Jon Burchett
Elgin,IL
Summary
Dynamic professional with extensive experience in logistics coordination and customer service at United Airlines. Demonstrated success in implementing safety compliance measures and improving operational efficiency. Proficient in mechanical troubleshooting and fostering team collaboration to meet organizational objectives. Dedicated to achieving results and promoting continuous improvement.
Overview
25
25
years of professional experience
Work History
Truck Driver
Helena Agri
Maple Park, IL
02.2023 - Current
- Move trucks and trailers to and from the shop for routine maintenance
- Drive truck and tanker to and from plant and fields to deliver farm chemicals to machines
- Drive trucks on regional trips to pick up product and deliver to plant
- Heavy equipment operator for Wheel Loaders and Forklifts
- Perform annual maintenance and DOT’s on trucks and trailers to bring up to code
- Operate power and hand tools, blow torch, welder, plasma cutters
- Service brakes, tires, wheels, lighting, and diagnose any electrical or mechanical failures
Staff Representative, Station Operations Planning, Willis Tower
UNITED AIRLINES
Chicago, IL
04.2017 - 08.2020
- Formulated policies and procedures for Station Operations that influenced all frontline departments.
- Authored monthly training lessons benefiting 4,000 employees, fostering continuous development.
- Directed strategic project for implementing 3M wireless headsets across 47 stations, resulting in safer operations; obtained $2.3 million financial backing.
- Partnered with Tech Ops and vendors to organize Ground Service Equipment Training for frontline staff.
- Administered updates to the Station Operations Manual, ensuring accurate documentation of field changes.
- Conducted presentations to senior leadership advocating for operational enhancements.
Customer Service Supervisor, O’Hare International Airport
UNITED AIRLINES
Chicago, IL
12.2014 - 04.2017
- Oversaw daily airport operations for 200 union employees, consistently meeting established goals.
- Directed manpower allocation for effective resource management at all gates and service centers.
- Engaged in regular communication with departments on policy changes affecting customer service.
- Assessed employee performance in line with management's evaluation standards.
- Built strong relationships with customers and colleagues to promote a collaborative atmosphere.
- Mentored junior representatives, providing essential support and training opportunities.
- Coordinated shift assignments based on anticipated workloads and operational adjustments.
Ordnance Mechanic
United States Navy Civil Service
Seal Beach, CA
07.2011 - 06.2012
- Diagnosed and made repair recommendations on 128 Tomahawk Cruise missiles per month, and their respective launchers, valued at approximately $180M
- Loaded and unloaded trucks carrying cruise missiles, avoiding damage to expensive cargo as well as serious injuries
- Dismantled, cleaned and reassembled rocket motors and ignition components
- Multiple forklift, crane, and explosive certifications
Corporal
United States Marine Corps
Camp Pendleton, CA
12.1999 - 12.2003
- Responsible for $2.5M amphibious assault vehicles, as well as the accompanying planned/unplanned maintenance
- Operated, monitored and performed limited maintenance on mission-critical systems.
- Deployed to Operations Enduring and Iraqi Freedom while maintaining operational readiness
- Coordinated logistics support for various field operations.
Education
General Studies -
Orange Coast College
Costa Mesa, CA01.2011
CDL A - 160 hour Program
Wolf Driving School
Skills
- Truck operation
- Equipment maintenance
- Safety compliance
- Route planning
- Vehicle inspection
- Customer service
- Logistics coordination
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Technical documentation
- Regulatory compliance
- Mechanical troubleshooting
- Documentation skills
- Excellent communication
- DOT compliance
- Word processing
- Equipment operation
Timeline
Truck Driver
Helena Agri
02.2023 - Current
Staff Representative, Station Operations Planning, Willis Tower
UNITED AIRLINES
04.2017 - 08.2020
Customer Service Supervisor, O’Hare International Airport
UNITED AIRLINES
12.2014 - 04.2017
Ordnance Mechanic
United States Navy Civil Service
07.2011 - 06.2012
Corporal
United States Marine Corps
12.1999 - 12.2003
General Studies -
Orange Coast College
CDL A - 160 hour Program
Wolf Driving School
Similar Profiles
Christopher PandolfoChristopher Pandolfo
Warehouse Manager at Helena Agri-EntWarehouse Manager at Helena Agri-Ent
Clarissa MedinaClarissa Medina
Dispatcher at Helena Agri-Enterprises, LLCDispatcher at Helena Agri-Enterprises, LLC
Juan LopezJuan Lopez
Field Hand at Helena Agri-Enterprises, LLCField Hand at Helena Agri-Enterprises, LLC
Alexander L BottiAlexander L Botti
QC Technician II at Sun ChemicalQC Technician II at Sun Chemical
Tanny VongsouvanhTanny Vongsouvanh
Forklift Operator at AmazonForklift Operator at Amazon