Jon De Jesus
Perth Amboy
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
General Warehouse Associate
Home Depot
10.2022 - Current
- Played a vital role in warehouse outbound operations by operating Pacer and Clamp machines to load and unload pallets for 12+ weekly truck shipments.
- Ensured accurate processing, secure placement, and exceeded loading efficiency goals while collaborating with team members to maintain smooth, damage-free distribution.
- Operated RF scanners to track merchandise and verify contents of containers.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Fan Engagement
NJCU Athletic Department
10.2024 - 05.2025
- Executed in game fan engagement activities such as distributing promotional items (T-shirts, hats, sweaters, pizza) and energizing crowds through interactive chants and giveaways to enhance the game-day atmosphere and boost audience participation.
Sports Communications Intern
NJCU Athletic Department
10.2024 - 05.2025
- During my time interning with NJCU Athletics, I would be assisting with the shot clock, game clock, and live game streaming.
- Gaining hands-on experience in sports marketing, social media management, and game day operations through direct support of the assistant communications director.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
Ambassador
Amazon
02.2021 - 09.2021
- As a Learning Ambassador at the Amazon warehouse, I played a key role in onboarding and training new associates to ensure they were equipped with the skills and knowledge needed to succeed in a fast paced, high-volume environment.
- I facilitated hands on training sessions, guided employees through standard operating procedures, and provided one-on-one support to help them confidently perform their tasks.
- My responsibilities included answering questions, demonstrating proper techniques, reinforcing safety protocols, and monitoring performance to ensure consistent quality and productivity.
- I also collaborated with leadership and learning teams to provide feedback and help improve training materials and processes, creating a positive and supportive learning atmosphere that promoted growth, accuracy, and efficiency across the warehouse floor.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Phone Operator
New Jersey City University
09.2020 - 11.2020
- Provided high-volume customer service support by efficiently managing inbound calls, accurately routing inquiries, and maintaining detailed communication records.
- Also assisted in warehouse operations, safely loading and unloading pallets and oversized items to ensure timely and damage-free deliveries.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Maintained accurate directory of all personnel and phone extensions.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Pleasantly greeted all callers and asked how to be of assistance.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
Gym Staff
YMCA
05.2015 - 08.2018
- Provided outstanding customer service and facilitated recreational activities in a community-focused environment, ensuring a safe, inclusive, and supportive experience for members of all ages, including individuals with special needs.
- Enforced rules and held customers accountable for not following gym regulations.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Managed locker room inventory and supplies, replenishing as needed.
Canvasser
Phil Murphy for Governor Campaign
03.2016 - 09.2016
- Engaged in door-to-door and phone canvassing to mobilize voters and increase support for Governor Phil Murphy's reelection campaign.
- Informed residents about key policy issues, answered questions, and encouraged voter turnout through persuasive, respectful communication.
- Maintained accurate records of voter interactions and collaborated with team members to meet daily outreach goals.
- Responded to customer questions and objections to address concerns and build rapport.
- Built relationships with customers to support ongoing sales and customer retention initiatives.
- Interacted with and educated 57 voters in Middlesex area to promote Phil Murphy's Campaign .
Education
Bachelor of Science - Sports Management And Business Admin.
New Jersey City University
Jersey City, NJ05-2025
Skills
- Stock control
- Packaging and labeling
- Cycle counting
- Podcast production
- Solution-driven
- Project Support
- Public relations
- Order picking and processing
- Deadline adherence
- Barcode scanning
- Warehouse logistics
- Purchase order review
- Data entry
- Problem-solving
- Web analytics
- Strong verbal communication
- Prioritization
- New market research
Affiliations
- Cosma Club
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Avid Reader
- Music
- Stand Up Comedian
- I enjoy helping others and giving back to the community
- Volunteering
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Youth Development Programs
- Gym Workouts
- Creative Writing
Timeline
Fan Engagement
NJCU Athletic Department
10.2024 - 05.2025
Sports Communications Intern
NJCU Athletic Department
10.2024 - 05.2025
General Warehouse Associate
Home Depot
10.2022 - Current
Ambassador
Amazon
02.2021 - 09.2021
Phone Operator
New Jersey City University
09.2020 - 11.2020
Canvasser
Phil Murphy for Governor Campaign
03.2016 - 09.2016
Gym Staff
YMCA
05.2015 - 08.2018
Bachelor of Science - Sports Management And Business Admin.
New Jersey City University
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