Jon Davis
Katy,TX
Summary
Dynamic Vice President of Operations with over 25 years of experience driving profit growth, fostering partnerships, and delivering excellence. Proven leader with expertise in strategic planning, team building, market analysis, and operations management. Adept at identifying client needs, implementing solutions, and enhancing customer satisfaction. Recognized for building trust, resolving issues, and driving team performance to achieve organizational objectives.
Overview
25
25
years of professional experience
Work History
VP of Operations
1 Stop Maintenance
New York, NY
01.2023 - Current
- Directed and optimized all operational functions, including facility maintenance, customer service, logistics, and compliance, for over 15,000 locations.
- Led a team of 22 Lead Project Managers and support staff, driving performance, accountability, and professional growth through strategic leadership and training programs.
- Achieved a 20% reduction in operational costs by implementing lean operational strategies and renegotiating vendor contracts.
- Spearheaded the development and execution of comprehensive PM programs to clients, resulting in the reduction of work order costs which led to improvements in service efficiency and client satisfaction.
- Strengthened client relationships through effective communication and tailored service solutions, contributing to a 25% increase in client retention rates.
Sr. Director of Field Operations
W. Services Group
Hauppauge, NY
11.2021 - 12.2022
- Coordinated and directed activities of businesses or departments concerning production, pricing, and sales.
- Assessed and evaluated business procedures, and implemented structure to improve day-to-day operations.
- Established operational guidelines, and identified opportunities for improvement.
- Worked with the Executive Management team to develop operational goals aligned with the business strategy.
- Set goals and expectations for direct reports using the performance review process, holding staff accountable.
- Sourced and onboarded 250 new vendors for janitorial services, emergency services, and FM services.
- Administered a $30 million per year budget for the Central Region of the U.S. and Canada.
- Implemented successful business strategies to increase revenue and target new markets.
Sr. Director of Operations
Harvard Maintenance
Houston, TX
12.2017 - 10.2021
- Develop and communicate operations policies regarding new and existing procedures for facility management.
- Develop managers in areas such as leadership, staff development, coaching, and workplace policies and procedures.
- Assists the function in finance tracking, providing frequent reports on various cycles, reporting progress, and highlighting potential risks and opportunities.
- Overall responsibility for ensuring the staffing and training of 7 Area Managers and over 300 staff members.
- Increase cleanliness quality metrics by creating, implementing, and managing internal procedures.
- Interface with clients on a continuous basis to ensure expectations are managed and met.
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
V.P. Operations
Marsden
Houston, TX
09.2015 - 12.2017
- Set challenging, cross-functional goals that support the organization's goals and strategies.
- Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.
- Developed plans for managing and retaining talent inside the organization, and for improving leadership strength.
- Monitored company policies and developed new operational procedures in order to increase efficiency.
- Directed areas with multiple functions, together with division directors and department managers.
- Assisted the executive manager in planning and executing the annual budget.
- Coordinated with the human resources team in forming and training cross-functional departments.
Regional Operations Manager
Kellermeyer Bergensons Services
Maumee, OH
07.2014 - 08.2015
- Spearheaded full lifecycle operations for multiple retail accounts, $7M in annual contracts, and 3 area managers spanning 3 states to ensure financial goal attainment.
- Saved money by cultivating vendor relations to optimize cost-saving initiatives.
- Cultivated long-term relationships with key customer contacts, including store managers, district managers, and regional vice presidents, to achieve customer objectives.
- Consistently increased sales by developing strategic business plans to identify and create regional business opportunities organically.
- Trained employees on best practices and protocols to optimize productivity.
- Educated vendor partners on efficiencies and product functionality for enhanced usage.
Midwest Regional Operations Manager
EMCOR/USM (formerly Horizon National Contract Services)
Norristown, PA
10.1999 - 06.2014
- Improved profitability, developing pipeline utilizing multiple sales penetration strategies for a $20M book of business.
- Hired top talent and built a team of 11 area managers throughout 12 states and 2 Canadian provinces.
- Supervised area managers to ensure successful direction and project completion of all retail janitorial/landscape account tasks.
- Streamlined operational efficiencies by facilitating regional business planning and regional/corporate relationship building.
- Coordinated the retail property remodeling, expansion and conversions while managing initial roll out of 1,300 Walgreens for landscape/lot maintenance and snow removal.
- Tracked weekly productivity and sales metrics to develop senior leadership reports for corrective action planning.
- Increased sales volume by managing accounts and building rapport.
- Leveraged industry trends in customer industries/marketplaces to shape value-added solutions and approaches for key audiences.
- Sustained customer base by facilitating market research to formulate brand strategies.
Education
Political Science
University Wisconsin
MilwaukeeSkills
- Budget maintenance and P&L
- Strategic Planning & Leadership
- Contract negotiations
- Profit Growth
- Team development
- Market analysis and business planning
- Client needs assessments
- Executive Management
- Employee relations
- Operations oversight
- Financial controls implementation
- Recruiting and hiring
- Client Rollout and Start-Up Specialist
Accomplishments
- Ensured client satisfaction ratings by timely offering proactive resolution ideas while driving actionable responses to questions, concerns, or challenges.
- Strengthened profit opportunities by effectively managing time/resources to meet sales objectives.
- Proactively identified and solved complex strategy problems that impact sales management and business direction.
- Elevated new business opportunities, implementing effective networking strategies.
- Grew customer base by identifying needs to deliver relevant product solutions that achieve client budgets.
- Secured sales by providing recommendations to promote brand effectiveness and product benefits.
- Expanded territory by successfully cold-calling leadership and negotiating profitable contracts.
Timeline
VP of Operations
1 Stop Maintenance
01.2023 - Current
Sr. Director of Field Operations
W. Services Group
11.2021 - 12.2022
Sr. Director of Operations
Harvard Maintenance
12.2017 - 10.2021
V.P. Operations
Marsden
09.2015 - 12.2017
Regional Operations Manager
Kellermeyer Bergensons Services
07.2014 - 08.2015
Midwest Regional Operations Manager
EMCOR/USM (formerly Horizon National Contract Services)
10.1999 - 06.2014
Political Science
University Wisconsin
Similar Profiles
Shannon HerronShannon Herron
Retail Sales Associate at 1 Stop Tobacco And GiftsRetail Sales Associate at 1 Stop Tobacco And Gifts
Bernardo AlbarranBernardo Albarran
Owner at 1 Stop Landscaping LLCOwner at 1 Stop Landscaping LLC
Sandy NdeutchouaSandy Ndeutchoua
Medical Receptionist at SDM 1-Stop Primary Urgent CareMedical Receptionist at SDM 1-Stop Primary Urgent Care