Summary
Overview
Work History
Education
Skills
Affiliations
References
Certification
Timeline
Generic

Jon Cole II

Bartow

Summary

Motivated and detail-oriented Business Administration and Management student with hands-on experience in operations support, logistics, and student engagement. Proven ability to adapt quickly, collaborate with teams, and manage high-pressure situations. Seeking to leverage warehouse operations and residential leadership experience into a growth-oriented position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
08.2024 - 07.2025
  • Organized and stocked merchandise to optimize inventory presentation and accessibility.
  • Received shipments, verified contents against purchase orders, and ensured accurate documentation.
  • Collaborated with team members to maintain clean and safe work environments, adhering to safety protocols.
  • Implemented process improvements for inventory management, reducing discrepancies in stock levels.
  • Mentored junior staff on best practices for stocking procedures, fostering a culture of continuous improvement.
  • Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
  • Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.

Resident Assistant

Allen University
05.2023 - 05.2024
  • Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
  • Coordinated student events such as movie nights, game nights, and other social activities.
  • Assisted students with problem resolution through mediation and conflict management techniques.
  • Monitored assigned areas for cleanliness and security purposes.
  • Facilitated team building exercises among roommates to foster a sense of community within the residence hall.
  • Maintained accurate records of incidents that occurred in the residence hall.
  • Provided guidance to first year students transitioning into college life.
  • Answered telephones and routed calls or delivered messages.
  • Communicated with staff to resolve problems with individual students.
  • Led campus tours, new resident orientation, assigned rooms and ongoing educational sessions.
  • Responded to emergency situations within the residence hall.

Student Volunteer

Allen University
08.2022 - 05.2024
  • Organized student activities and events to promote campus life.
  • Greeted visitors, answered phones, and responded to inquiries in a professional manner.
  • Maintained up-to-date records of student volunteer hours worked.
  • Participated in fundraising efforts to support college organizations or clubs.
  • Greeted office visitors, provided information and directed to appropriate personnel.
  • Directed or led visitors to classrooms and buildings.

Customer Service Cashier

Just Ribs
07.2020 - 07.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent tracking and record-keeping.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new staff on operational procedures and customer interaction techniques.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Processed customer orders and accurately handled payment transactions.

Education

No Degree - Business Administration And Management

Florida Agricultural And Mechanical University
Tallahassee, FL
12-2026

No Degree - Business Administration And Management

Allen University
Columbia, SC

Skills

  • Diversity and Inclusion
  • Effective Planning
  • Student Engagement
  • Operations Support
  • Community Service
  • Team Collaboration
  • Warehouse Operations & Logistics
  • Inventory Control & Stocking
  • Time Management & Organization
  • Conflict Resolution & Mediation
  • Safety Protocol Adherence
  • Diversity & Inclusion Awareness
  • Time management
  • Team player
  • Team Leadership & Collaboration
  • Communication & Customer Service

Affiliations

  • Football Captain
  • Youth Volunteer with Boys to Men program

References

References available upon request.

Certification

Certificate in Personal Finance

Timeline

Customer Service Representative

Walmart
08.2024 - 07.2025

Resident Assistant

Allen University
05.2023 - 05.2024

Student Volunteer

Allen University
08.2022 - 05.2024

Customer Service Cashier

Just Ribs
07.2020 - 07.2022

No Degree - Business Administration And Management

Florida Agricultural And Mechanical University

No Degree - Business Administration And Management

Allen University

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