JON E. KOLB

IT Manager – Help/Service Desk Manager– Systems/Application Manager Communication – Leadership – Problem-Solving DYNAMIC MANAGER WITH 25-year+ exceptional track record, strong written and verbal communication skills, Digital User Experience, Change Management, and superior technical knowledge. A hands-on leader that mentors and leads the team to success and thinks and acts efficiently. Proactive, constant learner thrives in collaborative cross-functional environments. Able to manage multiple projects simultaneously, extremely professional, and customer service oriented. Passionate about process improvements. Resolves problems and implements solutions. Remote work ready, willing to relocate and travel. KEY COMPETENCIES & SKILLS Telecom 22 years: LTE & 5G Network experience, OSS & BSS solutions in complex multi-vendor networks, Customized solutions and System integration, Hands on Experience in Nokia & Ericsson OS EMS. NMS platforms (Nokia NetAct, Traffica, NOM & CEM), Ericsson OSS-RC, ENM, ServiceOn. Network migrations. New customized OSSs support full market migrations from Sprint to T-Mobile OSS environment Ericsson ENM introduction, roll-out, installation, and migration, providing training to Tier2 teams on new technologies & troubleshooting sessions. IoT Computers and Information Technology 25 years: Unix Administration. RedHat Enterprise Linux 5/6/7. OpenStack, VMware, Switches and routers, routing protocols (IS-IS, BGP, OSPF), HP C7000 chassis and blade servers, Private cloud & Multi-Cloud AWS, GCP & MS Azure, DevOps tools Kubernetes, & Ansible. Enterprise Tools & NBIs: ServiceNow Inventory Management, SON tools, Network Data warehouse & more. On-Call support for Multiple systems and different vendors. Handle technical escalations and high-priority tickets and emergency response RCA, Problem records management Tier 3 Advanced technical services. Troubleshooting Across different network domains, handling impairments, total outages market critical activities like rebalancing and migrations day to day maintenance Outage prevention, impact analysis, and fix implementations Project management for Deployments and System upgrades. Vulnerabilities with vendors and work on planning and implementing remediations. Reliable business professional with experience in project management, process improvement, and analysis. Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. Seasoned System Administrator with over 25-year background in Information Technology. Career achievements in large-scale software deployments, network buildout, and data security. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation. Veteran with 12 years of leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software, and networking updates. Trains and oversees a dedicated tech team to provide maintenance, troubleshooting, and IT support. Drafts organizational policy to define standards for technology oversight and use. Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 12 years of experience. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation.

• Cybersecurity 5 years:
• Threat Analysis, Vulnerability management,
• Intrusion Detection & Prevention, Incident Management,
• NIST Cybersecurity Framework & CMMC
• SPOC for major security projects (Strong Roots, Telecom-ICAM & Crown Jewel & CNUM)
• Security standards
• System and network security
• Hardware/software security
• Project Management 5 years:
• Delivery and upgrade projects,
• Experienced in managing stakeholders, communications, risk management, and Time Management
• SDLC& Agile methodology and Scrum process
• Hardware/ Software Project Management
• Presentations
• It Roadmaps
• Cross-functional
• Management 13+ years:
• Military and Civilian
• Oversee up to 20 team members
• Planning
• Organization
• Communication
• Team Leadership
• Critical Thinking
• Process Improvements
• Time Management
• Collaboration
• Training
• Cross-functional

• Toastmasters

Dear Hiring Manager,

As a military veteran with over 25 years of technology experience, and 12+ years of leading teams, I am excited to express my interest in the IT Team Manager position at your organization. With my extensive background in information technology, digital user experience, and change management, I am confident in my ability to drive innovation and deliver results.

Throughout my career, I have been recognized for my customer-focused approach to IT, providing technical support for network design activities, SAS and Software Development Life Cycle, application/system administration, user and network support, and service delivery. I have also been commended for my ability to work diligently through issues and provide on-the-spot assistance to update stakeholders, as well as my skills in engaging with stakeholders to design and implement enterprise applications that achieve business objectives.

Drawing on my leadership experiences from the United States Army and the telecommunications industry, I have successfully applied best practices to guide technology professionals and abstract application development from underlying hosting platforms and infrastructure. I am well-versed in scalable and resilient architecture patterns and design, constantly pushing for changes that improve reliability, velocity, and user experience.

Some of the key strengths and qualifications I can bring to your organization include:

Comprehensive understanding of processes and procedures, with excellent analytical and consulting skills to convert business needs into actionable roadmaps for strategic planning and decision-making.
Powerful leadership, management, and persuasion skills, capable of leading world-class engineers in agile development environments with object-oriented systems.
Inventiveness and resourcefulness in organizing and propelling innovation initiatives to modernize systems, automate processes, optimize efficiencies, lower costs, and expand portfolio offerings.
High degree of technical specialty and subject matter expertise, sought after by team members for valuable input on systems, procedures, and organizational operations.
I am particularly proud of my achievements in realizing significant cost savings through strategic planning and system rebuilds, architecting and deploying new application and hardware systems, and receiving accolades and commendations from senior management throughout my career.

In my most recent role, I served as Lead for the Cybersecurity Telecom Identity Credentials Access Management (T-ICAM) and Strong Roots cybersecurity initiatives, providing direction and vision for large-scale multi-technology solutions and ensuring overall quality of solutions architecture and implementation. I understand the importance of change management and user adoption in the success of technology projects, and I am well-versed in UX design principles for digital environments.

With my proven track record and success in designing systems applications for large environments, expertise in analyzing and troubleshooting large-scale systems, systematic problem-solving approach, effective communication skills, and ability to partner with senior management on corporate objectives, I am confident in my ability to contribute to your team's success.

I am a good listener and open communicator, a team player with excellent problem-solving skills, and I approach my work with commitment, ownership, and accountability. I am highly adaptable to change and thrive in challenging environments.

I would welcome the opportunity to discuss my qualifications further with you and learn more about your company and its goals. My resume is attached for your review, and I am available at your earliest convenience for an interview. Thank you for considering my application.

Sincerely,
Jon Kolb