Jon Halleaux
Ridgefield,WA
Summary
Results-driven professional with over 20 years of experience in strategic planning, business development, and cross-functional leadership. Proven track record of driving market share growth, enhancing customer satisfaction, and delivering measurable results. Skilled in resolving complex issues, building strong relationships, and implementing transformational initiatives. Adept at balancing strategic vision with tactical execution to achieve business objectives.
Overview
31
31
years of professional experience
Work History
North American Commercial Engagement Manager
HP Inc
01.2020 - Current
- Managed Team of 20+ employees responsible for Account Management, Financial Claims, and Deal Registration.
- Successfully managed migration of financial claims from legacy platform Orion to Incentives Viewer
- Led a team of 7 Account Managers, enabling the efficient flow of over $4.6 billion in Partner Rebates through financial claims rebates management
- Managed the NA Deal Registration team, resulting in the systemic capture of $300 million in new business
- Oversaw a team of 10 AOMs calling on HP's largest distribution and reseller partners
- Implemented transformational activities, including EDI and API integration for pricing, order capture, tracking, invoicing, and claims management to strengthen partner satisfaction
GERP End to End Direct Support Manager, LTO
Hp Inc
09.2018 - 01.2020
- Successfully migrated all NA direct customers from legacy Vista platform to new S4 Hana without disrupting business operations
- Documented user stories to ensure the new platform delivered required capabilities for NA direct business
- Validated system capabilities aligned with business needs and implemented new capabilities when required through Agile methodologies
- Evaluated and developed processes that facilitated successful onboarding of NA direct customers to the new platform and tools.
Account Operations Manager
HP Inc
09.2017 - 09.2018
- Managed all account operational aspects for HP's largest Tier 1 Global accounts
- Served as the single point of accountability for all account escalations regarding pricing, fulfillment, delivery, and e-invoicing
- Improved frictionless order capture by 60% year over year through successful integration of B2B relationships with customers
- Increased product catalog attach rate by 35% across the product portfolio year over year.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Account Operations Manager
Hewlett Packard Enterprise
10.2002 - 09.2017
- Hyperscale / Tier 1 Service Provider, Managed the operational business relationship of large Hyperscale accounts with global reach
- Provided operational perspectives as a key member of the account team
- Planned and led business analyses, providing recommendations to sales teams and business units
- Collaborated with other functions to resolve high-complexity operational issues, supporting customer/partner requirements
- Represented customer/partner needs and provided business requirements to high-complexity projects, conducting post-project evaluations
- Prepared and ran operational performance reviews with customers/partners, driving improvement plans
- Consulted and advised on high-complexity operational matters to internal clients up to the Director level
- Proactively communicated operational process changes to customers/partners and internal clients, driving successful implementation.
Inside Sales Manager
Vanstar / Inacaom / Compaq / HP
01.1992 - 01.2002
- Accountable for computer hardware, software, and service sales to Fortune 100 customers
- Managed opportunity and forecast management, coordinating with field sales and technical resources to develop tailored offerings
- Mentored and developed employees, overseeing resource planning, reporting, territories, incentives, and communications for the assigned
Education
Some College (No Degree) - Business Administration And Management
Chemeketa Community College
Salem, ORSkills
- Detail-Oriented
- Verbal and Written Communication
- Strategic Planning and Alignment
- Time Management
- Complex Problem Solving
- Relationship Building
- Risk Mitigation
- Agile Principles
- Stakeholder Relations
- Implementation Management
- Complaint Resolution
- Root Cause Analysis
- Business Objective Analysis
- Decision Making
- Customer Retention Strategies
- Project Management
Timeline
North American Commercial Engagement Manager
HP Inc
01.2020 - Current
GERP End to End Direct Support Manager, LTO
Hp Inc
09.2018 - 01.2020
Account Operations Manager
HP Inc
09.2017 - 09.2018
Account Operations Manager
Hewlett Packard Enterprise
10.2002 - 09.2017
Inside Sales Manager
Vanstar / Inacaom / Compaq / HP
01.1992 - 01.2002
Some College (No Degree) - Business Administration And Management
Chemeketa Community College