JON KENNETH LUNA
Memphis,Tennessee
Summary
An accomplished and results-driven business development manager with extensive experience in sales, account management, recruiting, product demonstration, lead generation, customer service, office relations, and strategic planning. Proficient in recruiting and nurturing client relationships, delivering comprehensive product knowledge to potential clients, and providing unwavering client support throughout contracting and implementation phases. Leverages exemplary leadership, organizational, and communication skills to foster success, drive sales, and maximize all business objectives while perpetually redefining expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Manager II, Business Development
WALMART HEALTH VIRTUAL CARE
03.2022 - 10.2023
- Recruited and cultivated new accounts and clients
- Contracted $250,000 in sales within ten months; projected to contract $2M in sales at year end
- Provided prospective clients with in-depth knowledge of products and services
- Attended trade shows to drive growth and development of products and services in new and current markets
- Provided continual support to clients during contracting, IT, and 'going live' process
- Covered seven-state territory, generating multiple leads and several contracts.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased customer satisfaction with timely project deliveries and seamless communication.
Agent
WASHINGTON NATIONAL INSURANCE PMA
01.2020 - 03.2022
- Recruited and cultivated new accounts and clients
- Provided excellent customer service through knowledge of products and services
- Contracted an average of $17,000 monthly in premiums
- Enrolled clients and companies for health life, short-term disability, and several other products.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
Office Manager
DR. KUTAS FAMILY DENTISTRY
01.2019 - 01.2020
- Continued to improve office / patient relations by addressing questions and concerning issues on daily basis
- Assisted Dr. Kutas in growing practice through positive interaction with patients, sales representatives, and insurance staff
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Oversaw office staff, personnel files, vacation, and time off requests
- Held responsibility for daily posting of collection and production revenue
- Managed daily collections, both with insurance companies and patients.
Accounts Manager
GROVE PARK DENTAL GROUP
01.2017 - 01.2019
- Held responsibility for daily posting of collection and production revenue
- Managed daily collections, both with insurance companies and patients
- Continued to improve office / patient relations by addressing questions and concerning issues on daily basis.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Strengthened relationships with key clients, leading to increased repeat business.
General Manager
CENTRAL BBQ
01.2011 - 01.2017
- Managed daily operations of original Central BBQ location, generating $4.3M in annual revenue
- Drove revenue growth of 8-11%
- Managed team of 50 employees to include hiring and training on customer service and store procedures
- Provided managerial training for all other satellite locations
- Continued to increase sales while maintaining labor costs close to 18%
- Remained committed to quality of food and atmosphere, which garnered mention of Central BBQ in USA Today, New York Times, and various Food Network shows.
Athletic Director / Boys Varsity Soccer Coach / Varsity Girls Basketball Coach / PE Teacher
KEYSTONE SCHOOL
01.2008 - 01.2011
- Took athletic department from unranked to 10th, 8th, and 6th respectively in three consecutive years
- Member of the school's administrative council and District President for TAPPS
- Hired and assigned coaching staff of 16, managed department budgets, and coordinated travel and game schedules
- Taught middle school and elementary PE and coached boys' varsity soccer, girls' varsity basketball, and middle school track
- During tenure, helped varsity soccer make the play-offs every year and finished 2nd in state in 2008
- The boy's and girl's tennis programs went to the state tournament three years straight
- The boy's golf team finished 3rd in state and had the 1st overall individual player
- The girl's golf team finished 1st in state and also had the 1st overall individual player.
- Enhanced athletic programs by developing strategic plans and implementing effective policies.
- Raised team performance levels by providing ongoing coaching, training, and motivation to athletes.
Education
Bachelor of Arts - English
CHRISTIAN BROTHERS COLLEGE
Skills
- Resource Allocation
- Partnership Development
- Strategic Planning
- Troubleshooting and problem resolution
- Customer Service
- Fiscal Management
- Business Development
Websites
Certification
Health and Life 0901, 2025-09-30
Timeline
Senior Manager II, Business Development
WALMART HEALTH VIRTUAL CARE
03.2022 - 10.2023
Agent
WASHINGTON NATIONAL INSURANCE PMA
01.2020 - 03.2022
Office Manager
DR. KUTAS FAMILY DENTISTRY
01.2019 - 01.2020
Accounts Manager
GROVE PARK DENTAL GROUP
01.2017 - 01.2019
General Manager
CENTRAL BBQ
01.2011 - 01.2017
Athletic Director / Boys Varsity Soccer Coach / Varsity Girls Basketball Coach / PE Teacher
KEYSTONE SCHOOL
01.2008 - 01.2011
Bachelor of Arts - English
CHRISTIAN BROTHERS COLLEGE
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