Jon Lafitte
Littleton,NH
Summary
Dynamic leader with proven expertise in team supervision and problem-solving, honed at Wal-Mart Neighborhood Market. Excelled in fostering collaboration and coaching, enhancing team performance and efficiency. Skilled in work planning and prioritization, significantly improving operational outcomes. Demonstrates a keen attention to detail and a commitment to achieving excellence in people management and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Team Leader
Wal-Mart Neighborhood Market
04.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Pre-load Manager
UPS
06.2010 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Parks and Recreation Worker
Littleton Parks & Recreation
09.2011 - 02.2021
- Contributed to a clean and welcoming environment by managing litter and waste disposal in the park area.
- Ensured park safety with regular maintenance checks, promptly addressing any hazards or issues identified.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
- Improved accessibility for all visitors by maintaining clear paths and installing necessary signage throughout the park grounds.
- Promoted park events and programs, increasing community engagement and participation.
Assistant Manager
Olympia Sports
09.2010 - 05.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
None - Sports Management
NHTI
Concord, NHLittleton High School
Littleton, NH06.2007
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Work planning
Timeline
Team Leader
Wal-Mart Neighborhood Market
04.2022 - Current
Parks and Recreation Worker
Littleton Parks & Recreation
09.2011 - 02.2021
Assistant Manager
Olympia Sports
09.2010 - 05.2016
Pre-load Manager
UPS
06.2010 - 03.2022
None - Sports Management
NHTI
Littleton High School
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