Jon Maddox
Fountain Inn,SC
Summary
Results-driven professional with leadership experience enhancing team productivity and customer satisfaction through effective communication and empathetic support. Improved sanitation practices and waste reduction initiatives, fostering a clean and organized environment while training new staff. Ensured smooth operations and timely meal delivery by leveraging teamwork and maintaining strict adherence to safety standards.
Overview
6
6
years of professional experience
Work History
Amazon Delivery Driver
Upstate Logistics
Greenville, SC
05.2025 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Delivered parcels across assigned Upstate Logistics routes using GPS navigation.
- Transported and safely delivered items to prevent damage or loss.
- Verified shipment details and obtained customer signatures for delivery records.
- Communicated with dispatch on route changes, delays, and delivery updates.
- Inspected delivery vehicle before trips and reported safety issues promptly.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Back of House Team Member
Chick Fil A
03.2024 - 05.2025
- Maintained clean, organized work area through daily sweeping, mopping, surface sanitizing, and dishwashing.
- Executed shift side work to enhance kitchen output during peak service times.
- Completed routine cleaning and upkeep tasks to keep kitchen organized and ready for service.
- Collaborated with the front-of-house team during busy service periods to ensure accurate order completion and timely guest delivery.
- Sorted and disposed of garbage, compost, and recycling materials into designated containers to maintain cleanliness.
- Facilitated onboarding for new BOH staff by sharing established processes and team goals to promote team cohesion.
Grocery Team Leader
Publix Super Markets Inc
09.2020 - 07.2023
- Increased customer satisfaction by efficiently managing and organizing grocery department operations.
- Resolved customer complaints professionally, taking appropriate action to rectify issues and maintain customer loyalty.
- Monitored team performance, providing constructive feedback and recognition to enhance employee motivation and drive excellence.
- Enhanced team productivity by monitoring morale and supporting team members to foster a positive work environment.
- Facilitated special customer requests by sourcing out-of-stock items and proactively informing customers about availability.
Education
Associate of Science - Nursing
Greenville Technical College
Greenville, SC09-2025
High School Diploma -
Hillcrest High School
Simpsonville, SC06-2018
Skills
- GPS navigation
- Route planning
- Route optimization
- Delivery confirmation
- Dispatch communication
- Vehicle inspection
- Safety compliance
- Order fulfillment
- Customer service
- Team coordination
- Problem solving
Volunteer work
I volunteered with Publix Super Market Inc to clean up an invasive species of poison ivy at Paris Mountain state park in Greenville South Carolina. They brought a group of selected volunteers from several stores in the district to come and clean up certain areas of the park and it was a great time.
References
Bert Grimes store manager Publix store 1717 W Georgia Rd Simpsonville SC. (864) 962 - 1183 (Market at Standing Srpings)
Kristina Nurenberg director at Chick Fil in Mauldin Sc. (864) 297 - 0262 (W Butler Rd)
Interests
I am a young man that is interested in many things from psychology to health and science. I have many hobbies including playing golf, reading books, and playing the guitar/piano. I have been mostly interested in music since I was about five years old. I have also traveled to different states in the U.S. including Texas and California. I love to travel to experience different foods/cultures.
- Food Tourism
- Road Trips
I also enjoy physical fitness and wellness and have learned throughout my time that it is important to take care of our mental/physical health.
Timeline
Amazon Delivery Driver
Upstate Logistics
05.2025 - Current
Back of House Team Member
Chick Fil A
03.2024 - 05.2025
Grocery Team Leader
Publix Super Markets Inc
09.2020 - 07.2023
Associate of Science - Nursing
Greenville Technical College
High School Diploma -
Hillcrest High School