Jon Butler

• Liaised with groups to assist in escalations and incident responses and resolution.
• Assessed readings from recording instruments, SCADA and other indicators and watched for warning signals.
• Maintained network users, mail accounts and directories to optimize network security.
• Monitored system and application availability and performance information to support efficient operation.
• Troubleshot system stoppages and determined best course of action to maintain system up-time.
• Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
• Partnered with system administrators to maintain operating system and application patch levels.
• Operated and controlled substation Systems, Sub transmission System and related equipment. Maintaining configuration control at all times.

• Assembled proper resources and routines according to changing daily work orders and specific customer needs.
• Monitored employee actions for adherence to safety procedures.
• Trained in OMS/DMS for troubleshooting emergent trouble on the distribution system.

• maintained control and configuration of the comed electric distribution system.

• Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
• Analyzed client needs to identify coverage solutions and produced policy and quotes.
• Prepared customer presentations and demonstrations of products to solicit new business.
• Processed daily mail, email and phone calls from customers and producers to generate new business.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.

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• Developed and executed sales presentations as well as both internal and external product training workshops.