Jon Gluckner
New York,NY
Summary
Professional server with experience in a variety of concepts. Proficient in the standard steps of service, maintaining a clean and healthy work environment, working collaboratively, training new employees and exceeding sales goals. Certification through ServSafe, TIPS, and OpenTable; proficient in POS systems Aloha and Micros. Strong knowledge of food safety regulations, training new employees, responsible cash handling and effective persuasive sales techniques, as well as certified indoor cycling instructor through NASM.
Overview
10
10
years of professional experience
Work History
Server
Bryant Park Grill
03.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cycling Instructor
Equinox
09.2024 - Current
- Teaching various formats of indoor cycling
Cycling Instructor
Harlem Cycle
03.2023 - Current
- Teaching various formats of indoor cycling classes
Server
El Vez NYC
06.2017 - 01.2022
- Helped to train new servers while upholding Starr Restaurant Group standards/practices
- Advanced menu knowledge, including modifications available and known allergies
- Knowledge of advanced menu of hundreds of tequilas, mezcals and other alcohol to guests
- Suggestive selling and upsells
Private caterer
01.2015 - 01.2020
- Set up and take down of large party venues, including wedding halls, banquets, full restaurant buy outs and makeshift dining halls
- Maintain a high level of service in a variety of settings
- Cater to guest needs with limited resources
Server
Dos Caminos Times Square
11.2015 - 03.2017
- Helped to create shift guidelines for the Dos Caminos Times Square location as part of the opening team
- Provide exceptional service to guests from around the world, as well as VIP guests
- Create a special dining experience while maintaining timing standards and insuring guests make their respective show times
- Knowledgeable on the menu and all hidden allergies to ensure a safe dining experience for the guests
- Train new servers on the company standards, Landry's/BRGuest business practices, menu knowledge, cash handling and food/allergy procedures
- Knowledgeable on beverage menu of over 150 different tequilas, cocktails, beer and wine
Performer, Supervisor
Royal Caribbean Entertainment
08.2014 - 05.2015
- Worked on Grandeur of the Seas as a lead singer/dancer, as well as vocal captain and wardrobe supervisor in five production shows for a nine-month contract
- I also performed occasional safety duties and lead drills for the guests and crewmembers
- As vocal captain, I was responsible for taking notes on the shows and giving them to the other singers to implement, I was in charge of scheduling sound checks and leading sound checks with the orchestra and my fellow singers, as well as sending voyage reports to shore side headquarters
- As wardrobe supervisor, I was responsible for repairing and washing all costumes after each show
Education
BFA - Musical Theatre
Kent State University
Kent, Ohio05.2013
Skills
- Open Table certified
- Knowledge of computers
- POS systems
- Conversational Spanish
- Intermediate knowledge of spirits
- Money handling
- Public speaking confidence
- CPR training
- Certified indoor cycling instructor by NASM
Timeline
Cycling Instructor
Equinox
09.2024 - Current
Cycling Instructor
Harlem Cycle
03.2023 - Current
Server
Bryant Park Grill
03.2022 - Current
Server
El Vez NYC
06.2017 - 01.2022
Server
Dos Caminos Times Square
11.2015 - 03.2017
Private caterer
01.2015 - 01.2020
Performer, Supervisor
Royal Caribbean Entertainment
08.2014 - 05.2015
BFA - Musical Theatre
Kent State University
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