Jon W. Eads
La Jolla
Summary
Results-driven management professional with extensive experience in regional operations and team leadership. Proven track record of enhancing operational processes and boosting team productivity. Emphasizes teamwork and adaptability to effectively meet evolving business needs and objectives.
Overview
22
22
years of professional experience
Work History
Assistant District Manager
Colonial Life
09.2024 - Current
- Provided exceptional customer service through active listening, problem-solving, and timely followup.
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Complied with California laws and funding requirements at each level of government from local to federal.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Protected client and co-worker confidentiality, maintained data privacy compliance and adhered to HIPAA restrictions.
- Expanded the agency''s client base through targeted marketing campaigns and networking events.
- Developed strong relationships with key partners to enhance overall business performance.
- Evaluated market trends to identify new opportunities for business growth within the region.
- Managed a team of agents, providing guidance and support to achieve individual and team goals.
- Collaborated with senior management to set strategic objectives for the agency''s growth and development.
- Enhanced agent productivity by providing ongoing coaching and feedback on their performance.
- Organized training workshops for agents, focusing on product knowledge, sales techniques, and industry trends.
- Fostered a positive work environment by promoting open communication channels amongst team members.
- Optimized resource allocation efforts by assessing departmental needs and reallocating resources effectively, keeping in mind the agency''s overall objectives.
- Conducted regular performance reviews with agents to identify areas for improvement and establish career goals.
- Boosted employee retention rates by creating professional development plans tailored towards individual strengths and needs.
- Assisted in recruiting top talent for the agency, leading to a stronger team capable of exceeding targets consistently.
Case Manager
Tippecanoe County Community Corrections
01.2023 - 02.2024
- Completes Indiana Risk Assessment System (IRAS) and detailed case report on all participants, including maintaining required case reports and ensuring program participants follow recommendations of IRAS and court ordered classes, as required.
- Monitors participants in fulfilling court ordered and program obligations, such as monitoring program participant movement with GPS tracking, recording rule violations and disciplinary actions, conducting hearings, and performing oral/urine drug screens.
- Submits drug screen samples to testing company and completes required forms.
- Meet regularly with participants to set goals and monitor compliance with court ordered requirements.
- Makes appropriate referrals to community agencies and maintains communication with various agencies to determine participant compliance and treatment status.
- Ensures compliance with facility rules and regulations, and records/reports inappropriate behavior to appropriate Department personnel.
- Maintains program participants’ electronic records, including but not limited to weekly schedules, demographic changes, treatment, employment, and education.
- Prepares statistical reports as requested.
- Responds to inquiries and maintains communication with participants, including emergency line, employers, victims, victims’ families, court staff, lawyers, and law enforcement in a timely manner.
- Testifies at hearings of assigned participants as required.
- Assists various law enforcement agencies with investigations and warrants concerning participants.
- Remains current on evidence-based and best practices in the correctional field, including utilizing effective communication and motivational strategies when communicating with program participants.
- Completes a minimum of 40 hours of continuing education and required training annually.
Detective
Tippecanoe County Sheriff’s Office
01.2014 - 12.2023
- Conduct complex investigations with numerous interviews and interrogations.
- Prepare affidavits, obtain subpoenas and warrants and serve those documents.
- Responsible for traffic enforcement, crash investigation, and criminal/internal investigations.
- Conduct background investigations and polygraph examinations.
- Oversee the training, equipment, and utilization of Crime Scene Investigators.
- Gather intelligence information with documentation.
- Write reports for US Attorneys, local prosecutor’s, government officials and internal documentation.
- Conduct public appearances and educate community members, local business owners, and politicians.
- Testify in Grand Jury proceedings, jury trials, and other court proceedings.
- Collect crime scene evidence including documents, photographs, and physical evidence.
Detective/Police Officer
Indiana State Police
01.2004 - 12.2012
- Responsible for traffic enforcement, crash investigation, and criminal investigations.
- Worked undercover for three years conducting numerous investigations as lead investigator.
- Lead joint investigations with other Federal, State, and local officers.
- Gathered intelligence information with documentation.
- Wrote reports for US Attorneys and local prosecutor’s.
- Worked as a canine handler for four years.
- Conducted public appearances and gave demonstrations.
- Testified in Grand Jury proceedings, jury trials, and other court hearings.
- Academy instructor for Spanish class, defensive tactics, and other training courses.
- Wrote course curriculum for several academy training classes.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Developed strong relationships with local, state, and federal law enforcement agencies for collaborative efforts in solving high-profile cases.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Solved complex cases by utilizing advanced investigative techniques and collaborating with fellow detectives.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Attended regular training sessions to stay updated on new developments in forensic science and investigation methodologies.
- Worked undercover operations as buyer or dealer to uncover criminal activities and gather evidence for cases.
- Managed surveillance operations effectively, contributing towards timely apprehension of offenders before further crimes were committed.
- Provided expert testimony in court proceedings, contributing to successful convictions in numerous cases.
- Improved department efficiency with meticulous case management and detailed report writing.
- Conducted undercover operations to infiltrate criminal organizations, resulting in successful dismantling of illegal activities.
- Conducted detailed forensic analysis to uncover vital evidence, leading to successful prosecution of offenders.
- Strengthened relationships with community, building trust and aiding in crime prevention.
- Streamlined case file management, ensuring accurate and timely access to information.
- Implemented new technologies for crime scene analysis, improving evidence collection and analysis.
- Managed complex case loads efficiently, prioritizing tasks for optimum outcomes.
- Conducted community outreach programs to educate public on crime prevention strategies.
- Led undercover operations to infiltrate criminal organizations, resulting in significant arrests and convictions.
- Coordinated with federal agencies to tackle cross-border crime, enhancing national security.
- Improved inter-departmental collaboration, sharing intelligence and resources across agencies.
- Developed training programs for new detectives, significantly raising departmental skill levels.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Obtained and served search warrants related to ongoing cases.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Trained other officers in firearms and self-defense tactics.
Education
Finance/Economics -
Indiana University
01.1995
Aviation Administration -
Purdue University
01.1989
Skills
- Customer relations
- Microsoft office
- Operations management
- Staff development
- Time management
- Team leadership
- Staff training and development
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Staff management
- Customer service
Timeline
Assistant District Manager
Colonial Life
09.2024 - Current
Case Manager
Tippecanoe County Community Corrections
01.2023 - 02.2024
Detective
Tippecanoe County Sheriff’s Office
01.2014 - 12.2023
Detective/Police Officer
Indiana State Police
01.2004 - 12.2012
Aviation Administration -
Purdue University
Finance/Economics -
Indiana University
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