Summary
Work History
Education
Skills
Accomplishments
Affiliations
Work Availability
Timeline
Websites
Cover Letter
Overview
Barista
JON E. KOLB

JON E. KOLB

Hellertown,PA

Summary

IT Manager – Help/Service Desk Manager– Systems/Application Manager Communication – Leadership – Problem-Solving DYNAMIC MANAGER WITH 25-year+ exceptional track record, strong written and verbal communication skills, Digital User Experience, Change Management, and superior technical knowledge. A hands-on leader that mentors and leads the team to success and thinks and acts efficiently. Proactive, constant learner thrives in collaborative cross-functional environments. Able to manage multiple projects simultaneously, extremely professional, and customer service oriented. Passionate about process improvements. Resolves problems and implements solutions. Remote work ready, willing to relocate and travel. KEY COMPETENCIES & SKILLS Telecom 22 years: LTE & 5G Network experience, OSS & BSS solutions in complex multi-vendor networks, Customized solutions and System integration, Hands on Experience in Nokia & Ericsson OS EMS. NMS platforms (Nokia NetAct, Traffica, NOM & CEM), Ericsson OSS-RC, ENM, ServiceOn. Network migrations. New customized OSSs support full market migrations from Sprint to T-Mobile OSS environment Ericsson ENM introduction, roll-out, installation, and migration, providing training to Tier2 teams on new technologies & troubleshooting sessions. IoT Computers and Information Technology 25 years: Unix Administration. RedHat Enterprise Linux 5/6/7. OpenStack, VMware, Switches and routers, routing protocols (IS-IS, BGP, OSPF), HP C7000 chassis and blade servers, Private cloud & Multi-Cloud AWS, GCP & MS Azure, DevOps tools Kubernetes, & Ansible. Enterprise Tools & NBIs: ServiceNow Inventory Management, SON tools, Network Data warehouse & more. On-Call support for Multiple systems and different vendors. Handle technical escalations and high-priority tickets and emergency response RCA, Problem records management Tier 3 Advanced technical services. Troubleshooting Across different network domains, handling impairments, total outages market critical activities like rebalancing and migrations day to day maintenance Outage prevention, impact analysis, and fix implementations Project management for Deployments and System upgrades. Vulnerabilities with vendors and work on planning and implementing remediations. Reliable business professional with experience in project management, process improvement, and analysis. Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. Seasoned System Administrator with over 25-year background in Information Technology. Career achievements in large-scale software deployments, network buildout, and data security. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation. Veteran with 12 years of leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software, and networking updates. Trains and oversees a dedicated tech team to provide maintenance, troubleshooting, and IT support. Drafts organizational policy to define standards for technology oversight and use. Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 12 years of experience. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation.

Work History

QA ANALYST III

GLOBAL TECHNICAL TALENT INC
08.2022 - Current
  • Develop nonfunctional testing processes and ensure application changes and new systems are functionally correct
  • Conduct regression testing, maintain quality assurance, and mentor staff in best practices
  • Lead team in ongoing system monitoring, maintenance, and improvements
  • PROBLEM SOLVING, INFRASTRUCTURE, STRATEGIC SERVICES, CROSS-FUNCTIONAL COOPERATION, IT
  • Reduced regression and non-functional scenarios by leading team in selection of relevant automation tools
  • Devised series of applications to evaluate and assess processes and evaluate tools
  • Mentored and trained team, conducted training sessions on technical aspects, and resolved issues
  • Decreased post-production issues and implemented processes enabling early detection and resolution

SENIOR ENGINEER, SYSTEM ARCHITECT

T-MOBILE, SPRINT
05.2020 - 06.2022
  • Started in the role after the acquisition of Sprint to provide architecture direction and vision for large-scale multi-technology solutions, including vendor-supplied and custom-developed application components that support T-Mobile's business goals. Accountable for the overall quality of new and existing solutions architecture and implementation. Articulate technology concepts and solution options to business stakeholders. Provide strategic direction and leadership on projects.
  • Select Achievements:
  • Selected as Team Lead Mastermind program for a team of 12.
  • Champion cybersecurity initiatives for RAN-Automations Team systems by leading strategies to protect data for Cybersecurity Telecom Identity Credentials Access Management (T-ICAM) and Strong Roots.
  • Minimized downtime by seamlessly managing the migration of ENM and nodes from Sprint to T-Mobile platform.
  • Adhered to timelines to meet quality assurance targets
  • Coordinated engineering team for projects in commercial and industrial development
  • Defined engineering problems, collected data, established facts and drew conclusions to solve project issues
  • Conducted tests to determine success of product performance
  • Assessed scope and requirements to assist with project design determinations
  • Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel
  • Determined project specifications by thoroughly studying performance standards, requirements and technical studies
  • Developed and implemented proactive maintenance practices
  • Developed network and system architecture according to business needs
  • Collaborated with clients to determine project specifications and scope
  • Applied hardware engineering and software design theories to develop appropriate interfaces
  • Set up secure databases and networks
  • Provided current best practices and third-party solution alternatives when necessary for functional design documentation

APPLICATION PLATFORM LEAD/APPLICATION ADMINISTRATOR

Ericsson
09.2011 - 04.2020
  • Project management, system administration, and established subject matter expertise for all Ericsson applications including, IoT, RCS, and issue remediation as well as leading projects. I motivated and managed a staff of 2 technology professionals responsible for application management support. Demonstrated ability to initiate continuous process improvements, ensuring optimal customer-facing system, minimized risks, and maximum system stability throughout the corporate merger of Sprint and T-Mobile. Promoted through multiple of roles of increasing responsibility to strategically architected, designed, configured, implemented, and maintained Ericsson platform with applications located in multiple locations. Oversaw 2 System Administrators. Managed technical risk by identifying and advocating for the best possible solution as well as identifying inefficiencies or gaps. Drove design for secure, efficient, and adaptable future state systems. Ensured that network connectivity and customer-initiated problems were addressed. Prepared reports and presented them to management. In addition, I was in charge of creating and implementing Test Plans
  • Customer-focused lead position managed a team of system administrators, responsible for application management as well as upgrade projects and issue resolution. Applications include NetExpert, Ericsson ServiceOn and Ericsson OSS-RC.
  • Platform Lead for Ericsson application, 2011 - 2016
  • • Supervised 2-5 team members responsible for full system support
  • • Project participation including application / system upgrades
  • • Issue resolution
  • • Collaborative, involved team member
  • • Issue resolution
  • Offered system and application support to internal employees
  • Implemented new applications, features and enhancements to existing applications
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution
  • Assisted network group with tasks and troubleshot
  • Delivered training, documentation and end-user support
  • Devised scripts and automation tools to improve system efficiency
  • Developed and documented network policies, procedures and standards
  • Resolved issues and escalated problems with knowledgeable support and quality service
  • Implemented, developed and tested installation and update of file servers, print servers and application servers
  • Maximized system availability through development and testing of contingency plans
  • Identified and resolved network congestion issues and bottlenecks
  • Maintained flexible schedule and responded to after-hours and weekend emergencies
  • Performed network security design and integration duties
  • Diagnosed and resolved hardware and software issues
  • Planned and implemented upgrades to system hardware and software
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications
  • Monitored networks and network devices to resolve technical problems quickly
  • Led server infrastructure development, quality assurance, staging and production systems

APPLICATION ADMINISTRATOR

T-MOBILE
09.2000 - 03.2011
  • Allentown, PA
  • September 2000 to November 2000
  • Technical Support Representative November 2000 to November 2001, and March 2003 to April 2005
  • Wireless Data November 2001 to March 2003
  • Advanced Technical Support Representative April 2005 to present
  • Provided advanced troubleshooting for all technical inquiries resulting from network-related outages
  • Utilize all one-line resources/tools to diagnose customer issues,
  • Resolution and/or Escalation of trouble ticket to be passed onto the OSC.
  • Tracking possible trends and reporting these findings the appropriate area for resolution
  • Provide floor support
  • Delivered training, documentation and end-user support.
  • NMS/CM Operations
  • Provided support for multiple Engineering and fault management Applications.
  • Perform React
  • Offered system and application support to internal employees.
  • Identified and resolved network congestion issues and bottlenecks.
  • Planned and implemented upgrades to system hardware and software.
  • Maximized system availability through development and testing of contingency plans.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Assisted with updating technical support best practices for use by team.
  • Researched product and issue resolution tactics to address customer concerns.
  • Configured hardware and granted system permissions to new employees.
  • Offered assistance in implementing and developing training programs.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

CIVILIAN, FOOD SERVICE WORKER LEADER

H/WG
01.1992 - 01.1996
  • Supervised a shift of 4 to 20 people
  • Tracked employee vacation, sick and personal time
  • Audited timesheets
  • Maintained employee privacy and protected payroll operations by keeping all information confidential
  • Generated reports to track employee time and attendance
  • Responded to employee questions and requests for information in timely and knowledgeable fashion
  • Maintained employee confidence and protected payroll operations by keeping information confidential
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
  • Managed and updated employee benefits information
  • Developed and implemented payroll procedures to streamline workflow

E4 FOOD SERVICE SPECIALIST

01.1988 - 01.1991
  • 94B10, Food Service Specialist
  • Supervised a shift of 4 to 20 people
  • Handled daily cash intake and Ensured inventory and supplies were ordered for the following week
  • Planned, prepped, Cooked, and served meals for up to 2000 people
  • Adaptable and proficient in learning new concepts quickly and efficiently
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Gained extensive knowledge in data entry, analysis and reporting
  • Monitored and maintained precise food service schedules and distributed to various serving sites on time and ready-to-eat
  • Prepared meals according to food safety and sanitation guidelines, consistent with management and fiscal limits
  • Developed scope of nutrition-related contracts and worked closely with various food product vendors
  • Oversaw purchasing of food and related products and commodities and managed budgets and inventories without overruns or shortages
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Greeted customers at counter to fulfill requests and answer questions
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
  • Set up and broke down food service lines quickly to maintain service flow
  • Developed and maintained positive relationships with customers to enhance service
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
  • Prepared and served various food and drink items to customer specifications in fast-paced environments

Education

BBA - TECHNOLOGY MANAGEMENT

American InterContinental University
Chandler, AZ
06.2022

No Degree - Bachelor Computer Science

Kaplan University
Davenport, IA
2010

ASSOCIATE DEGREE - PERSONAL COMPUTERS AND NETWORKS

ALLENTOWN BUSINESS SCHOOL
Allentown, PA
12.2004

DIPLOMA - LAN TECHNOLOGY

ST PAUL TECHNICAL COLLEGE
Saint Paul, MN
07.1998

Skills

  • Troubleshooting And Diagnosing
  • Network Design
  • Help Desk Support
  • Software Performance
  • Hardware/Software Support
  • System Configuration
  • Customer Support
  • Microsoft (Server, Power Bi, Office, OS)
  • Windows
  • IoT
  • Unix/Red Hat
  • Sas
  • Presentations
  • Application Management
  • Hardware/Software Installation
  • Hardware/Application Lifecycles
  • Hardware /Application Management
  • Migrations
  • Team Support
  • Disaster Recovery Planning
  • LAN and WAN Control
  • DNS Lookup
  • Customer Needs Assessment
  • Vendor Relations
  • Vendor Collaboration
  • Training and Development
  • Interpersonal Communication
  • Critical Thinking
  • Product development
  • Documentation and reporting
  • Risk mitigation planning

Accomplishments

  • Cybersecurity 5 years:
  • Threat Analysis, Vulnerability management,
  • Intrusion Detection & Prevention, Incident Management,
  • NIST Cybersecurity Framework & CMMC
  • SPOC for major security projects (Strong Roots, Telecom-ICAM & Crown Jewel & CNUM)
  • Security standards
  • System and network security
  • Hardware/software security
  • Project Management 5 years:
  • Delivery and upgrade projects,
  • Experienced in managing stakeholders, communications, risk management, and Time Management
  • SDLC& Agile methodology and Scrum process
  • Hardware/ Software Project Management
  • Presentations
  • It Roadmaps
  • Cross-functional
  • Management 13+ years:
  • Military and Civilian
  • Oversee up to 20 team members
  • Planning
  • Organization
  • Communication
  • Team Leadership
  • Critical Thinking
  • Process Improvements
  • Time Management
  • Collaboration
  • Training
  • Cross-functional

Affiliations

  • Toastmasters

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

QA ANALYST III

GLOBAL TECHNICAL TALENT INC
08.2022 - Current

SENIOR ENGINEER, SYSTEM ARCHITECT

T-MOBILE, SPRINT
05.2020 - 06.2022

APPLICATION PLATFORM LEAD/APPLICATION ADMINISTRATOR

Ericsson
09.2011 - 04.2020

APPLICATION ADMINISTRATOR

T-MOBILE
09.2000 - 03.2011

CIVILIAN, FOOD SERVICE WORKER LEADER

H/WG
01.1992 - 01.1996

E4 FOOD SERVICE SPECIALIST

01.1988 - 01.1991

BBA - TECHNOLOGY MANAGEMENT

American InterContinental University

No Degree - Bachelor Computer Science

Kaplan University

ASSOCIATE DEGREE - PERSONAL COMPUTERS AND NETWORKS

ALLENTOWN BUSINESS SCHOOL

DIPLOMA - LAN TECHNOLOGY

ST PAUL TECHNICAL COLLEGE

Cover Letter

Dear Hiring Manager,

As a military veteran with over 25 years of technology experience, and 12+ years of leading teams, I am excited to express my interest in the IT Team Manager position at your organization. With my extensive background in information technology, digital user experience, and change management, I am confident in my ability to drive innovation and deliver results.

Throughout my career, I have been recognized for my customer-focused approach to IT, providing technical support for network design activities, SAS and Software Development Life Cycle, application/system administration, user and network support, and service delivery. I have also been commended for my ability to work diligently through issues and provide on-the-spot assistance to update stakeholders, as well as my skills in engaging with stakeholders to design and implement enterprise applications that achieve business objectives.

Drawing on my leadership experiences from the United States Army and the telecommunications industry, I have successfully applied best practices to guide technology professionals and abstract application development from underlying hosting platforms and infrastructure. I am well-versed in scalable and resilient architecture patterns and design, constantly pushing for changes that improve reliability, velocity, and user experience.

Some of the key strengths and qualifications I can bring to your organization include:

Comprehensive understanding of processes and procedures, with excellent analytical and consulting skills to convert business needs into actionable roadmaps for strategic planning and decision-making.
Powerful leadership, management, and persuasion skills, capable of leading world-class engineers in agile development environments with object-oriented systems.
Inventiveness and resourcefulness in organizing and propelling innovation initiatives to modernize systems, automate processes, optimize efficiencies, lower costs, and expand portfolio offerings.
High degree of technical specialty and subject matter expertise, sought after by team members for valuable input on systems, procedures, and organizational operations.
I am particularly proud of my achievements in realizing significant cost savings through strategic planning and system rebuilds, architecting and deploying new application and hardware systems, and receiving accolades and commendations from senior management throughout my career.

In my most recent role, I served as Lead for the Cybersecurity Telecom Identity Credentials Access Management (T-ICAM) and Strong Roots cybersecurity initiatives, providing direction and vision for large-scale multi-technology solutions and ensuring overall quality of solutions architecture and implementation. I understand the importance of change management and user adoption in the success of technology projects, and I am well-versed in UX design principles for digital environments.

With my proven track record and success in designing systems applications for large environments, expertise in analyzing and troubleshooting large-scale systems, systematic problem-solving approach, effective communication skills, and ability to partner with senior management on corporate objectives, I am confident in my ability to contribute to your team's success.

I am a good listener and open communicator, a team player with excellent problem-solving skills, and I approach my work with commitment, ownership, and accountability. I am highly adaptable to change and thrive in challenging environments.

I would welcome the opportunity to discuss my qualifications further with you and learn more about your company and its goals. My resume is attached for your review, and I am available at your earliest convenience for an interview. Thank you for considering my application.

Sincerely,
Jon Kolb

Overview

35
35
years of professional experience
JON E. KOLB