Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Jon Kitchen

Saint Charles,MO

Summary

Hardworking and highly motivated with 15 years of management experience in sales, customer service, and retail. Possess exceptional work ethic and drive to succeed at any and all task. Thrives in fast-paced environments, deadline-driven environments to manage goals and team development. Solid history balancing team performance, customer service targets and business objectives. Experience stepping into roles and quickly making positive changes to drive company success. Personable and dedicated, hard working and a quick study, diligent and committed.

Overview

12
12
years of professional experience
1
1
Certification

Work History

CLUB Corporate Trainer

Bass Pro Shops
Saint Charles, MO
09.2020 - Current
  • Developed and implemented training programs to improve employee performance.
  • Conducted needs assessments to identify skill gaps in the workforce.
  • Designed and delivered presentations, workshops, and webinars on various topics relevant to corporate training.
  • Provided individual coaching sessions for employees who needed additional support with their job duties.
  • Monitored employee progress during training sessions to ensure understanding of material presented.
  • Built relationships with vendors in order to acquire necessary materials or services for trainings.
  • Provided post-training follow-up support such as answering questions or providing additional resources.
  • Participated in professional development seminars or conferences relating to corporate training techniques.
  • Implemented effective onboarding processes for new hires into the organization.
  • Established clear expectations for employees prior to beginning any new program or process.
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Developed strategies for increasing sales and improving customer service.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.

Sales Operations Manager

Duluth Trading
Saint Charles, MO
10.2017 - 09.2020
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Managed daily operations of the store, including opening and closing procedures.
  • Developed strategies for increasing sales and improving customer service.
  • Implemented new policies and procedures to improve efficiency.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Created weekly schedules for store employees according to labor laws and budget constraints.

Customer Service Manager

Weekends Only
Des Peres, MO
03.2016 - 10.2017
  • Developed and implemented strategies for providing excellent customer service experience.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.

Store Manager

Western Oil Petro Mart
Saint Charles, MO
05.2012 - 02.2016
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Recruited, trained and supervised new employees.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed relationships with suppliers to negotiate better prices.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Education

Bachelor of Science - Accounting And Business Management

Kaplan University
Davenport, IA
01.2009

High School Diploma -

Francis Howell Central High School
Saint Charles, MO
05.2007

Skills

  • Data Tracking
  • Performance Monitoring
  • New Employee Training
  • Team Development Strategies
  • Special Events Planning
  • Vendor Sourcing
  • Meeting Planning
  • Event Planning
  • Business Growth
  • Expense Tracking
  • Workflow Management
  • Operations Oversight
  • Client Meetings
  • Sales Development
  • Account Management
  • Performance Management
  • Staff Management

Affiliations

Peres
  • Party planning for small and large cooperate events
  • On-site and off-site event planning, most notable event being Nascar
  • Traveled for company, training and supporting new staff and managers
  • Hosted managers for training events

Accomplishments

  • received years have received awards for year after year increases on all store performance metrics, one of which was top store for year over year results

Certification

  • CPR

Timeline

CLUB Corporate Trainer

Bass Pro Shops
09.2020 - Current

Sales Operations Manager

Duluth Trading
10.2017 - 09.2020

Customer Service Manager

Weekends Only
03.2016 - 10.2017

Store Manager

Western Oil Petro Mart
05.2012 - 02.2016

Bachelor of Science - Accounting And Business Management

Kaplan University

High School Diploma -

Francis Howell Central High School

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