JON LEATHERBERRY
Certified Automotive service and Tire industry
De Forest,WI
Summary
Outstanding senior leadership in facility development, engineering management, facility operations, capital improvements, program/construction management (PM/CM), enterprise planning, overhead reductions and organizational processes in fast-paced private and public/government environments. Widely recognized by executive decision-makers and thought leaders for comprehensive expertise in resolving complex issues, motivating top talent, implementing programs, guiding workforce planning, and helping to generate new business. Skilled as Change Agent, Project Champion and Solution Advocate in providing fiscal, strategic and operational leadership. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated 30 professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level shop owner position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
4
4
CERTIFICATIONS
Work History
General Manager
Comstock Tire and Automotive Inc
01.2017 - 09.2023
- Fully accountable for fleet management
- Effectively manage workforce planning, funding allocation, contractor interaction, job scheduling and quality controls
- Closely collaborate with a full array of federal, state and local agencies, as well as industry association
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established standard operating procedures that enhanced employee performance.
- Assisted in recruiting, hiring and training of team members.
- Increased employee retention rate by creating professional development programs.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reduced lead times through careful planning.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Sales Associate
Goodyear Wholesale Division
01.2016 - 12.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prepared merchandise for sales floor by pricing or tagging.
- Monitored customers for signs of security concerns and escalated issues to management.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Developed strong rapport with customers and created positive impression of business.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Shop Owner
Centerline Tire and Automotive Service LLC
07.1996 - 01.2016
- Managed a national fleet account tire and services purchases
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Retained accurate records of purchases, titles and sales.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Coached, counseled and disciplined employees.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Analyzed vehicle data using advanced diagnostic equipment.
- Explained estimates and determined repair timelines to manage customer expectations.
- Conducted audit inspections and independent checks to verify parts and materials.
- Repaired and replaced worn and damaged components.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Coordinated with parts department to determine availability of necessary components.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
Customer Service Sales Representative
GCR Tires & Service
De Forest, WI
06.1986 - 07.1996
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
De Forest High School
De Forest, WI05.1986
Skills
- Cost Management
- New Business Development
- Overhead Reduction
- Program Execution
- Resource Allocation
- Consulting
- Cost/Benefits Analysis
- Procurement
- Vendor Relations
- Project Scheduling
- Quality Assurance
- VIP Relations
- Executive Reporting
- Contract Negotiations
- Cost Reductions
- Cost Reduction
- Hiring and Onboarding
- Leadership and team building
- Sales Strategies
- Performance Evaluation and Monitoring
- Facility Management
- Customer Service Management
- Customer Service
- Skilled negotiator
- Team training and development
- Exceptional interpersonal skills
- Employee Scheduling
- Staff hiring
- Goal Setting
- Employee Relations
- Expense Control
- Decision-Making
- Customer Relationship Management
- Operations Oversight
- Business Growth Initiatives
- Vendor Sourcing
- Motivation
- Inventory Tracking and Management
- Employee reviews
- Sales Tracking
- Staff training/development
- Client Account Management
- Facilities Development
- Facilities Development
- Facilities Development
- Team Leadership
- Staffing
- Staff Supervision
- Performance Improvements
- Management Team Building
- Direct Sales
- Relationship Building
- Organizational Development
- Verbal and written communication
- Staff Management
- Interpersonal Skills
- Delegating Work
- Team Player
- Supplier Monitoring
- Vendor relationships
- Team Oversight
- Business Management
- Cost Management
- Community Outreach
- Staff Training
- Vendor Negotiations
Websites
Accomplishments
Earned a Goodyear Tire and Auto dealership status G-3 while I was in business for myself
Also I won several classic car trophy's at different car shows through out the state of Wisconsin
Built a very successful tire and car repair facility
Taught my daughter the importance of hard work and terminations thus her earning a spot on the deans list and is achieving more and more each day
Turned a Comstock Tire into a successfully tire and car repair facility again After it had not been for a long time
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of 12 staff members.
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base
- Earned my ASE certification 2012
Certification
- TIA Training - 2016
- Licensed Goodyear G-3 Dealer - 2012
- Certified ASE, Centerline Tire and Auto - 2012
- Ac Delco Dealer - 2013
- Licensed Bridgestone/ Firestone direct dealer
- Licensed Michelin - BF Goodrich -Uniroyal direct dealer
- Bumper to Bumper affiliate dealer
Classic Cars
I have built many classic cars over the years of different makes and models most were mid to late model Chevrolet most recent is a 1957 Chevy Belair that my wife and I take to many car shows through the State of Wisconsin We have met many nice people over many of years that have the same interest as we do. We also enjoy driving them and attending many charitable events with the car and with many of our new friend's