Summary
Overview
Work History
Education
Skills
Timeline
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Jon Hutchins

Baxter,TN

Summary

Dynamic professional with a proven track record at Circle K, excelling in team development and conflict resolution. Skilled in concrete work and customer relations, I enhance operational efficiency and foster strong client relationships. Committed to delivering exceptional service and training, I prioritize team success and continuous improvement in fast-paced environments.

Overview

18
18
years of professional experience

Work History

CSR

Circle K
03.2024 - Current
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Performed all duties and tasks on night shift which uncludes the up keep of the cleanliness of the store and upholding Circle K standards and expectations.

Concrete Laborer Foreman

S.E Dirt Works
01.2016 - 01.2024
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Demolished and repaired old concrete surfaces.
  • Set wood and other forming materials to prepare for concrete pours.
  • Maintained clean, safe worksite for team safety and to help keep projects on-track.
  • Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
  • Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
  • Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
  • Assisted with installation of steel and anchor bolts to reinforce concrete.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
  • Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
  • Trained new laborers in crew processes and safety behaviors.
  • Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.

Concrete Laborer

G.C.U.C Construction
03.2015 - 01.2016
  • Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
  • Routinely lifted and moved items weighing up to [Number] pounds.
  • Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
  • Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
  • Executed detailed decorative concrete work, contributing to client satisfaction and project uniqueness.
  • Facilitated smoother project inspections by maintaining clear and accurate work records.
  • Streamlined task completion by maintaining and preparing all construction equipment.
  • Supported project success with setup and removal of scaffolding and temporary structures.
  • Coordinated with construction teams to facilitate seamless concrete pouring, optimizing workflow.

Manager

Taco Bell
04.2012 - 02.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Store Trainer

McDonald's Restaurant
01.2008 - 03.2012
  • Streamlined onboarding process for new hires, reducing time spent on initial orientation and ensuring a smoother transition into their roles.
  • Provided critical support to management during periods of high turnover, quickly adapting training programs to accommodate increased hiring needs without sacrificing quality or effectiveness.
  • Developed ongoing coaching strategies to support continuous professional development among team members beyond initial training programs.
  • Increased overall store performance through targeted cross-training initiatives designed to expand individual capabilities across multiple departments or roles.
  • Collaborated with management to identify skill gaps within the team, devising tailored workshops to address areas of weakness.
  • Improved store efficiency by developing and implementing comprehensive training programs for new employees.
  • Optimized employee retention rates by establishing a supportive learning environment that encouraged growth, development, and achievement of personal goals.

Education

High School Diploma -

Community High School
Nashville, TN

Skills

  • Hard Working
  • Always prompt with being on time
  • Knowledgeable with hand tools, power tools and heavy equipment
  • Carpentry/Concrete ie: Side walks, Pads, Pools, Walls and also roofing
  • Customer focus
  • Critical thinking
  • Conflict resolution
  • Customer relations
  • Problem resolution
  • Building rapport
  • Team development
  • Follow-up skills
  • Prioritization
  • Store maintenance
  • Staff education and training
  • Escalation management

Timeline

CSR

Circle K
03.2024 - Current

Concrete Laborer Foreman

S.E Dirt Works
01.2016 - 01.2024

Concrete Laborer

G.C.U.C Construction
03.2015 - 01.2016

Manager

Taco Bell
04.2012 - 02.2015

Store Trainer

McDonald's Restaurant
01.2008 - 03.2012

High School Diploma -

Community High School

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Jon Hutchins