Jon Horner

Owner

Design Group Services, LLC

Katy, TX

05.2007 - Current

Managed daily operations of business, including hiring and training staff.
Researched potential partners in order to expand services offered.
Forecasted customer demand to set prices or credit terms for goods or services.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Analyzed industry trends to develop competitive strategies.
Created effective business plans to focus strategic decisions on long-term objectives.
Implemented quality assurance processes to ensure product excellence.
Analyzed client business needs and assisted in determining appropriate resources and strategies.
Conferred with customers to understand needs and finalize purchase orders.
Kept up-to-date on regulatory changes affecting business operations.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Prepared staff work schedules and assigned team members to specific duties.
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Reviewed legal documents related to business operations.
Developed strategic plans to increase profitability and efficiency.
Mitigated business risks by working closely with staff members and assessing performance.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Led startup and creation of operational procedures and workflow planning.
Interviewed, trained and supervised employees.
Maintained relationships with existing clients by providing superior customer service.