Jon Jones
Hilliard,OH
Summary
Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Specialist IT Operations End User Support
Nationwide Insurance
Columbus, OH
03.2014 - Current
- Project Lead for Columbus Tech Lounge focusing on setup, training and writing the processes for PCT’s
- Collaborated with CRE on changes to enhance our Tech Lounge storefront.
- Co-Lead the initiative to in-source Home Office support by interviewing the candidates and on-boarding the new associates
- Created and implemented a PCT New Hire checklist that results in quicker access to all IDs and systems during their first week
- Lead the development of the team by creating an internal ticket review process that identifies team strengths and opportunities for improvement
- Manage incidents and workloads within SLA.
- Mentor for New Hires and Interns.
Specialist IT Operations
Nationwide Insurance
Westerville, OH
07.2013 - 02.2014
- On-site software and hardware support for sites located in the Westerville, OH area
- Lead the early stage of development with the Windows 7 roll-out process
- Accountable for network upgrades and first line of contact for Tier 3 teams
- Manage incidents and workloads within SLA.
Sr. Analyst
Nationwide Insurance
Dublin, OH
08.2005 - 06.2013
- Provide on-site software and hardware support to a variety of customers at the Dublin campuses and Grove City Collaboration with Tier 2 and 3 teams to help identify and troubleshoot problems in the environment and reduce downtime
- Responsible for Business Recovery testing, building moves, and PC deployments
- Proactively maintain and manage system currency, disaster recovery, data backup and recovery, inventory/configuration utilities, and products related to operating systems
- Provides on-site support as needed during CAT-related events (i.e., catastrophes), facilities coordination, equipment logistics and configuration, software configuration, and network support and other duties as assigned by the CAT leadership team.
Help Desk
Nationwide Insurance
Dublin, OH
07.2000 - 08.2005
- Provide support for hardware, software issues and connectivity problems via the phone
- Analyze and research user problems such as password changes, upgrades to their computers and supporting their in house software programs
- Install upgrades and fixes through the network.
Education
B.S: Business Administration Computer Information Systems -
West Liberty State College
Liberty, WVSkills
- Team building
- Process Improvement
- Teamwork and Collaboration
- Management collaboration
Certification
- Comptia A+
- Windows 7 (685), MCITP
- Windows 7 (680), MCTP
- Lenovo and Toshiba HW certifications
Timeline
Specialist IT Operations End User Support
Nationwide Insurance
03.2014 - Current
Specialist IT Operations
Nationwide Insurance
07.2013 - 02.2014
Sr. Analyst
Nationwide Insurance
08.2005 - 06.2013
Help Desk
Nationwide Insurance
07.2000 - 08.2005
B.S: Business Administration Computer Information Systems -
West Liberty State College