Jon Dybevik
Verona,WI
Summary
Accomplished leader with a proven track record at American Family Insurance, specializing in strategic planning and cross-functional collaboration. Expert in operations management and data-driven decision-maker, significantly enhancing business performance. Skilled in mentoring and leading teams to exceed goals through innovative strategies and efficient resource allocation.
Overview
10
10
years of professional experience
Work History
Senior Manager
American Family Insurance
04.2018 - Current
- Lead a team of WFM professionals who are responsible for developing and maintaining long-term capacity modeling and providing daily staffing recommendations for 24x7 operation based on CAT volume, growth projections and strategic initiatives
- Lead a team of consultants who support SIU, Subro and Care center functions through quality and data analysis to drive business performance
Workforce Analyst
American Family Insurance
12.2016 - 04.2018
- Analyze and determine appropriate staffing for claims 24x7 department
- Develop and analyze reports to improve customer service and efficiencies
Claims Customer Care Center Auto Rep
American Family Insurance
07.2016 - 12.2016
- File and handle the claims process by diligently listening and problem solving
- Mentor and train new hires on claims standard work
Management Assistant
Enterprise Rent-A-Car
02.2015 - 07.2016
- Actively participated in sales, marketing and customer service plans
- Managed and operated an efficient office with a focus on sales through service
Education
Bachelor of Business Administration Degree - Management
UW-Madison
Madison, WI12-2014
Associates Degree - Liberal Arts: Science
Madison College
Madison, WI05.2012
Skills
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
- Data-driven decision-making
Accomplishments
- All4One Winner, 2022
- Deans List at Madison College
- Academic All-American in baseball, 2012
Activities
- Society of Workforce Planning Professionals (SWPP), Member, Professional network designed to facilitate continuing education and networking amongst workforce planners and contact center leaders. Certification estimated completion date 12/24.
- Freshman High School Basketball, 2013, Assistant Coach, Individually worked with and developed players into student-athletes. Opportunity to give back to my high school.
- Junior College Baseball, Team Captain and two-year starting third basemen for JUCO World Series baseball team. Demonstrated leadership and accountability on the field and in the classroom.
Timeline
Senior Manager
American Family Insurance
04.2018 - Current
Workforce Analyst
American Family Insurance
12.2016 - 04.2018
Claims Customer Care Center Auto Rep
American Family Insurance
07.2016 - 12.2016
Management Assistant
Enterprise Rent-A-Car
02.2015 - 07.2016
Bachelor of Business Administration Degree - Management
UW-Madison
Associates Degree - Liberal Arts: Science
Madison College