Jon Eric Zwakenberg
Harriman
Summary
Results-driven project management professional with strong focus on team collaboration and delivering impactful outcomes. Adept at coordinating complex projects, ensuring timely completion, and adapting to changing requirements. Proven skills in leadership, strategic planning, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
25
25
years of professional experience
Work History
Project Lead
Internal Revenue Service
01.2020 - Current
- Company Overview: This is a federal job
- GS-2210-12, applications developer in the Data Catalog & Project Services section
- Responsibilities include being an IPM iSAT Co-Lead, backup developer for the BMF/EPMF/FATCA (ICCM, CbC, RAAS to CDW) ingests supports where possible for IPM processes
- Always take the initiative to learn skills that would assist in our successful deployment of filing season requirements
- Workgroup Involvement: Proactively leads the team to ensure overall effectiveness of the workgroup and solving with any problems that may occur during a project.
- Assigned to be the backup developer for the BMF/EPMF/FATCA (ICCM, CbC, RAAS to CDW) ingests
- Attend weekly knowledge transfer meetings with the lead developer to better understand the source ingests and prepare to support FS23 and FS23 changes to ensure a smooth testing cycle.
- Assists the Lead Developer to migrate source code repository from ClearCase to Rational Team Concert (RTC)
- Learned how to navigate the RTC toolset by working with RTC Mitigation team. Efforts resulted in IPM successfully migrating IPM source code/files to RTC
- Fill in an expanding gap of support and effectively and efficiently getting more involved in the overall success of the team to ensure proper drop.
- Actively promotes a collaborative environment by seeking out other developers and discussing ideas with a poise and determination that builds trust and respect.
- During FS23 deployment, participated in code reviews, deep dive sessions and other planning activities, contributing to the overall success of the projects target activities and workload deployment to both testing and production environment.
- As part of iSAT test preparation for FS23 and FS23 deployment; attended DVO training that covered a variety of topics; DVO configuration/property files, connection repository services, folder structure and permissions
- Worked with peers in understanding source system documentation and IPMs iSAT environment to complete peer reviews for IMF, CBC and IMF based on the project schedule
- Technical Skills: Consistently ensures development adheres to prescribed development life cycle methodologies
- Have an ever-increasing proficiency in IPM tools and processes in a wide variety of Enterprise tools to accomplish assigned tasks
- Worked to expand knowledge and technical skills of the Informatica and Greenplum environments
- Completed EDWS CLM documentation training (CLM, RQM, RM) to successfully create test cases/scripts and execute test plans
- Host training sessions with new iSAT testers to run/update Control-M jobs and utilize DBeaver to access IPMs Greenplum database
- As part of Lead iSAT task assignments, analyzed requirements and provided resource estimates to test IMF JCL defect
- Attended the 4-day Informatica Developer Bootcamp
- Installation and Maintenance: Conducts appropriate testing by establishing accurate test plans, thoroughly reviewing test results, take prompt corrective action
- Demonstrated a good understanding of the ELC documentation procedures and requirements and expected products in that area
- Always increasing knowledge in IRS testing processes/procedures and assisted the iSAT testers with their test preparation for FS23 and FS23 changes
- Installed/updated and set up the required applications to support FS23 and FS23 scope items for iSAT; ELM/EWM, Informatica PowerCenter bundle, SecureFX & SecureCRT, DVO, Control-M Enterprise Manager Client and SQL Server
- For FS Drops 3/4 activities; Jon assisted in creating test cases, test descriptions, test case execution records, test scripts, defects, linked requirements to test cases, created artifacts for CARES Act, IMF, CBC, PMF and Metamart sources
- To prepare for FS23 completed Mandatory Deployment to Production Training FS23: D2P Tier 1 IBM Endevor, D2P Tier 2 Manual and FS23 D2P Tier 2 D
- This is a federal job
- Supervisor: Jim Klinect (469-951-3216)
- Okay to contact this Supervisor: Yes
Medical Reimbursement Technician
MSCPAC- Veterans Health Administration
03.2019 - 01.2020
- Company Overview: This is a federal job
- Validate claims for billing purposes ensuring eligibility and referring questionable coding for review
- Submit claims to 3rd party health Insurance Carriers, with knowledge of Medicare coverage benefits
- Interpret third party insurance policies and requirements for billing
- Take Responsibility for Medicare reimbursable billing activities
- Follow instructions about timeliness, objectives, and relative priorities for doing work
- Handle conflicting goals, objectives, priorities, time-lines, and deadlines
- Exhibit flexibility in adapting to changing demands within specific time lines
- Accept and completes work provided by a standardized control system such as batched work, caseload level, or other defined structure
- Use a wide range of office software applications such as Microsoft Access, Excel, and Word
- Compose correspondence on a situational basis
- Process billings using ICD-9-MC, CPT/4, and HCPCS codes timely
- Works independently with little supervision
- This is a federal job
- Supervisor: Stephanie Mooneyham (615-355-3155)
- Okay to contact this Supervisor: Contact me first
IT Specialist
Health First
05.2018 - 10.2018
- IT Help Desk Administrator
- Assisted customers with computer related issues such as virus removal, password reset, email setup, and software
- Troubleshoot most common desktop issues and resolved problems accurately and efficiently
- Diagnosed, installed, configured, and repaired computer systems and software
- Maintain accurate records of completed and pending jobs using the companies ticketing system
- Referred networking issues to managing company and stayed until all systems were up and running properly
- Resolved computer hardware and software, printing, installation, word processing, email and operating system issues
- Supervisor: Jerry (843-572-5990)
- Okay to contact this Supervisor: Yes
NOC Support Associate
Immedion
01.2018 - 06.2018
- Interacts with network and hardware engineers as well as system and database administrators regarding network/system activities and outages
- Works with the most current technologies and ensures that our network and systems are fully maintained and operational
- Provides technical analysis to all customers to isolate issues and develops strategies to restore or activate services
- Identifies network problems, isolates root causes, and initiates corrective action
- Creates accurate and detailed documentation to record resolution activities
- Supervisor: Cheryl Morlan (8034663467)
- Okay to contact this Supervisor: Yes
Heavy Equipment Operator I
Landmark Construction
11.2016 - 06.2017
- Operate heavy equipment including track hoes, back hoes, stabilizer, dump truck and skid steers along with using VAC tanks, reclaimers, and horizontal drills
HR Assistant/ EMS Driver
Vital Care EMS
05.2015 - 12.2015
- Responsible for the full employee life cycle from recruitment, induction to exit and for providing full administrative support to the HR Manager as well as other managers in the office
- Also involved in the day-to-day running of the HR office
- Ensures that the department complies with all recruitment Policies, Laws, and Regulations
- Writing up professional job adverts
- Putting together new employee starter packets
- Setting up, monitoring, then tracking new employee probationary periods
- Carrying out background and reference checks on perspective employees
- The first point of contact for anyone inquiring about a vacancy
- Maintaining HR record records and systems
- Screen phone calls and emails
- Assist in providing new employee training as well as safety checks
- Created access program to assist with the billing as well as any needed reports
- Also was responsible to assist in the receiving and delivering patients to their medical destinations as well as getting the patient back to their home residence
- Followed all required safety regulations required in the driving of an EMS truck
- Supervisor: Anthony Jefferson (8039085873)
- Okay to contact this Supervisor: Yes
Electronics Technician Second Class
United States Navy
07.2007 - 06.2010
- TECHNICAL SUPPORT/HELP DESK SPECIALIST
- Secret Security Clearance
- Offering several years of government IT and technical maintenance experience
- Expert in testing, troubleshooting, configuration, and administration of LANs and networking electronics, as well as computer hardware, software, and customer support
- IT Help Desk Administrator
- Assisted customers with computer related issues such as virus removal, password reset, email setup, and software
- Troubleshoot most common desktop issues and resolved problems accurately and efficiently
- Diagnosed, installed, configured, and repaired computer systems and software
- Maintain accurate records of completed and pending jobs using the companies ticketing system
- Referred networking issues to managing company and stayed until all systems were up and running properly
- Resolved computer hardware and software, printing, installation, word processing, email and operating system issues
Aviation Antisubmarine Warfare
United States Navy
06.2000 - 07.2006
- Being a AW was stationed on the boat
- Was in charge of plotting all of the enemy vessels as well as plotting a man overboard
- Could pin point the exact location of a submarine, plot the flight paths for plains in the attacks, and also plot a man over board to assist in locating the lost sailor
- I had a 99% rate in locating enemy vessels
- And was recommended when new upgrades where needed in training to verify if the new plotting techniques and training were needed
- Further ensuring the safety of our Navy vessels
- Also aided other operations on other ships to ensure that their plotting techniques were up to date with the new technology
Education
Bachelor of Science - Software Engineering
ECPI
Charleston, SC12-2018
Skills
- Collaborative mindset
- Leadership skills
- Project planning
- Project coordination
- Process improvement
- Employee coaching
- Client communications
- Project management
- Multi-tasking skills
- User acceptance testing
- Requirements analysis
- Stakeholder management
- Information security
Timeline
Project Lead
Internal Revenue Service
01.2020 - Current
Medical Reimbursement Technician
MSCPAC- Veterans Health Administration
03.2019 - 01.2020
IT Specialist
Health First
05.2018 - 10.2018
NOC Support Associate
Immedion
01.2018 - 06.2018
Heavy Equipment Operator I
Landmark Construction
11.2016 - 06.2017
HR Assistant/ EMS Driver
Vital Care EMS
05.2015 - 12.2015
Electronics Technician Second Class
United States Navy
07.2007 - 06.2010
Aviation Antisubmarine Warfare
United States Navy
06.2000 - 07.2006
Bachelor of Science - Software Engineering
ECPI
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