Jon Avery
Bradenton
Summary
Dedicated manager with 19+ years experience in managing daily operations within the marine electronics industry also known for fostering team collaboration and delivering high-quality customer service. Experienced in conflict resolution and process improvements that drive operational success and enhance client relationships. Skilled in technical diagnostics and effective communication, contributing to improved workflow and customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Promo and More LLC
Bradenton
03.2023 - Current
- Backend operational oversight
- Accounting
- Equipment maintenance and repairs
- Investment management
- Fill in gaps for production needs
Gulf Coast GM
Atlantic Marine Electronics
Bradenton
05.2003 - 04.2022
- Oversaw daily operations of marine electronics service and installation.
- Managed project timelines and resource allocation for multiple client projects.
- Coordinated with vendors to ensure timely delivery of equipment and supplies.
- Ensured compliance with safety regulations and industry standards in all operations.
- Fostered a collaborative environment among team members to enhance performance.
- Implemented process improvements that streamlined workflow efficiency across departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Some College (No Degree) - Hotel And Restaurant Management
Northwood University (Keiser As of 2015)
West Palm Beach, FLSkills
- Team leadership
- Conflict resolution and escalation management with customers, team members, subsidiaries, manufacturers, suppliers, etc
- Customer service
- Effective communication
- Technical diagnostics/troubleshooting
- Schematic diagram skills
- System design and integration
- Scheduling
- Resolution focused
- Email, word, excel, Syteline, Officevibe, Quickbooks Online, Etc
- ALL major recreational marine electronics brands and equipment/categories as well as some commercial brands and equipment/categories Including A/V Entertainment
Certification
PAST CERTIFICATIONS: Basic MEI, Advanced MEI, Basic NMEA 2000, Advanced NMEA 2000
References
References available upon request.
Timeline
Manager
Promo and More LLC
03.2023 - Current
Gulf Coast GM
Atlantic Marine Electronics
05.2003 - 04.2022
Some College (No Degree) - Hotel And Restaurant Management
Northwood University (Keiser As of 2015)