Detail-oriented professional with strong communication and interpersonal skills. Proven ability to manage teams and deliver projects on time and within budget. Experienced in training employees and ensuring compliance with safety and quality standards. Proficient in Microsoft Office Suite and project management tools including ProCore, Bluebeam, and Jira.
Overview
2026
2026
years of professional experience
Work History
Construction Inspector
AECOM
Kailua Kona
01.2025 - Current
Conducted thorough inspections of products for quality and safety compliance.
Collaborated with team members to identify and resolve inspection issues.
Utilized inspection tools and equipment to assess product integrity.
Documented inspection results in compliance with regulatory standards.
Reported discrepancies and non-conformities to management promptly.
Rejected products and materials failing to meet expectations.
Provided guidance on best practices related to construction management processes.
Led strategic planning sessions for design and construction management.
Provided technical guidance on construction management issues such as safety protocols, scheduling, budgeting, and quality control.
Provided guidance on product construction methods and selection of materials.
Participated in team meetings to discuss curriculum plans, student progress, and classroom management strategies.
Project Engineer (Contract)
Metzler Contracting
Kailua Kona
07.2023 - 12.2024
Monitored and tracked project progress to support completion on time and within budget.
Developed detailed work plans, schedules, project estimates and resource plans.
Collaborated with team members to define scope, timeline, deliverables and resources needed to complete each task effectively.
Coordinated with various teams to ensure timely delivery of tasks and assignments.
Conducted regular progress meetings with team members to identify and resolve issues.
Utilized Sage 100/Timberscan in procurement process.
Assessed engineering drawings and plans for design, installation, and construction.
Communicated regularly with clients to resolve any outstanding issues or concerns related to the project.
Facilitated quality control inspections to ensure that all engineering standards were met.
Project Engineer (Contract)
Armstrong Builders
kailua kona
08.2023 - 11.2024
Monitored and tracked project progress to support completion on time and within budget.
Developed detailed work plans, schedules, project estimates and resource plans.
Collaborated with team members to define scope, timeline, deliverables and resources needed to complete each task effectively.
Identified opportunities for process improvements within existing operations.
Conducted regular progress meetings with team members to identify and resolve issues.
Utilized problem solving skills to troubleshoot any technical difficulties encountered during the course of the project.
Developed and managed budgets for projects according to client requirements.
Assessed engineering drawings and plans for design, installation, and construction(i.e. Bluebeam, ProCore).
Facilitated quality control inspections to ensure that all engineering standards were met.
Negotiated contracts with contractors and suppliers to ensure cost-effectiveness.
Assistant Project Engineer/ Superintendent
Lease Crutcher Lewis
Seattle
02.2016 - 06.2023
Evaluated team member strengths and assigned tasks based upon expertise and background
Supported both General Contracted and Sub-contracted field crews to maximize quality and work efficiency
Set and revised production schedules to meet changing demands
Organized and optimized daily operations of Labor crew in Redmond and Seattle with consistent on- time delivery
Reviewed project details to ensure correct materials and equipment were brought to job sites
Collaborated with management, technical crew members and fellow supervisors to organize efficient site operations and achieve demanding schedule targets
Ensured projects were completed according to approved time, quality and cost estimates
Interacted with employees to demonstrate high standards and mitigate issues effectively
Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions
Communicated daily with vendors to keep project fully operational
Boosted team productivity through enhanced labor and streamlining of repetitive tasks
Established clear priorities and production quality standards
Initiated onsite safety program and properly trained all team members.
Ensured that all regulatory requirements were met prior to initiating any project phase.
Conducted research into industry trends and best practices related to engineering operations.
Maintained records of all activities related to assigned projects using established databases.
Created detailed cost estimates for various construction projects, including labor, materials, equipment and subcontractors.
Assistant to the Property Manager
People Ready Staffing
Seattle
06.2014 - 05.2022
I started as an inspector for Haven Property Management on a part-time, on-call basis. Kept this type of position with other property management companies (i.e., Windermere, Maple Leaf, Utopia). As I gained experience, I acclimated to the administrative and management aspects of property management.
Processed applications from prospective tenants in accordance with company guidelines.
Ensured that all common areas within a building were kept clean and safe at all times.
Communicated regularly with landlords regarding any changes in occupancy or tenant requests.
Negotiated contracts with vendors for services such as landscaping, painting.
Organized regular tenant meetings to discuss any concerns or updates about the building or community.
Coordinated repairs and renovations on properties as needed by the Property Manager.
Supported the Property Manager in preparing monthly financial reports and budgets.
Coordinated property showings and facilitated communication with prospective tenants.
Maintained accurate records of lease agreements and renewals for properties.
Organized property inspections and documented findings for management review.
Implemented office procedures to enhance workflow efficiency within the team.
Facilitated tenant move-in and move-out processes, ensuring compliance with policies.
Field Supervisor/Assistant Business Manager
AllPro mitigation/remediation
seattle
04.2013 - 09.2017
Coordinated with engineering and management to verify project design accuracy.
Resolved customer complaints with appropriate adjustments to field operations.
Identified cost savings opportunities through process optimization initiatives.
Surveyed field site for potential safety compliance breaches.
Developed and implemented safety protocols for field operations, ensuring compliance with all applicable regulations.
Monitored employee performance and provided feedback to enhance productivity.
Compiled reports detailing progress of field operations, budgets, and timelines. (i.e. financial reports, RFI's, insurance claim adjustments)
Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
Assisted with new employee training and conducted performance reviews to track overall progress.
Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
Tracked store inventories and replenished products according to demand.
PROJECT MANAGER (contract)
Acton Mobile
Buckley
02.2013 - 11.2015
Held construction progress and regular status meetings with project team
Created full-scope cost estimates for bid builds and designed build projects
Created and maintained schedule to protect company from dead-deal expense while meeting contractual obligations
Sourced additional resources and staff to meet timeline demands
Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses
Closely collaborated with project members to identify and quickly address problems
Educated key personnel in appropriate production methods to achieve expectations and meet quality control standards
Resolved installation inefficiencies to reduce project lags and promote on-time deliverables
Remained up-to-date on best housing and building practices and negotiated pricing and schedules
Consulted with clients to define objectives and develop scopes
Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time and under budget
Detailed improvements to restoration plans by creating detailed budgets, schedules and costing estimates for clients
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Took active role in company growth by consistently providing quality customer service to promote growth and retention
Delivered projects to pre-determined budget, maintaining time parameters and quality standards
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Developed and executed pre-construction milestones on project schedule
Scheduled workforce needs with superintendents and allocated company resources to meet project requirements
Coordinated plans and specifications and mitigated risks through Team meetings and "Follow-ups"
Collaborated with team members to develop, identify and accomplish assigned goals and objectives
Utilized data regarding industry trends to shape solutions and approaches
Eliminated discrepancies by carefully reviewing budgets to prevent overspending and adhere to financial objectives
Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays
Maintained quality and safety by reporting equipment issues and malfunctions for repairs
Achieved optimization by analyzing material and labor costs
Controlled risks associated with regulatory concerns by clarifying policies, enhancing Safety and Production guidelines and collaborating with internal departments and external stakeholders
Communicated with all team members to keep project on schedule
Ensured total compliance with legal requirements
ASSISTANT PROJECT MANAGER
Lahela Kulana
Kailua-Kona
01.2010 - 07.2013
Compiled information from multiple, reliable sources and uploaded to system using Windows Office i.e Excel and Google (calender/gmail)
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
Adapted quickly to changing and competing project demands
Performed detailed assessments of risks to determine constraints and develop mitigation strategies
Closely collaborated with project members to identify and quickly address problems
Managed bookkeeping, prepared budgets and cost reports
Oversaw employee attendance record, handled payroll and ordered new materials for sites
Boosted team productivity through enhanced payouts and streamlining of laboring tasks
Developed work schedules for all team members to maximize shift coverage
Established clear priorities and production quality standards
Reviewed project details to ensure correct materials and equipment were brought to job sites
Meticulously tracked all parts and equipment used on each job site.
PERFORMER/RETAIL AGENT; ASSIST EVENT PLANNER
Island Breeze Luau
Kailua-Kona
03.2005 - 06.2013
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Generated client retention by accurately organizing and executing Luau shows and events
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change
Initiated outbound administrative requests by phone and in writing to accomplish execution of client requests
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Represented company at public service events and client registration
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
General duties
Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
Smoothed registration processes, offered technical support and organized paperwork
Distributed mail, filed documents and answered telephone calls
Led campus tours for prospective students every week
Supervised onboarding procedures for incoming freshman, supporting their transition into university life
Scheduled appointments between students and counseling staff
Guided groups of up to 50 people on tours of campus
Built personal relationships with guests to promote positive experiences
Developed tour programming to enhance guest experiences
Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours
Provided information through narratives on various sites throughout California and Santa Rosa area, relaying little-known stories to provide interest
Supervised academic work of teachers and professors for compliance with quality standards for teaching
Implemented cross-cultural exchange program for participation by foreign volunteers
Developed program to work with students and increase interest in higher learning
Managed payroll preparation, payment processes and financial transactions with banks and other institutions
Offered constructive feedback to minors under care regarding specific actions, behaviors and words
Met with parents to resolve conflicting educational priorities and issues
Receptionist
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Organized and scheduled office meetings as well as client appointments for team of Student Office
Affairs, effectively accommodating hectic agendas
Collected "student" payments from clients and updated account balances
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Collected and distributed messages to team members and managers to support open communication and high customer service
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Operated multi-line telephone system to independently handle over 30 calls each day
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Monitored and screened visitors to verify accessibility to inter-office personnel
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Received and routed business correspondence to correct departments and staff members
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Routed incoming mail and messages to relevant personnel without delay
Kept reception area clean and neat to give visitors positive first impression
Drafted professional memos, letters and marketing copy to support business objectives and growth
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Balanced student availability, customer schedules and maximum load levels when scheduling appointments
Maintained building security by monitoring logbook and issuing visitor badges
Offered appointment information updates and rescheduling to guests
Kept records in Windows office to maintain [Type] data by entering and updating information
Marketing
Helped with planning and hosting of marketing events
Contributed to mock-ups, email campaigns and social media content
Generated sponsorships with related and partnering entities to enhance marketing objectives
Performed market analysis and researched latest trends
Tracked and analyzed web analytics to recommend proactive adjustments to strategies
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Compiled product, market and customer data to forecast accurate sales and profit projections
Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience
Devised marketing plans using digital strategies, print advertising and word of mouth tactics
Helped incorporate product changes to drive customer engagement and firm profits
Set up multimedia presentations for use in meetings with key stakeholders and senior management
Monitored ongoing expenses in alignment with budget projections
Provided administrative support to senior staff including creating proposals and organizing documentation
Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
AMBASSADOR
Santa Rosa Junior College
01.2008 - 06.2011
STUDENT AMBASSADOR, Santa Rosa Junior College
Secured Polynesian Dancing role on Hula program for 2004 fall season
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
Greeted customers entering store and promoted sales or special programs
Checked prices for customers and processed items sold by scanning barcodes
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
Demonstrated items to customers and created customer awareness, interest and sales
Folded and arranged material merchandise in attractive displays to drive sales
Greeted customers, helped locate merchandise and suggested suitable options
Provided professional telephone customer service pertaining to orders, promotions, store operations and products
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
Logged reports, expenses, receipts and sales documents into digital database with Quickbooks
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Balanced and organized cash register by handling cash, counting change and storing coupons.
Teacher's Assistant
Kealakehe Intermediate school
Kailua kona
02.2004 - 07.2007
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies
Used behavior modeling and specialized teaching techniques to share and reinforce social skills
Supported student learning objectives through personalized and small group assistance
Organized classroom materials to help teachers prepare for daily instruction and activities
Performed special tasks such as "One-on-One" and "Boost" to help students with special needs learn and grow
Assessed student assignments to check quality and completeness and assign grades
Oversaw groups of up to 9 students at school and off-site locations, maintaining optimal safety and security
Assisted and mentored students in groups of up to 30 by reviewing lesson teachings and Math/Science
Supported classroom activities, including tutoring, grading homework and reviewing exams
Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
Tutored struggling students individually and in small groups to reinforce learning concepts
Distributed learning materials such as worksheets, textbooks and supplemental activities.
Construction Foreman
SunBeam Construction
Kailua kona
04.2005 - 05.2007
Led and trained lower-skilled employees in safe and productive work procedures.
Ordered materials and supplies to keep the project on schedule.
Supervised personnel on job sites, reporting tardiness, and disciplinary issues to appropriate stakeholders.
Completed assignments to meet customer response time objectives.
Led and monitored safety and security procedures within crew.
Kept accurate records of daily job tasks and progress.
Maintained company vehicles, equipment and tools in good working order.
Reviewed work orders and verified equipment prior to starting job.
Promoted strong safety behaviors and core company values to create safe work culture.
Interpreted variety of instructions furnished in written, oral, diagram and schedule form.
Inspected work performed by subcontractors and laborers to check conformance with specifications.
Located, measured and mark site locations and placement of structures and equipment, using measuring, and marking equipment.
Supervised, coordinated, and schedule activities of construction and extractive workers.
Provided assistance to workers engaged in construction and extraction activities, using hand tools, and other equipment.
Read specifications, such as blueprints, to determine construction requirements or to plan procedures.
General Laborer
SunBeam Construction
Kailua kona
04.2000 - 05.2007
Removed waste and damaged equipment from work areas to prevent accidents.
Dug and filled in trenches to run electrical and drainage lines around construction sites.
Directed traffic around road construction sites to promote worker and driver safety.
Dug ditches or trenches using shovels and equipment, meeting grade specifications.
Measured material sizes and quantities and made adjustments to meet structure specifications.
Worked collaboratively in diverse environment with various employees.
Laid bricks, mixed concrete and poured foundation according to structure requirements.
Used protective clothing and safety equipment according to industry regulations.
Utilized hand tools and machines to remove dirt, rocks and debris away from job sites.
Moved ladders and assembled scaffolding to help workers reach top floors of buildings.
Performed light carpentry tasks on walls and roofs.
Assisted with demolition of existing structures and infrastructure.
Constructed temporary and permanent walls, partitions, and other structures.
Lead Laborer
SunBeam Construction
Kailua kona
03.2003 - 04.2005
Used picks, shovels, pneumatic tampers, and rakes to clear and smooth ground.
Read plans, instructions, and specifications to determine work activities.
Operated jackhammers and drills to break up concrete and pavement.
Provided assistance to craft workers, such as carpenters, plasterers and masons.
Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
Poured cement and concrete using floats, trowels, screeds and powered cement finishing tools.
Measured, marked, and recorded distances across or between points.
Mixed ingredients to create compounds for covering and cleaning surfaces.
Positioned or dismantled forms for pouring concrete using saws, hammers, nails, or bolts.
Tended pumps, compressors and generators to provide power for tools, machinery, and equipment, and to heat and move materials.
Warehouse Supervisor
Saver's
Fife
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
Managed and directed daily activities of production and operations
Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
Conducted staff meetings to relay general information or to address specific topics
Checked specifications of materials loaded and unloaded against information contained in work orders
Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance
Transmitted and explained work orders to laborers
Collaborated with workers and managers to solve work-related problems., Saver's
Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse
Directed daily activities and workload for warehouse team to achieve output goal requirements
Maintained security of warehouse and grounds to protect company assets
Guided loading and unloading of goods, maintaining safety standards at all times
Managed and directed daily activities of production and operations
Oversaw warehouse job functions to meet on-time delivery needs
Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
Performed daily cycle counts to keep accurate inventory records
Built relationships with vendors, leading to expanded product offerings and cost savings
Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in performance.
Assistant
Santa Rosa Junior College
Santa Rosa
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Generated client retention by accurately organizing and executing Luau shows and events
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change
Initiated outbound administrative requests by phone and in writing to accomplish execution of client requests
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Represented company at public service events and client registration
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
General duties
Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
Smoothed registration processes, offered technical support and organized paperwork
Distributed mail, filed documents and answered telephone calls
Led campus tours for prospective students every week
Supervised onboarding procedures for incoming freshman, supporting their transition into university life
Scheduled appointments between students and counseling staff
Guided groups of up to 50 people on tours of campus
Built personal relationships with guests to promote positive experiences
Developed tour programming to enhance guest experiences
Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours
Provided information through narratives on various sites throughout California and Santa Rosa area, relaying little-known stories to provide interest
Supervised academic work of teachers and professors for compliance with quality standards for teaching
Implemented cross-cultural exchange program for participation by foreign volunteers
Developed program to work with students and increase interest in higher learning
Managed payroll preparation, payment processes and financial transactions with banks and other institutions
Offered constructive feedback to minors under care regarding specific actions, behaviors and words
Met with parents to resolve conflicting educational priorities and issues
Receptionist
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Organized and scheduled office meetings as well as client appointments for team of Student Office
Affairs, effectively accommodating hectic agendas
Collected "student" payments from clients and updated account balances
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Collected and distributed messages to team members and managers to support open communication and high customer service
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Operated multi-line telephone system to independently handle over 30 calls each day
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Monitored and screened visitors to verify accessibility to inter-office personnel
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Received and routed business correspondence to correct departments and staff members
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Routed incoming mail and messages to relevant personnel without delay
Kept reception area clean and neat to give visitors positive first impression
Drafted professional memos, letters and marketing copy to support business objectives and growth
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Balanced student availability, customer schedules and maximum load levels when scheduling appointments
Maintained building security by monitoring logbook and issuing visitor badges
Offered appointment information updates and rescheduling to guests
Kept records in Windows office to maintain [Type] data by entering and updating information
Marketing
Helped with planning and hosting of marketing events
Contributed to mock-ups, email campaigns and social media content
Generated sponsorships with related and partnering entities to enhance marketing objectives
Performed market analysis and researched latest trends
Tracked and analyzed web analytics to recommend proactive adjustments to strategies
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Compiled product, market and customer data to forecast accurate sales and profit projections
Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience
Devised marketing plans using digital strategies, print advertising and word of mouth tactics
Helped incorporate product changes to drive customer engagement and firm profits
Set up multimedia presentations for use in meetings with key stakeholders and senior management
Monitored ongoing expenses in alignment with budget projections
Provided administrative support to senior staff including creating proposals and organizing documentation
Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Event Planner
Santa Rosa Junior College
Buckley
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Generated client retention by accurately organizing and executing Luau shows and events
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging smooth transitions at shift change
Initiated outbound administrative requests by phone and in writing to accomplish execution of client requests
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Represented company at public service events and client registration
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
General duties
Interacted with university and prospective students and parents during tours and student visit days, answering questions and providing insight
Smoothed registration processes, offered technical support and organized paperwork
Distributed mail, filed documents and answered telephone calls
Led campus tours for prospective students every week
Supervised onboarding procedures for incoming freshman, supporting their transition into university life
Scheduled appointments between students and counseling staff
Guided groups of up to 50 people on tours of campus
Built personal relationships with guests to promote positive experiences
Developed tour programming to enhance guest experiences
Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours
Provided information through narratives on various sites throughout California and Santa Rosa area, relaying little-known stories to provide interest
Supervised academic work of teachers and professors for compliance with quality standards for teaching
Implemented cross-cultural exchange program for participation by foreign volunteers
Developed program to work with students and increase interest in higher learning
Managed payroll preparation, payment processes and financial transactions with banks and other institutions
Offered constructive feedback to minors under care regarding specific actions, behaviors and words
Met with parents to resolve conflicting educational priorities and issues
Receptionist
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Organized and scheduled office meetings as well as client appointments for team of Student Office
Affairs, effectively accommodating hectic agendas
Collected "student" payments from clients and updated account balances
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Collected and distributed messages to team members and managers to support open communication and high customer service
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Operated multi-line telephone system to independently handle over 30 calls each day
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Monitored and screened visitors to verify accessibility to inter-office personnel
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Received and routed business correspondence to correct departments and staff members
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
Routed incoming mail and messages to relevant personnel without delay
Kept reception area clean and neat to give visitors positive first impression
Drafted professional memos, letters and marketing copy to support business objectives and growth
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Balanced student availability, customer schedules and maximum load levels when scheduling appointments
Maintained building security by monitoring logbook and issuing visitor badges
Offered appointment information updates and rescheduling to guests
Kept records in Windows office to maintain [Type] data by entering and updating information
Marketing
Helped with planning and hosting of marketing events
Contributed to mock-ups, email campaigns and social media content
Generated sponsorships with related and partnering entities to enhance marketing objectives
Performed market analysis and researched latest trends
Tracked and analyzed web analytics to recommend proactive adjustments to strategies
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Compiled product, market and customer data to forecast accurate sales and profit projections
Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche audience
Devised marketing plans using digital strategies, print advertising and word of mouth tactics
Helped incorporate product changes to drive customer engagement and firm profits
Set up multimedia presentations for use in meetings with key stakeholders and senior management
Monitored ongoing expenses in alignment with budget projections
Provided administrative support to senior staff including creating proposals and organizing documentation
Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
Event Planner
Santa Rosa Junior College
Buckley
Used picks, shovels, pneumatic tampers, and rakes to clear and smooth ground.
Read plans, instructions, and specifications to determine work activities.
Operated jackhammers and drills to break up concrete and pavement.
Provided assistance to craft workers, such as carpenters, plasterers and masons.
Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
Poured cement and concrete using floats, trowels, screeds and powered cement finishing tools.
Measured, marked, and recorded distances across or between points.
Mixed ingredients to create compounds for covering and cleaning surfaces.
Positioned or dismantled forms for pouring concrete using saws, hammers, nails, or bolts.
Tended pumps, compressors and generators to provide power for tools, machinery, and equipment, and to heat and
move materials
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
Managed and directed daily activities of production and operations
Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
Conducted staff meetings to relay general information or to address specific topics
Checked specifications of materials loaded and unloaded against information contained in work orders
Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in
performance
Transmitted and explained work orders to laborers
Collaborated with workers and managers to solve work-related problems., Saver's
Reviewed and analyzed inventory reports to identify areas of improvement in the warehouse
Directed daily activities and workload for warehouse team to achieve output goal requirements
Maintained security of warehouse and grounds to protect company assets
Guided loading and unloading of goods, maintaining safety standards at all times
Managed and directed daily activities of production and operations
Oversaw warehouse job functions to meet on-time delivery needs
Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
Built relationships with vendors, leading to expanded product offerings and cost savings
Interacted with and managed logistics partners to achieve on-time delivery and minimize freight costs
Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment
Performed daily cycle counts to keep accurate inventory records
Performed same work duties as those supervised, and performed more difficult and skilled tasks and assist in
performance
Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth
functionality needs to meet demands
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation,
inquiries, resourcing, risk mitigation and proposal development for various events
Generated client retention by accurately organizing and executing Luau shows and events
Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during
rehearsals and pre-ceremony, ceremony and reception events
Welcomed visitors to office, communicated arrival to team and managed visit expectations
Recorded data and kept communication log on daily basis for supervisors and other support staff, encouraging
smooth transitions at shift change
Initiated outbound administrative requests by phone and in writing to accomplish execution of client requests
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Represented company at public service events and client registration
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
General duties
Interacted with university and prospective students and parents during tours and student visit days, answering
questions and providing insight
Smoothed registration processes, offered technical support and organized paperwork
Distributed mail, filed documents and answered telephone calls
Led campus tours for prospective students every week
Supervised onboarding procedures for incoming freshman, supporting their transition into university life
Scheduled appointments between students and counseling staff
Guided groups of up to 50 people on tours of campus
Built personal relationships with guests to promote positive experiences
Developed tour programming to enhance guest experiences
Researched and studied on topics that pertained to tour locations so that such information could be added to scripts
Drew attention to cracked sidewalks, bad lighting and steps to keep customers safe on tours
Provided information through narratives on various sites throughout California and Santa Rosa area, relaying little-
known stories to provide interest
Supervised academic work of teachers and professors for compliance with quality standards for teaching
Implemented cross-cultural exchange program for participation by foreign volunteers
Developed program to work with students and increase interest in higher learning
Managed payroll preparation, payment processes and financial transactions with banks and other institutions
Offered constructive feedback to minors under care regarding specific actions, behaviors and words
Met with parents to resolve conflicting educational priorities and issues
Receptionist
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Organized and scheduled office meetings as well as client appointments for team of Student Office
Affairs, effectively accommodating hectic agendas
Collected "student" payments from clients and updated account balances
Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
Monitored premises, screened visitors, updated logs and issued passes to maintain security
Entertainer/Retail Agent
Santa Rosa Junior College
Seattle
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and
communicate instructions
Collected and distributed messages to team members and managers to support open communication and high
customer service
Aggregated and prepared documentation and reports for office meetings, distribution and filing
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
Operated multi-line telephone system to independently handle over 30 calls each day
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Monitored and screened visitors to verify accessibility to inter-office personnel
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Received and routed business correspondence to correct departments and staff members
Sorted and distributed mail correspondence between departments and personnel, including parcel packaging,
preparation and efficient shipping
Routed incoming mail and messages to relevant personnel without delay
Kept reception area clean and neat to give visitors positive first impression
Drafted professional memos, letters and marketing copy to support business objectives and growth
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-
stocking
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Balanced student availability, customer schedules and maximum load levels when scheduling appointments
Maintained building security by monitoring logbook and issuing visitor badges
Offered appointment information updates and rescheduling to guests
Kept records in Windows office to maintain [Type] data by entering and updating information
Marketing
Helped with planning and hosting of marketing events
Contributed to mock-ups, email campaigns and social media content
Generated sponsorships with related and partnering entities to enhance marketing objectives
Performed market analysis and researched latest trends
Tracked and analyzed web analytics to recommend proactive adjustments to strategies
Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Compiled product, market and customer data to forecast accurate sales and profit projections
Improved social media reach by creating Facebook pages and debuting new marketing strategies targeting niche
audience
Devised marketing plans using digital strategies, print advertising and word of mouth tactics
Helped incorporate product changes to drive customer engagement and firm profits
Set up multimedia presentations for use in meetings with key stakeholders and senior management
Monitored ongoing expenses in alignment with budget projections
Provided administrative support to senior staff including creating proposals and organizing documentation
Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various
social media platforms.
Junior
STUDENT AMBASSADOR
Santa Rosa, College
Secured Polynesian Dancing role on Hula program for 2004 fall season
Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at
diverse locations
Greeted customers entering store and promoted sales or special programs
Checked prices for customers and processed items sold by scanning barcodes
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore
uniforms per company policy
Demonstrated items to customers and created customer awareness, interest and sales
Folded and arranged material merchandise in attractive displays to drive sales
Greeted customers, helped locate merchandise and suggested suitable options
Provided professional telephone customer service pertaining to orders, promotions, store operations and products
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
Logged reports, expenses, receipts and sales documents into digital database with Quickbooks
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Balanced and organized cash register by handling cash, counting change and storing coupons.