Jon Johansen
Lenexa,KS
Summary
Achieved high levels of customer satisfaction through proactive account management. Enhanced operational efficiency by streamlining data verification processes. Developed strong relationships with clients to drive sales growth and retention.
Overview
34
34
years of professional experience
Work History
Pro account specialist associate
The Home Depot Inc
11.2019 - 10.2025
- Managed customer accounts and ensured accurate information entry.
- Provided product knowledge and support to enhance customer service experience.
- Coordinated communication between departments to resolve customer inquiries.
- Maintained up-to-date records of customer interactions and transactions.
- Facilitated problem resolution processes for escalated customer issues.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Established accounts for new customers and updated existing accounts with current demographic and order information.
Staffing Coordinator/Specialist
Lon Lane's Inspired Occasions
10.2013 - 07.2018
- Coordinated staffing schedules for events and ensured adequate coverage.
- Collaborated with team leads to identify staffing needs and requirements.
- Managed candidate applications and conducted initial screening interviews.
- Organized training sessions for new hires on company policies and procedures.
- Assisted in creating job descriptions tailored to specific event roles.
- Implemented efficient onboarding processes for temporary staff at events.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
Owner/Operator
Metro Mailbox
10.1991 - 10.2011
- Managed daily operations of mailbox services and customer correspondence.
- Oversaw staff scheduling and training for optimal service delivery.
- Maintained inventory of mailing supplies and equipment for efficient operations.
- Handled customer inquiries and resolved issues promptly and effectively.
- Ensured compliance with postal regulations and service standards.
- Developed marketing strategies to attract new customers and retain existing ones.
Education
No Degree - Communications
University of Kansas
Lawrence, KSGarde De Mangre - Pastry
Dallas Culinary Institute
Dallas, TX11.1989
Skills
- Achieved high customer satisfaction through strategic account management initiatives Enhanced customer service quality by implementing industry best practices Improved data entry accuracy, resulting in reliable information systems Resolved conflicts promptly, which maintained strong client relationships Strengthened customer relationships, leading to increased loyalty Coordinated staff efforts, resulting in improved team collaboration Streamlined recruitment processes, attracting top-tier talent Delivered effective event staffing solutions, ensuring operational efficiency Drove problem-solving initiatives that enhanced overall service delivery Maximized time management strategies, yielding improved project outcomes
Timeline
Pro account specialist associate
The Home Depot Inc
11.2019 - 10.2025
Staffing Coordinator/Specialist
Lon Lane's Inspired Occasions
10.2013 - 07.2018
Owner/Operator
Metro Mailbox
10.1991 - 10.2011
No Degree - Communications
University of Kansas
Garde De Mangre - Pastry
Dallas Culinary Institute