Jon Elbert
Clarksville,IN
Summary
Dynamic transportation professional with extensive experience at Miller Transportation, excelling in passenger safety and route optimization. Proven track record in delivering exceptional customer service and maintaining compliance with DOT regulations. Skilled in pre-trip inspections and effective communication, ensuring timely and efficient operations while fostering teamwork in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Bus Driver
Miller Transportation
01.2020 - Current
- Ensured passenger safety by adhering to all traffic laws and regulations.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
- Managed time effectively to maintain scheduled routes and minimize delays.
- Provided exceptional customer service by assisting passengers with inquiries and concerns.
- Collaborated with dispatchers to optimize route efficiency and address issues promptly.
- Monitored vehicle performance, reporting maintenance needs to ensure reliability.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Received excellent customer reviews for friendly, punctual transport services.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
- Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
- Operated Motorcoaches, School Buses, Shuttle Busses, Trolley's, and Transit Busses
Transportation Supervisor
Transervice Logistics
03.2019 - 05.2025
- Supervised daily transportation operations, ensuring timely deliveries and adherence to safety regulations.
- Coordinated schedules for drivers, optimizing routes to enhance efficiency and reduce operational costs.
- Managed inventory of transportation equipment, maintaining records and ensuring availability for logistics needs.
- Trained new staff on safety protocols and operational procedures to maintain compliance with industry standards.
- Managed routing, driver supervision and DOT compliance.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
Motorcoach Dispatcher
Miller Transportation
03.2012 - 03.2019
- Coordinated daily transportation schedules to optimize route efficiency and minimize delays.
- Monitored real-time traffic conditions using GPS systems to adjust dispatch plans accordingly.
- Communicated effectively with drivers to relay instructions and address any on-route issues.
- Managed emergency response situations by quickly reallocating resources and ensuring timely resolutions.
- Trained new dispatchers on operational procedures, software tools, and customer service standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 74 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Bus Operator
Miller Transportation
09.2000 - 03.2019
- Operated transit buses efficiently, ensuring timely arrivals and departures across designated routes.
- Conducted pre-trip inspections to maintain safety standards and vehicle reliability.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Monitored traffic conditions to adjust routes for optimal travel times and passenger comfort.
911 Telecommunicator
University of Louisville
05.2006 - 03.2012
- Operated multi-line phone systems to receive and dispatch emergency calls efficiently.
- Monitored radio communications to coordinate with law enforcement and emergency services.
- Maintained accurate logs of incoming calls and responses for incident documentation.
- Provided critical information to first responders, enhancing situational awareness during emergencies.
- Trained new telecommunicators on protocols, procedures, and use of communication equipment.
- Facilitated interdepartmental communication to streamline operations during crisis situations.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
Education
Associate of Arts - Hotel/Restaurant Management
Sulivan University
Louisville, KY06-1998
High School Diploma -
Marion C Moore High School
Louisville, KY05-1993
Skills
- Passenger safety
- Pre-trip inspections
- Route optimization
- Customer service
- Traffic law compliance
- Dispatch coordination
- Fleet management
- Communication skills
- Time management
- Incident reporting
- Navigation systems
- Weather navigation
- Compliance adherence
- Team collaboration
- Record keeping
- Safety-focused
- Weather condition driving
- Defensive driving
- Safety practices
- Problem-solving
- DOT regulations
- Elderly and disabled assistance
- Local traffic regulations
- Passenger assistance
- Transporting students
- Adaptable to change
- Map reading
- Inclement weather driving
- Route planning
- Vehicle inspections
- Commercial driving
- Wheelchair lift operation
- Air brake certification
- CDL license
- Valid Driver's license
Timeline
Bus Driver
Miller Transportation
01.2020 - Current
Transportation Supervisor
Transervice Logistics
03.2019 - 05.2025
Motorcoach Dispatcher
Miller Transportation
03.2012 - 03.2019
911 Telecommunicator
University of Louisville
05.2006 - 03.2012
Bus Operator
Miller Transportation
09.2000 - 03.2019
Associate of Arts - Hotel/Restaurant Management
Sulivan University
High School Diploma -
Marion C Moore High School