Summary
Overview
Work History
Education
Skills
Certification
Trainings
Accomplishments
References
Timeline
Generic

Jon La Valley

Vancouver,Wa

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing any situation or concerns. Committed to improving customer satisfaction and driving positive outcomes through consistency and positivity.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Custodian

ABM Industry
Vancouver, Wa
10.2024 - Current
  • Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Checked and stocked inventory throughout facility to meet expected demands.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.

Employment Specialist

Service Alternatives
Vancouver, Wa
04.2022 - 09.2024
  • Monitored clients' progress in securing employment and adjusted plans as necessary.
  • Developed professional relationships with local businesses to secure employment opportunities for clients.
  • Provided ongoing support and coaching to clients throughout the job application process.
  • Assisted clients in completing job applications and preparing for job interviews.
  • Utilized labor market information to advise clients on current job trends and opportunities.
  • Compiled detailed reports summarizing program activities for internal review purposes.
  • Facilitated the delivery of employment services to clients in accordance with program guidelines.

Assistant Manager

Black Rock Coffee Bar
Vancouver, Wa
09.2022 - 07.2024
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Ensured compliance with safety regulations and company policies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed routine maintenance and repair.
  • Managed household errands and other essential duties.

Barista

Black Rock Coffee Bar
Vancouver, Wa
01.2021 - 04.2022
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Utilized POS system to receive and process customer payments.

Barista

Dutch Bros Coffee
Vancouver, Wa
08.2018 - 01.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Worked effectively in team environments to make the workplace more productive.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.
  • Utilized POS system to receive and process customer payments.
  • Maintained calm demeanor during high-volume periods and special events.

Education

BA - Psychology, Business Administration

Multnomah University
Portland, Or
05.2020

Skills

  • Case management
  • Management
  • Database Management
  • Training
  • Microsoft Office
  • Cash/Card transactions
  • Customer service
  • Interpersonal skills
  • Hazardous materials handling
  • Equipment operation
  • Record keeping
  • Team collaboration
  • Building security
  • Supply delivery
  • Multitasking and organization
  • Responsible and dependable
  • Facility maintenance
  • Problem-solving

Certification

  • WA Food Handlers Card, 11/01/25
  • CPR certified, 07/01/26

Trainings

  • Trauma Informed Response
  • Systematic Instruction
  • Motivational Interviewing
  • Hazardous Material

Accomplishments

  • Employee of the Month January 2025

References

References available upon request.

Timeline

Custodian

ABM Industry
10.2024 - Current

Assistant Manager

Black Rock Coffee Bar
09.2022 - 07.2024

Employment Specialist

Service Alternatives
04.2022 - 09.2024

Barista

Black Rock Coffee Bar
01.2021 - 04.2022

Barista

Dutch Bros Coffee
08.2018 - 01.2021

BA - Psychology, Business Administration

Multnomah University

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Jon La Valley