Jon Dailey

• Safeguarded company reputation by adhering to safety guidelines, protocols, and best-practices, and providing exceptional customer service.
• Maintained up-to-date knowledge on industry best practices, volunteered for HHW events specifically to "get behind the table" for continuous improvement to becoming an EXPERT in the field.
• Collaborated with team members for seamless service, ensuring optimal productivity.
• Boosted customer satisfaction with meticulous attention to detail in all aspects of the job.
• Supported a positive work environment with strong communication skills and proactive problem-solving.
• Implemented time-saving strategies that allowed for increased productivity without compromising quality.
• Demonstrated adaptability by mastering new tools and techniques as required by Clean Harbors Corp.
• Promoted a culture of continuous learning within the team, sharing expertise and encouraging skill development among colleagues.
• Reduced client complaints by consistently meeting or exceeding quality standards in all work.
• Improved efficiency by streamlining work processes and maintaining a clean, organized workspace.

• Collaborated with sales executives to determine sales areas that could be improved.
• Improved sales performance, streamlining sales processes and implementing effective CRM systems.
• Collaborated with fellow sales clerks to achieve monthly sales targets collectively.
• Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
• Increased sales revenue by implementing innovative sales strategies and engaging customers.

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Developed and implemented policies and procedures for inventory management.
• Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
• Built and nurtured positive working relationships with vendors and suppliers.
• Maximized storage capacity by effectively organizing vehicle sales lot to maximize customer experience.
• Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.

• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Sought ways to improve processes and services provided.
• Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Earned reputation for exceeding service standard goals.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained up-to-date knowledge of product and service changes.

Same as: Service Advisor at Jenkins Auto Group

• Managed high volume of customers during peak hours, maintaining prompt and efficient service.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

• Handled day-to-day accounting processes (reconciling accounts) to drive financial accuracy.
• Used advanced software to meticulously analyze data, reports, prepare documents, and presentations.
• Gathered financial information, prepared documents, and closed books.
• Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
• Collaborated with external auditors (DFAS) to provide necessary documentation and address any concerns or findings promptly.
• Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
• Trained new employees on accounting principles and company procedures.