Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jon Martin

Linthicum Heights,MD

Summary

Dynamic Operations Manager with a proven track record at Re-form, excelling in performance monitoring and customer service. Enhanced profit margins through strategic process improvements and effective vendor negotiations. Renowned for cultivating strong team leadership and fostering a culture of compliance and safety, driving operational excellence and employee engagement.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Seasoned Operations Manager and talented leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Operations Manager

Re-form
09.1998 - Current
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Increased profit by streamlining operations.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Paint Department Supervisor

Novatec
09.1991 - 09.1998
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Trained and oriented associates to maximize team performance.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Production Manager

Furst Brothers
06.1982 - 09.1991
  • Sourced materials to keep up with production goals and meet customer demands.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Managed internal operational standards and productivity targets.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Estimated labor requirements to support anticipated workload.
  • Studied department operations to assist with development of new or improved methods of tooling and production processes.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Enforced health and safety protocols to promote safe working environment.
  • Evaluated employee performance and provided feedback and training as needed.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06.1982

Skills

  • Health and safety compliance
  • Contract review and recommendations
  • Sales presentation
  • Inventory management

Certification

  • Certified Forklift Instructor.

Timeline

Operations Manager

Re-form
09.1998 - Current

Paint Department Supervisor

Novatec
09.1991 - 09.1998

Production Manager

Furst Brothers
06.1982 - 09.1991

High School Diploma -

Baltimore Polytechnic Institute

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