Jon Martin

• Reviewed and verified loan applications and supporting documentation for accuracy and completeness
• Communicated with borrowers, loan officers, and underwriters to gather necessary information and resolve any discrepancies
• Prepared and submitted loan files to underwriting for approval, adhering to strict deadlines and regulatory requirements
• Ensured compliance with all federal, state, and company policies and guidelines throughout the loan processing stages
• Maintained detailed records of loan applications and follow-up actions taken to facilitate smooth and timely closings
• Processed mortgage loan applications accurately and successfully for over 7 years.
• Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
• Set up, stored and updated customer files, department records and regulatory paperwork.

Efficiently and safely operated company vehicle to deliver and restock vending machines along designated routes.

• Managed inventory levels and reordering process to ensure machines were well-stocked with popular products
• Provided exceptional customer service by addressing any machine malfunctions or product issues promptly and professionally
• Maintained an accurate log of machine transactions, collections, and route adjustments
• Followed all company procedures and safety protocols to maintain a clean and organized work environment
• Decreased customer dissatisfaction by 32 % by providing on-time or ahead-of-schedule delivery.