Jon E Seniguar Jr
Riverside,CA
Summary
Innovative administrator committed to designing and building robust data communication networks. Excels in local area networks, wide area networks and intranets. Researches and understands company's business plan and supports goal attainment.
Overview
16
16
years of professional experience
Work History
Assistant Manager
In n Out Burger
01.2008 - 01.2020
- Oversaw employee activities and created scheduling charts
- Assisted with the screening of new recruits
- Trained and mentored new employees
- Settled interpersonal issues between employees
- Stood in for the manager during a two-week medical leave
- Helped resolve customer service issues involving multiple retailers
- Updated store policies to reflect changing legal and societal needs, and ensured that these adjustments were met
- Surveys revealed a 15 percent increase in customer satisfaction between 2018 and 2019
- Scheduled shifts, assisted with training, and resolved customer issues
- Developed vibrant customer service skills and interfaced well with management and fellow employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Senior Engineer
Captain IT
01.2020 - 01.2021
- Observing and recording system performance of current and new company apps
- Assisting with the creation of technical user manuals to help employees and clients understand new and updated systems
- Developing new testing protocols that have improved uptime by 9%
- Researched and implemented new fixes for network systems
- Developed a data backup strategy for the secure storage of critical data
- Led IT operations, including upgrading, planning, capacity testing, and infrastructure development
- Tested software and hardware to ensure seamless operations
- Stayed informed on the latest trends in information technology and applied new knowledge to improve operations
- Managed network security to ensure the protection of the company's database
- Reviewed existing technology and recommended software and hardware upgrades.
Network Engineer
ABSS Networks
01.2020 - Current
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Collaborated with vendors to identify best options for optimizing network performance.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Created VPN infrastructure and allowed for secure remote connections.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Established robust infrastructure and data capacity for new applications.
- Integrated data, voice and video networks for use in multi-site installations.
- Integrated fixed wireless connectivity into facilities requiring high-speed networks.
- Configured and troubleshot VoIP and multi-media distributed systems and platforms.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Planned implementation of network enhancements and upgrades.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Provided firewall and VPN management, cyber security and incident response.
Education
Bachelor of Science - Computer Information Systems
Devry University
Remote03.2024
Technology Essentials -
Devry University
Moreno Valley, CA01.2020
Skills
- IT infrastructure development
- Risk mitigation planning
- Front-End & Back-End Development
- Project Management
- Time Management
- Multitasking
- Knowledge of WAN/LAN components
- Experience with computer repair and maintenance
- Strong attention to detail
- Hardware configuration
- Spanish
- Firewall Management Tools
- Technical Troubleshooting
- SolarWinds Support
- Proactive and Team Player
- Wireless Networks Troubleshooting
- Circuit Management
- Hardware Installation
- Operations Management
- Recruiting and Interviewing
- Negotiation
- Team Motivation
- Staff Development
- Customer Rapport
Timeline
Network Engineer
ABSS Networks
01.2020 - Current
Senior Engineer
Captain IT
01.2020 - 01.2021
Assistant Manager
In n Out Burger
01.2008 - 01.2020
Bachelor of Science - Computer Information Systems
Devry University
Technology Essentials -
Devry University
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