Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jon Kollinger

Salt Lake City,Utah

Summary

Dynamic sales professional with a proven track record at Vivint, excelling in client relations and achieving top performer status. Skilled in leveraging sales strategies and CRM software to boost referral rates and enhance customer satisfaction. Adept at building rapport and adapting to fast-paced environments, consistently delivering exceptional results.

Overview

13
13
years of professional experience

Work History

Sales Agent

Vivint
02.2024 - 01.2025
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Explained features and advantages of Home Security products or services to promote sales.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.

Credit Repair Specialist

Progrexion
02.2016 - 04.2023
  • Enhanced client satisfaction by promptly addressing concerns and providing solutions tailored to their unique circumstances.
  • Consistently met and exceeded performance targets, showcasing dedication to achieving exceptional results for clients in their credit repair journey.
  • Mentored junior staff members in mastering key concepts of credit repair management, fostering a supportive learning environment within the team.
  • Conducted thorough research on industry trends and best practices, ensuring the highest level of service for clients.
  • Developed personalized action plans for clients to address negative items on their credit reports.

Credit Repair Sales

Plus 1
10.2011 - 01.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

California High School
Whittier, CA
05-1989

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Call control
  • Resilience under pressure
  • Persuasion techniques
  • Objection handling
  • Sales strategies
  • Building rapport
  • Sales software proficiency
  • Upselling strategies

Accomplishments

  • Ranked #1 in Utah for 10 years.
  • Supervised team of 17 staff members.
  • Collaborated with team of 7 in the development of better install rates.

Timeline

Sales Agent

Vivint
02.2024 - 01.2025

Credit Repair Specialist

Progrexion
02.2016 - 04.2023

Credit Repair Sales

Plus 1
10.2011 - 01.2016

High School Diploma -

California High School

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Jon Kollinger