Jon Holts
Pleasantville ,NJ
Overview
19
19
years of professional experience
Work History
Housekeeping Supervisor
The Hook
07.2023 - Current
- Addressed customer concerns promptly, demonstrating commitment to exceptional service delivery in all aspects of environmental services management.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement and professional development opportunities.
- Conducted regular inspections of facilities to ensure compliance with regulatory standards and maintain cleanliness levels.
- Improved EVS department efficiency by implementing new cleaning procedures and scheduling systems.
- Ensured proper maintenance of equipment by coordinating regular inspections, repairs, or replacements as needed for uninterrupted operation schedules.
- Assisted in budget preparation and monitoring to maintain cost-effective operations within the EVS department.
- Participated in regular staff meetings to provide updates on EVS department progress, challenges, and successes while fostering a culture of open communication and collaboration.
Maintenance Technician
Shore Medical Center
07.2021 - 03.2025
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Assembly Line Worker
Barrett Outdoor Living
05.2019 - 04.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Assembled components with minimal supervision, exceeding expected project milestones.
Bellmen
Borgata Casino and Spa
05.2013 - 05.2020
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Participated in ongoing training sessions to stay current on industry best practices and hotel policies, further enhancing guest experiences during their stay.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
Ticket Sales Supervisor
Greyhound: Bus Station
05.2017 - 03.2020
- Increased repeat business by building rapport with customers through exceptional service experiences.
- Developed targeted upselling strategies to maximize profit margins on each sale without sacrificing customer experience.
- Identified and targeted opportunities for service improvements, eliminating operational gaps and minimizing wait times.
- Monitored inventory levels to ensure availability of tickets for all scheduled events.
- Optimized staffing schedules based on anticipated demand patterns, reducing labor costs without compromising service quality.
- Coordinated with event organizers to obtain accurate event details and relay necessary information to potential attendees effectively.
Parking Cashier
Tropicana Casino And Resort
05.2006 - 08.2013
- Promoted positive customer relations, addressing questions or concerns with professionalism and courtesy.
- Enhanced compliance with company policies and local regulations by staying up-to-date on industry best practices, guidelines, and requirements related to parking operations.
- Participated in ongoing training opportunities to enhance job-related skills and knowledge, demonstrating commitment to personal growth and professional development.
- Expedited vehicle flow at entrance and exit points by efficiently processing transactions using electronic devices such as handheld scanners and point-of-sale systems.
- Improved customer satisfaction by providing efficient and accurate cashier services in a busy parking facility.
- Strengthened teamwork among staff members by actively participating in training sessions, meetings, and collaborative projects.
- Processed credit card and cash payments for parking charges and provided customers with accurate detailed receipts.
Timeline
Housekeeping Supervisor
The Hook
07.2023 - Current
Maintenance Technician
Shore Medical Center
07.2021 - 03.2025
Assembly Line Worker
Barrett Outdoor Living
05.2019 - 04.2022
Ticket Sales Supervisor
Greyhound: Bus Station
05.2017 - 03.2020
Bellmen
Borgata Casino and Spa
05.2013 - 05.2020
Parking Cashier
Tropicana Casino And Resort
05.2006 - 08.2013
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