Jon Johnston

- Managed a team of Logistics Consultants running a multi-million dollar book of business while continuing to bring on new business and handling day-to-day operational tasks to service existing business.

- Taught and mentored Logistics Consultants on how to navigate high-level conversations and difficult situations.

- Worked collaboratively with customers, shippers, receivers, and carriers to ensure elite communication and customer service, execute seamless and timely pick ups and deliveries, and provide updates and assistance to all parties.

- Developed customized logistics solutions for clients, addressing unique challenges and requirements specific to their industries.

- Managed a team of salespeople at the largest Hub store in the Knoxville market, consistently exceeding monthly/yearly targets for retail sales and providing customers with excellent customer service and automotive advice.

- Managed inventory levels, warehouse organization, employee scheduling, P&L, and day-to-day operations with assistance and guidance of the General Manager, in preparation for an open General Manager position.

- Coordinated with Commercial Account Manager and Commercial Sales Team to bring on and maintain the business of local automotive repair shops, consistently finishing as a top store for commerical parts sales.

- Liaised between disgruntled customers and store sales representatives, Sales Support management, and district/regional management to solve complex issues and ensure customer satisfaction and retention.

- Worked collaboratively with the rest of the Sales Support team to manage a constant influx of support tickets, ensuring even distribution of workload and timely completion of support tickets.

- Fielded inbound calls to discuss customer service issues with both customers and store sales representatives in order to find creative solutions to complex problems.