Results-oriented Facilities and Operations Leader with expertise in multi-site maintenance, capital improvement, and compliance within residential and hospitality sectors. Drives organizational objectives into actionable results through KPI management, standardized processes, and team development. Builds high-performing teams and implements sustainable practices while ensuring regulatory compliance and budget adherence across diverse geographic markets.
Work History
REGIONAL FACILITIES DIRECTOR
3 Years 9 Months
Balfour Beatty | 11.2022 - Current
Provide regional facilities leadership across a 4,357-home military housing portfolio, with responsibility for operational performance, compliance, facilities strategy, team development, KPI execution, capital planning, and sustained service delivery across multiple locations.
Provide strategic leadership and operational oversight across multiple site teams, ensuring regional standards, contractual requirements, regulatory expectations, and company initiatives are consistently implemented and sustained.
Drive regional performance through KPI development, monitoring, and accountability, using operational data to identify trends, establish priorities, address performance gaps, and deliver year-over-year improvement.
Establish clear communication and accountability between regional leadership, project directors, facility teams, property operations, and site leadership, ensuring initiatives move from implementation to long-term sustainment.
Lead the development and implementation of new programs, processes, and operational standards, translating organizational objectives into practical field-level procedures and measurable expectations.
Partner with Project Directors and site leadership to identify sustainment opportunities, establish ownership, and ensure completed projects and operational improvements continue to deliver measurable value after implementation.
Led regional compliance initiatives and operational audits, identified risks, developed corrective actions, and established sustainable processes to prevent recurring deficiencies.
Collaborated with executive leadership to develop policies, procedures, and operational strategies that enhanced compliance, mitigated risk, and supported long-term asset performance.
Utilize financial and operational data to identify cost-saving opportunities, improve procurement strategies, and work closely with contract to develop and onboard new vendors.
REGIONAL CHIEF ENGINEER
1 Year 6 Months
Kalyan Hospitality | 05.2021 - 11.2022
Directed engineering and facilities operations across five properties in Washington and Oregon while maintaining brand standards, operational performance, and budget objectives.
Developed maintenance teams through hands-on coaching, technical training, and implementation of standardized best practices to enhance operational effectiveness.
Developed maintenance teams through hands-on coaching, technical training, process improvement, and implementation of standardized best practices.
Supported corporate initiatives across a 22-property portfolio, providing training and operational support to engineering leaders and newly appointed Chief Engineers.
Identified vendor and procurement opportunities that optimized operating costs while ensuring service quality and adherence to property standards.
REGIONAL MAINTENANCE SUPERVISOR
2 Years 11 Months
NALS Apartment Homes | 06.2018 - 05.2021
Provided regional maintenance leadership across Washington, Oregon, and California while maintaining direct responsibility for a 352-unit property.
Ranked among top-performing properties for make-ready performance, work order completion, and annual budget adherence.
Progressed from property-level maintenance leadership into regional responsibility after successfully turning around a 352-unit property and reducing a backlog of more than 150 work orders in 3 months.
Led quarterly site visits and operational reviews while training employees and initiating performance improvement initiatives across the region.
Consistently ranked among the company's top-performing properties for make-ready performance, work order completion, and annual budget performance.
Developed technicians through technical training and certification programs, including HVAC systems and EPA Universal certification.
Managed vendor relationships and contract bids while overseeing staffing productivity, budgets, and regional maintenance outcomes.
MAINTENANCE SUPERVISOR
1 Year 9 Months
Wasatch Property Management | 09.2016 - 06.2018
Led maintenance personnel in recruiting, training, scheduling, coaching, and performance management to enhance operational execution.
Managed maintenance budgets and monitored expenditures to inform annual financial planning.
Led maintenance personnel through recruiting, training, scheduling, coaching, performance management, and daily operational execution.
Maintained safe, compliant working environments and developed team capabilities to uphold operational standards.
MAINTENANCE SUPERVISOR
3 Years 11 Months
Epic Asset Management | 10.2012 - 09.2016
Managed maintenance operations, vendor relationships, inventory control, budgeting, and adherence to property standards to ensure operational efficiency.
Oversaw vendor performance and quality control throughout project lifecycle, ensuring compliance with scope and quality expectations.
Directed maintenance across carpentry, drywall, appliances, plumbing, electrical, and property systems to maintain functionality and safety.
MAINTENANCE TECHNICIAN
2 Years 6 Months
Facility Maintenance | 04.2010 - 10.2012
Provided preventive and corrective maintenance services across five automotive dealership facilities.
Coordinated with dealership leadership to prioritize tasks, ensuring timely completion of maintenance projects.
Maintained electrical, plumbing, roofing, flooring, painting, garage doors, landscaping, remodeling, and facility systems, contributing to overall facility functionality.
Education
High School Diploma
Kentridge High School
Skills
Yardi | Microsoft Office | Excel | Outlook | Google Workspace | Procore | Project Management | Facilities Management | Asset Management | Contract Management | Construction Management | Preventive Maintenance | Budget Management | Vendor Management | Compliance | KPI Management | Team Development