Jon Friday
Monroeville,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Banker
Citizens Bank
10.2023 - Current
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
Branch Manager
First National Bank
04.2016 - 09.2023
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Reviewed credit applications for risk factors and credit worthiness.
- Developed sales strategy to meet established sales objectives.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Protected company assets with strategic risk management approaches.
Financial Center Manager
Fifth Third Bank
12.2007 - 04.2016
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Team Supervisor
CustomeScapes Landscape And Construction, Inc.
01.2002 - 11.2007
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Supervised field crews to maximize quality and work efficiency.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Collaborated with management to organize operations and achieve demanding schedule targets.
- Evaluated team member strengths and assigned tasks based upon expertise and background.
Education
Bachelor of Science - Business Management
Point Park University
Pittsburgh, PASkills
- Relationship building and management
- Staff education and training
- Staff Management
- Risk Assessment
- Checking Supplies
- Safety Awareness
- Professional Relationships
- Company Safety Policies
- Delegating Work Assignments
Timeline
Banker
Citizens Bank
10.2023 - Current
Branch Manager
First National Bank
04.2016 - 09.2023
Financial Center Manager
Fifth Third Bank
12.2007 - 04.2016
Team Supervisor
CustomeScapes Landscape And Construction, Inc.
01.2002 - 11.2007
Bachelor of Science - Business Management
Point Park University