Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Training
Awards
Timeline
Generic

Jon Castro

Dallas,TX

Summary

Jon Castro brings a strong background in field marketing, merchandising, and customer service, highlighted by His roles at Acosta Group, Sam's Club, and Target. He possesses a blend of technical aptitude, collaborative skills, and a customer centric approach. Detail-oriented visual merchandising specialist known for strong technical skills and effective communication. Experience includes collaborating with teams to implement merchandising strategies, ensuring brand compliance, and enhancing customer experiences through impactful displays.

Overview

32
32
years of professional experience

Work History

Field Marketing Representative

Acosta Group
Dallas, Texas
04.2020 - Current
  • Collaborated with cross-functional teams including marketing, sales, and operations to ensure effective implementation of merchandising plans.
  • Conducted regular store visits to assess compliance with brand guidelines and provide feedback on visual merchandising standards.
  • Created visually appealing displays that effectively showcased new products and promotions.
  • Captured detailed photos for clients, minimizing distractions and highlighting intricate details, textures, and craftsmanship.
  • Performed simple break fixes for TVs, displays, cell phones, Google products, and Logitech devices, ensuring proper functionality and repairing as needed.
  • Built end caps and performed light stocking duties.

Order Picker / I.T Tech

Superior Trading Company
Dallas, TX
01.2011 - 06.2014
  • Received and counted stock items and recorded data manually or using computer.
  • Verified inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
  • Cleaned and maintained supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
  • Determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
  • Maintaining and troubleshooting and repair of all systems, desktops, laptops, all machines as needed.

Computer Technician

Dallas VA Medical Center
Dallas, TX
04.2007 - 05.2010
  • Setting up hardware and installing and configure software and drivers.
  • Maintaining and troubleshooting and repairing of all systems, desktops, laptops, copy machines etc all machines as needed.
  • Followed procedures for the use of software as directed by management.
  • Maintaining and repairing technological equipment (e.g. routers) or peripheral devices according to specifications.
  • Installing well-functioning LAN/WAN and other networks and manage components (servers, IPS etc.).
  • Installed new cable when needed using current cabining guidelines.

Member Order Specialist

Sam's Club
01.2000 - 01.2005
  • Consistently exceeded member expectations by creating a smooth online ordering process, fostering stronger client and business owner relationships to drive growth.
  • Arranged product delivery with clients at their convenience.
  • Communicated and collaborated successfully with all levels of management, including internal and external partners, and cross-functional teams (buyers, vendors, logistics, and supply chain).
  • Possessed extensive experience with operational and warehousing management processes, ordering, inventory cycles, and merchandising.

Computer Service Technician

Fry's
06.2000 - 02.2004
  • Troubleshoot customer computers, responsible for resolving problems such as hard drive crashes, obsolete hardware, infected files, spyware, malware, viruses, and otherwise compromised operating systems.
  • Repaired motherboard by checking monitors, graphics hardware, battery, RAM, and internal hardware.
  • Upgrade customer’s system software and hardware readily and to test computer devices to ensure they are in fit condition.
  • Also determine prices for new installations and carry out the servicing of all on-site and off-site computer equipment.

Senior Merchandiser / Electronic Installer

Target
01.1994 - 01.1999
  • Installed and connected various electronic equipment, including consumer electronics displays, network devices, and other related components.
  • Maintained and repaired malfunctions in electronic systems and components through troubleshooting and diagnosis, ensuring proper functioning.
  • Arranged and stocked products, creating visually appealing displays and implementing planograms to optimize placement and maximize sales.
  • Documented installations, repairs, and merchandising activities.

Education

Associate Degree - Computer Engineering

New Horizons Training Centers
Dallas, TX

Associate Degree - Computer Science

El Centro Community College
Dallas, TX

Skills

  • Time Management
  • Judgment and Decision Making
  • Active Listening
  • Service Orientation
  • Complex Problem Solving
  • Hardware Troubleshooting
  • Client/Customer Service Experience
  • Goal oriented
  • Customer engagement
  • Brand standards
  • Staff management
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Team leadership
  • Team collaboration
  • Creative thinking
  • Active listening
  • Effective communication
  • Adaptability and flexibility

Websites

Accomplishments

  • Secret Clearance US Army, 1976
  • Top Secret Clearance US Army, 1989
  • Meritorious Service Medal, 1979
  • Presidential Unit Citation, 1977
  • Member of American Legion ost 597

Affiliations

American legion

Dallas Animal Services

ROTC


Training

  • Recent Network Systems Administration Professional Training includes:
  • Experience in how to install, configure, operate, and troubleshoot a small enterprise network, as well as understanding Wide Area Network technologies, device management and Cisco licensing
  • Install and Configure Windows Server 2012, Describe AD DS, as well as gained knowledge in Automate Active Directory administration, Implement IPv4, Implement Dynamic Host Configuration Protocol (DHCP), Implement Domain Junior Network Admin / Help Desk Support Tier 2 Name System (DNS).
  • Plan and deploy virtual machines on Windows Hyper-V and implement a virtualization administration solution by using System Center 2012.
  • Obtained knowledge in identify security threats and vulnerabilities and manage data, application, and host security.
  • Gained further understanding in how to install, operate, configure, and verify a basic IPv4 and IPv6 network, including configuring a LAN switch, configuring an IP router, connecting to a WAN, and identifying basic security threats.

Awards

Saratoga Spring Display Incentive, Received recognition for outstanding work for Primo Brands by building Saratoga displays in grocery stores., Work Anniversary Award, Recognized for never missing a day of work, demonstrating dedication and contributing to the company's success.

Timeline

Field Marketing Representative

Acosta Group
04.2020 - Current

Order Picker / I.T Tech

Superior Trading Company
01.2011 - 06.2014

Computer Technician

Dallas VA Medical Center
04.2007 - 05.2010

Computer Service Technician

Fry's
06.2000 - 02.2004

Member Order Specialist

Sam's Club
01.2000 - 01.2005

Senior Merchandiser / Electronic Installer

Target
01.1994 - 01.1999

Associate Degree - Computer Science

El Centro Community College

Associate Degree - Computer Engineering

New Horizons Training Centers

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