Jon Kincaid
Downs,IL
Summary
A seasoned Site Manager with a proven track record at Allied Universal Security, bringing over 10 years of leadership experience. Recognized for success in staff leadership, instincts, enhancing site safety, and boosting employee morale. Proficient in MS Office and other job specific tools (e.g. ICIMS and Hirevue). Known for prioritizing strategy planning, effective problem solving, and maintaining high standards of professionalism. Has four and a half years of experience as a Site Manager, with an additional six years as a shift supervisor. Currently manages 50+ Security Professionals, including 8 shift supervisors. Assists and often manages an additional 10+ shift supervisors and their respective teams. Possesses the skills and experience to effectively manage operations in a fast paced and demanding environment. Experienced in creating and adopting fresh training ideas to meet the evolving needs of the client. Possesses additional training in First Aid / CPR and is a certified instructor.
Overview
12
12
years of professional experience
Work History
Site Manager
Allied Universal Security Services
09.2013 - Current
- Interviewed, hired, and trained new employees..
- Inspected cleanliness of common areas and offices.
- Monitored, coached, and supervised team of over 100 employees.
- Oversaw employee attendance records
- Resolved issues between employees and customers using deescalation and verbal judo techniques.
- Oversaw managed site's daily office operations and equipment maintenance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Shiloh High School
Hume, IL05-2006
Skills
- Site management
- Leadership development
- Operations management
- OSHA / First Aid & CPR
- Inventory management
- Site safety
- Strategic planning
- Skilled in tools such as MS Office, ICIMS, and Hirevue
- Customer service
- Verbal and written communication
- Shift scheduling
- Emergency response
- Multitasking and organization
- Flexibility and adaptability
- Conflict resolution
- Problem-solving
- Process improvement
Timeline
Site Manager
Allied Universal Security Services
09.2013 - Current
High School Diploma -
Shiloh High School
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