IT Manager – Help/Service Desk Manager– Systems/Application Manager Communication – Leadership – Problem-Solving DYNAMIC MANAGER WITH 25-year+ exceptional track record, strong written and verbal communication skills, Digital User Experience, Change Management, and superior technical knowledge. A hands-on leader that mentors and leads the team to success and thinks and acts efficiently. Proactive, constant learner thrives in collaborative cross-functional environments. Able to manage multiple projects simultaneously, extremely professional, and customer service oriented. Passionate about process improvements. Resolves problems and implements solutions. Remote work ready, willing to relocate and travel. KEY COMPETENCIES & SKILLS Telecom 22 years: LTE & 5G Network experience, OSS & BSS solutions in complex multi-vendor networks, Customized solutions and System integration, Hands on Experience in Nokia & Ericsson OS EMS. NMS platforms (Nokia NetAct, Traffica, NOM & CEM), Ericsson OSS-RC, ENM, ServiceOn. Network migrations. New customized OSSs support full market migrations from Sprint to T-Mobile OSS environment Ericsson ENM introduction, roll-out, installation, and migration, providing training to Tier2 teams on new technologies & troubleshooting sessions. IoT Computers and Information Technology 25 years: Unix Administration. RedHat Enterprise Linux 5/6/7. OpenStack, VMware, Switches and routers, routing protocols (IS-IS, BGP, OSPF), HP C7000 chassis and blade servers, Private cloud & Multi-Cloud AWS, GCP & MS Azure, DevOps tools Kubernetes, & Ansible. Enterprise Tools & NBIs: ServiceNow Inventory Management, SON tools, Network Data warehouse & more. On-Call support for Multiple systems and different vendors. Handle technical escalations and high-priority tickets and emergency response RCA, Problem records management Tier 3 Advanced technical services. Troubleshooting Across different network domains, handling impairments, total outages market critical activities like rebalancing and migrations day to day maintenance Outage prevention, impact analysis, and fix implementations Project management for Deployments and System upgrades. Vulnerabilities with vendors and work on planning and implementing remediations. Reliable business professional with experience in project management, process improvement, and analysis. Resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. Seasoned System Administrator with over 25-year background in Information Technology. Career achievements in large-scale software deployments, network buildout, and data security. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation. Veteran with 12 years of leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software, and networking updates. Trains and oversees a dedicated tech team to provide maintenance, troubleshooting, and IT support. Drafts organizational policy to define standards for technology oversight and use. Experienced Information Technology Manager well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with 12 years of experience. Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software, and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training, and documentation.