JON DURKIN
Salem,NH
Summary
Sales professional with 16 years of experience, most in the automotive field. Seeking to leverage extensive customer service and negotiation skills to meet and exceed sales goals in a fast-paced and challenging environment.
Overview
20
20
years of professional experience
Work History
Service Advisor/Service Manager
KMH Motors Corp
01.2023 - 02.2025
- Answered the phone, emails, and texts from customers, etc.
- Scheduled customers for service, and built the schedule around work already in progress and techs available.
- Ordered parts needed for techs.
- I worked very closely with Worldpac and Northside Imports representatives when ordering parts through speed dial and Northside's online portal.
- Constantly seeking better pricing from all vendors.
- Worked closely with oil representatives to get the best possible pricing for Liquimoly and Motul drums of oil for stock.
- Engaged with all customers to educate them about the problems with their vehicles.
- I made sure frequently serviced items were in stock for the techs, so there were no delays in servicing vehicles.
- Made sure techs were stocked with gloves, shop supplies, and any other supplies needed for them to work safely, smartly, and efficiently.
- Maintained and held a positive product profit throughout each month.In charge of processing payroll.
- Managed all techs to ensure they stayed on track.
- Well-versed in using VCDS.
- Worked closely with Malone, integrated engineering for all tuning needs.
- Maintained relationships with customers for ongoing business.
- Made sure to send every customer a Google review request
Inside Sales
Foxx Life Sciences
08.2022 - 12.2022
- Managed 100+ accounts which included laboratories, ivy league schools and lab distributors
- Called and emailed my accounts to ensure they stocked Foxx products for their labs
- Worked closely with lab managers, assistants and purchasers
- Visited local customers to tour their labs and give recommendations for products to make their jobs easier and safer
- Educate customers on Foxx Life Sciences products
- Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory
- Used Microsoft Dynamics 365 and Business CRM to keep detailed contact logs and account records
Inside Sales/Territory Manager
Injured Workers Pharmacy LLC
01.2019 - 07.2022
- Manage 8 territories in the US
- AR, HI, KS, MO, NE OR, VT, OK as well as learned the workers compensation laws for each individual state
- Called into doctors offices, law firms and educate both doctors, attorneys and their staff on IWP and sell the pharmacy to assist their workers comp patients and clients in terms of making sure their medications are filled and keep them away from retail pharmacies to alleviate stress from the injured worker
- I also differentiated myself from competing pharmacies by focusing on relationship building not only with physicians but personal injury attorneys for additional market penetration
- Drove sales and retained customers to achieve 100% monthly goal numbers
- Worked closely with other departments to assist law firms when it was time for litigation
Medical Recruiter
MAS Medical Staffing
10.2017 - 06.2018
- Partnering with hiring managers to determine staffing needs
- Screening resumes
- Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
- Staying current on the company's organization structure, personnel policy, and federal and state laws regarding employment practices
Inside Sales
Turner Motorsport Racing (TMS racing)
11.2004 - 04.2017
- Responsible for assisting phone and email customers with their BMW inquiries to diagnose problems and to help enhance the overall performance of their vehicle
- My primary focuses are to help customers with recommendations to better suit their BMWs to perform in a track environment and to enhance their street performance
- Establish customer and vendor relations
- I developed relationships with wholesale and independent vendors to stock and sell BMW parts; resulting with an increased supply of products, faster shipping and timely receiving of BMW parts to customers
- Receive orders from customer via the phone or email
- I am responsible for following through with customer orders to ensure correct parts are shipped and timely deliveries are received by all customers
- Frequently respond to customer emails in a timely manor
- Increase customer base and sales volume year to year
- Develop personal goals and work in a sales team environment
Education
High School -
Salem High School
Salem, NH01.2003
Skills
- Territory management
- Account management
- Sales reporting
- Coaching and mentoring
- Excel
- Extensive Volkswagen/Audi & TDI knowledge
- Salesforce
- New business development
- Sales presentations
- Solution selling
- Microsoft Dynamics 365
- Microsoft Dynamics 365 Business
- Microsoft Outlook
- Quickbooks
- Shopmonkey
- VCDS
- Worldpac Speed Dial
Timeline
Service Advisor/Service Manager
KMH Motors Corp
01.2023 - 02.2025
Inside Sales
Foxx Life Sciences
08.2022 - 12.2022
Inside Sales/Territory Manager
Injured Workers Pharmacy LLC
01.2019 - 07.2022
Medical Recruiter
MAS Medical Staffing
10.2017 - 06.2018
Inside Sales
Turner Motorsport Racing (TMS racing)
11.2004 - 04.2017
High School -
Salem High School
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