Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jon Martin

Freeland,WA

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 20 plus years of experience in the marine industry. Disciplined attendant consistently provides superior customer service. Skilled organizer of orderly environments with eye for fine details. Proficiently maintains area cleanliness while offering assistance to patrons. Reliable room attendant offering 5 plus years of experience working for well-known hotel chains. Knowledgeable in best cleaning methods and products. Background as guest room attendant for busy resorts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Terminal Attendant

WSF Dot Marine Div
05.1993 - Current
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Processed payments and provided receipts to establish proof of transaction.
  • Greeted customers and offered them assistance.
  • Handled customer complaints in a professional and courteous manner.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Promptly responded to all requests for assistance.

Education

No Degree - General

Everett Community College
Everett, WA

Skills

  • Safety Awareness
  • Ticketing
  • Incident Reporting
  • Personal Protection Equipment (PPE)
  • Security Procedures
  • Multi-Line Phone System
  • Complaint Resolution
  • Safety Understanding
  • Lost and Found Procedures
  • Policy Enforcement
  • Trash Waste and Removal
  • Maintenance Reports

Timeline

Terminal Attendant

WSF Dot Marine Div
05.1993 - Current

No Degree - General

Everett Community College
Jon Martin