Jon Kressin
Kaukauna,WI
Summary
IT professional with two years of effectively troubleshooting and resolving customers' technical issues. Personable, positive attitude, and dedicated to assisting with various hardware and software issues with the ability to communicate with all corporate levels. Apply best practice Support and Cyber Security processes. Skilled at managing multiple priorities and a willingness to take on new projects and challenges to meet team goals.
Overview
2
2
years of professional experience
Work History
IT Support Technician
LaForce
07.2021 - Current
- Onboarded corporate employees.
- Trained and supported Level 1 technical support specialist's.
- Configured and supported hardware, peripherals, network connections, and software.
- Assisted, researched, and resolved more difficult end-users and network issues for 15 locations and 600+ employees.
- Utilized remote support tools and tactics to provide assistance to users on-off premise.
- Hardware project manager for warehouse management system (WMS) project: Honeywell and Zebra.
- Vast experience repairing and upgrading full sized - mini PC's, thin clients, laptops, tablets, desk phones, and cell phones.
- Experienced wiring punch panels, RJ12's, RJ45's, and keystones.
- Microsoft 365 Admin - Email review, quarantine investigation, and phishing prevention.
- Trillex - Product deployment, threat detection monitoring, and execution of threat response plan.
- Bossdesk - ITIL compliant enterprise server management, IT service management, and help desk software.
Education
Associates - Systems Security Specialist
Fox Valley Technical College
Appleton, WI12.2020
Associates - Computer Support Specialist
Fox Valley Technical College
Appleton, WI12.2019
Skills
- Strong Communication
- Time Management
- Adaptive to Change
- Technical Documentation
- Hardware and Software Troubleshooting
- Mentoring New Employees
Computer Building and Repair
June 2017 - Present
Timeline
IT Support Technician
LaForce
07.2021 - Current
Associates - Systems Security Specialist
Fox Valley Technical College
Associates - Computer Support Specialist
Fox Valley Technical College
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