JON GRIMES
Lenoir City,TN
Summary
Knowledgeable [Desired Position] with robust background in managing administrative functions and streamlining office operations. Effectively coordinated teams and resources, leading to improved productivity and efficient workflow. Demonstrated organizational and communication skills, ensuring smooth daily operations and timely completion of tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Maltman Medical Center
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Production Management
Eddie's Body Shop
07.2023 - 03.2024
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
Collision Estimator and Supplementor
Toyota Knoxville
10.2022 - 07.2023
- Increased shop revenue through effective upselling of additional services during the estimation process.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
Supplement Writer
Snapsheet
03.2022 - 09.2022
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
Senior Estimator and Manager
Autobody Advantage of Spring Hill
05.2014 - 03.2022
- Set challenging yet attainable goals to encourage continuous staff development
- Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost production
- Maintained team progress against performance targets by motivating staff and proactively resolving department-level issues
- Adhered to DRP insurance procedures and rates applicable to estimates
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Took photographs and wrote detailed summaries to document damage
- Calculated damage and claim values with CCC One frequently and occasionally used Mitchell Connect as requested
- Assisted customers with setting up rental cars for duration of repairs
- Conducted final quality control check of vehicles prior to customer delivery
- Advised customers of repair plans, discussing payment options to finalize work orders
- Evaluated different repair methodologies to create collision estimates for damages
Flooring Specialist
Home Depot
02.2012 - 04.2014
- Organized store by returning all merchandise to its proper place and restocked displays
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
Junior Collision Repair Estimator
Autobody Advantage of Thompson's Station
05.2014 - 09.2015
- Conducted final quality control check of vehicles prior to customer delivery
- Advised customers of repair plans, discussing payment options to finalize work orders
- Evaluated different repair methodologies to create collision estimates for damages
Senior Collision Repair Estimator
Autobody Advantage of Spring Hill
09.2015 - 01.2022
- Adhered to DRP insurance procedures and rates applicable to estimates
- Used strong communication skills to negotiate final damage estimates and shop repair costs
- Took photographs and wrote detailed summaries to document damage
- Calculated damage and claim values with CCC One frequently and occasionally used Mitchell Connect as requested
- Assisted customers with setting up rental cars for duration of repairs
- Conducted final quality control check of vehicles prior to customer delivery
- Advised customers of repair plans, discussing payment options to finalize work orders
- Evaluated different repair methodologies to create collision estimates for damages
Education
High School Diploma -
Grace Christian Academy
Knoxville, TN05-2011
Skills
- Complex claims experience
- Repair negotiations
- Total loss understanding
- Rental support
- Office administration
- Organizational skills
- Office management
- Customer service
- Inventory control
- Employee supervision
- Conflict management
- Workflow planning
Certification
- Gold Class I-Car Certification
- Autobody Advantage Specialist in Nissan Repairs
Timeline
Office Manager
Maltman Medical Center
03.2024 - Current
Production Management
Eddie's Body Shop
07.2023 - 03.2024
Collision Estimator and Supplementor
Toyota Knoxville
10.2022 - 07.2023
Supplement Writer
Snapsheet
03.2022 - 09.2022
Senior Collision Repair Estimator
Autobody Advantage of Spring Hill
09.2015 - 01.2022
Senior Estimator and Manager
Autobody Advantage of Spring Hill
05.2014 - 03.2022
Junior Collision Repair Estimator
Autobody Advantage of Thompson's Station
05.2014 - 09.2015
Flooring Specialist
Home Depot
02.2012 - 04.2014
- Gold Class I-Car Certification
- Autobody Advantage Specialist in Nissan Repairs
High School Diploma -
Grace Christian Academy
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