Jon Mark Harwood II
Mountain Home,Idaho
Summary
Dynamic and results-oriented professional with a diverse background spanning firefighting, water operations, sales, management, and military service. Excelled in leadership roles at City of Mountain Home, demonstrating exceptional team building and stress management skills. Proven track record in improving efficiency and mastering data management, underpinned by a strong commitment to safety and customer service.
Overview
20
20
years of professional experience
Work History
Professional Firefighter
City of Mountain Home
Mountain Home, ID
06.2021 - Current
- 2023 - Full-Time Firefighter
- Responding to emergency calls, suppressing fires, handling hazardous materials, participating in drills, and attending classes on fire suppression, disaster control, and related fields, maintaining skill level through ongoing training to prevent degradation of skills.
- Participates in community awareness and public education programs; maintains apparatus and equipment in ready condition; assists in the inspection and maintenance of equipment and apparatus.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Attended regular training sessions to maintain certification levels.
Water Operator
City of Mountain Home Public Works, Water Department
Mountain Home, ID
05.2016 - 03.2023
- Complete all types of work orders within time constraints, including, but not limited to: performing service requests (complaints) as needed, performing the flushing program as directed, and performing periodic maintenance checks on tanks, pump stations, and control valves, etc.
- Perform flushing for complaints as necessary, diagnose pressure problems, perform hydrant maintenance, check for possible leaks, and have the ability to work on some assignments with the crew as needed.
- Willingness and ability to work on call, as needed.
- Complete all required documentation, timely and accurately.
- Troubleshoot and perform standard functions of associated equipment.
- Properly use PPE, traffic cones, and safety signs as required for each job site.
- Safely operate tools, equipment, and vehicles.
- Observe all safety rules and regulations, and work in adverse weather conditions.
Treasure Valley Plumbing and Drain
Fruitland, ID
08.2015 - 01.2016
- Identify issues with drains or sewers, perform cleaning and unclogging services, install or assemble plumbing fixtures, and provide cost estimates
Sales and Service
Les Schwab Tire
Sacramento, CA
03.2014 - 08.2015
- Responsible for the sales, service, and maintenance of tires and wheels, providing excellent customer service, and completing work according to company policies, procedures, and the Code of Conduct.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Construction Group
Knoxville, TN
03.2013 - 04.2014
- Executed planned demolitions and provided professional demolition services, consistently adhering to policies and safety guidelines. Operated and maintained drills, hammers, electrical saws, and various tools and equipment, ensuring a safe work environment at all times.
Assistant Manager
National TV Sales and Rental
06.2012 - 12.2012
- Expert time management and multi-tasking; training, coaching; sales training and development; pricing, inventorying, ordering, customer service, merchandising, advertising and promotions, dispute resolutions, forecasting, and proactive goal setting and attainment, and finance and collections.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Aircraft Armament Systems Journeyman
United States Air Force
02.2006 - 06.2012
- Loaded weapons on the B-52 aircraft, Minot AFB, North Dakota—August 2006–March 2010.
- Remote Tour - Kunsan, Korea AFB, Loaded weapons on the F-16 Fighter - March 2010 - April 2011.
- Weapons Back Shop, Inventory Control, and Maintenance, Mountain Home AFB - April 2011 - June 2012.
- Installed, removed and replaced armament system components in accordance with technical manuals.
- Reviewed work orders and discussed with supervisors.
- Supervised and completed flight line foreign object prevention walks.
- Assisted in the training of junior technicians in the operation, maintenance and repair of aircraft armament systems.
- Planned work procedures using charts, technical manuals and experience.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
Construction, Drywall Installation
Clapp Drywall
Bossier City, Louisiana
09.2005 - 05.2006
Education
University of Phoenix - Business Management
University of Phoenix
02.2020
Carrington College - Pharmacy Tech
Carrington College
08.2015
Crown College - Church Ministries
Crown College
04.2014
GED -
11.2005
Diploma -
Old Paths Baptist School
05.2005
Bachelor of Science - Project Management
DeVry University
New York, NYSkills
- Effective team leader
- Confidential security clearance
- Extremely organized
- Data management
- Strong verbal communication
- Professional customer service
- Management experience
- Office communications
- Efficient computer skills
- Positive attitude and outlook
- First aid and CPR
- Firefighter survival techniques
- Stress management techniques
- Public education programs
- Teamwork and cooperation
- Team building and leadership
- Skilled multi-tasker
Accomplishments
- Lt. General Leo Marquez Award for Outstanding Munition/Missile Maintenance Technician of the year, Minot AFB
- Load Crew of the Quarter three times, Minot AFB
- The PACAF Load Crew of the year, Kunsan AFB
- Load Crew of the quarter, Kunsan AFB
- The Achievement Medal for Meritorious Service, Mountain Home AFB
- Attended Airmen Leadership School and completed the course to attain supervisor position
- Hold a water 1 certification, City Of Mountain Home
References
References available upon request.
Timeline
Professional Firefighter
City of Mountain Home
06.2021 - Current
Water Operator
City of Mountain Home Public Works, Water Department
05.2016 - 03.2023
Treasure Valley Plumbing and Drain
08.2015 - 01.2016
Sales and Service
Les Schwab Tire
03.2014 - 08.2015
Construction Group
03.2013 - 04.2014
Assistant Manager
National TV Sales and Rental
06.2012 - 12.2012
Aircraft Armament Systems Journeyman
United States Air Force
02.2006 - 06.2012
Construction, Drywall Installation
Clapp Drywall
09.2005 - 05.2006
University of Phoenix - Business Management
University of Phoenix
Carrington College - Pharmacy Tech
Carrington College
Crown College - Church Ministries
Crown College
GED -
Diploma -
Old Paths Baptist School
Bachelor of Science - Project Management
DeVry University