Jon Castro
Florence,Arizona
Summary
Proactive Server/ Trainer with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Trainer
McDonalds Team
04.2020 - Current
Handbook and customer service training. Cleanliness and COVID safety guidelines training. CSR representative and shift leader.
Server, Trainer, Closing Manager
La Cocina Bar And Grill
02.2012 - 03.2020
Server: Customer care, cleanliness of restaurant, clocking in and out on time for start of shift as well as breaks and end of shift. Completion of all side work in a timely manner.
Server Trainer: Trained over 50 staff. Handbook training, conveying food safety, ABC liquor laws.
Closing Manager: Running night reports, cash drop, setting alarms, locking doors and walking the perimeter.
Education
High School Diploma -
Temecula Valley High School
Temecula, CANo Degree - First Responder
Palomar College
San Marcos, California, CASkills
- High Volume Dining
- Creative Solution Development
- Transactions and Cash Handling
- Goal Setting
- Team Leadership
- Team Player
- High Energy and Stamina
- Employee Motivation
- Training Management
- Customer Service and Rapport
- Specials Promotion and Upselling
- Cleaning and Sanitizing
- Orientation and Onboarding
- Well versed in CDC guidelines and up to date in cleaning standards
Accomplishments
Due to having the highest average checks 6 months in a row as well as the highest upsell record while at La Cocina I was promoted from Server to Server Trainer in under a year, then six months later promoted to Closing Manager.
Certification
- Food Handlers Card Certified
- First Responder Certified
Timeline
Trainer
McDonalds Team
04.2020 - Current
Server, Trainer, Closing Manager
La Cocina Bar And Grill
02.2012 - 03.2020
High School Diploma -
Temecula Valley High School
No Degree - First Responder
Palomar College