Jon Farber
Hospitality Expert
Saint Augustine,FL
Summary
Dynamic hospitality professional with proven expertise in beverage preparation and customer service excellence, honed across roles at FISHTAILS ON 33RD and other leading establishments. Skilled in elevating guest experiences through creative mixology and engaging personality, achieving a significant increase in repeat business. Demonstrates strong leadership in team training and development, ensuring high standards of service and operational efficiency. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
8
8
years of professional experience
Work History
Bartender
FISHTAILS ON 33RD
02.2022 - 04.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed strict recipes and drink measurements to minimize product used.
- Completed requisitions to maintain required stock par levels.
- Contributed to a positive work environment through effective teamwork and communication with colleagues
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Served high customer volumes during special events, nights, and weekends
- Prepared custom drink orders by accurately measuring and mixing house ingredients
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Assisted with inventorying beverage stock and bar supplies
- Maintained impeccably clean, attractive and well-stocked bar area
- Tracked bar stock levels and promptly replenished low materials to prevent shortages
- Verified drinking age requirements of customers by carefully reviewing photo identification
Bar Manager / Bartender /Restaurant Server
OCEANS GRILLE
06.2018 - 03.2024
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Increased revenue with creative marketing initiatives and promotional events.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for upscale seafood restaurant with social relevancy and intentionality
FOH MANAGER/ SERVER
GARLIC KNOT PIZZA
03.2016 - 07.2018
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Cultivated a culture of accountability among employees by setting clear expectations and conducting performance evaluations regularly.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL 05.2001 -
Skills
Beverage Preparation
Payment Processing
Liquor, beer, and wine knowledge
Food Service
Food Running
Hospitality service expertise
Responsible Alcohol Service
Professional Appearance
Team training and development
Changing beer kegs
Order Management
Complex Problem-Solving
Staff Management
Dining room management
Sales expertise
Knowledge of craft and microbrews
New Hire Training
Adaptability and Flexibility
Teamwork and Collaboration
Responsible Serving
Reliability
Adaptability
Professionalism
Organizational Skills
Task Prioritization
Self Motivation
Analytical Thinking
Teamwork and Professionalism
Stamina and Endurance
Additional Information
PROFESSIONAL REFRENCES:
FISHTAILS ON 33RD: SUSAN, GM- 954.249.2564 (PERSONAL CELL); 954.689.2344 (HOUSE PHONE)
OCEANS GRILLE: AVI BREZENOFF, FOH MANAGER- 954.625.5411 (PERSON CELL); WAYNE BALLARD, OWNER- 561.484.0732 (PERSONAL CELL) 954.565.7703 (HOUSE PHONE)
GARLIC KNOT PIZZA: GINA BONJORNO, GM- 954-839-4225 (PERSONAL CELL)
PERSONAL REFRENCES:
PHOEBE LEXANDRA, STORE MANAGER GHOST CITY TOURS, SAINT AUGUSTINE ,FL 954.865.4089 FRIEND, 12 YEARS
JACOB HAWKING: 708.400.2102 WILTON MANORS, FL FRIEND, 4 YEARS
LINDA DADRICH, REAL ESTATE BROKER, FORT LAUDERDALE, FL 9547321491 FRIEND/ BROKER, 3 YEARS
Timeline
Bartender
FISHTAILS ON 33RD
02.2022 - 04.2024
Bar Manager / Bartender /Restaurant Server
OCEANS GRILLE
06.2018 - 03.2024
FOH MANAGER/ SERVER
GARLIC KNOT PIZZA
03.2016 - 07.2018
High School Diploma -
Fort Lauderdale High School
05.2001 -