Jon Massey

Highly experienced and results-driven Automotive Sales Consultant with a decade of success in selling new Kia’s and pre-owned vehicles. Known for delivering exceptional customer service, consistently exceeding sales targets, and building lasting client relationships. Progressively learned and performed duties of sales manager and finance manager. Trained new employees, tasked with more fragile scenarios and trusted to achieve favorable outcomes for both the client and employer. Progressively became familiar with both service and parts department operations. Proficient with a variety of softwares including CDK, V-Auto, Vin Solutions, Reynolds, ELeads, Status+, etc.

Developed marketing and pricing strategies aimed at acquiring both new and repeat business.

Key Responsibilities:
Consulted with customers to understand their wants and needs, recommended suitable Kia models, financing options, and service plans.
Managed the full sales process from initial customer inquiry, capturing appointments, product demonstrations, negotiations, submitting loan requests, signing contracts and vehicle delivery.
Developed and maintained a strong base of repeat and referral business through personalized service and trust-building.

Key Achievements:

Consistently ranked in the top 10% of sales staff for monthly and yearly performance.

Salesman of the month fairly consistently.

Salesman of the year (2019-2023)

Received KIA ELITE award (2017-2023) in acknowledgment of high customer satisfaction (CSI) and sales volume initiatives

• Streamlined daily operations to ensure efficient store functionality and safety for customers and employees.
• Controlled inventory, cash management, and store opening and closing processes.
• Resolved customer complaints professionally and promptly to maintain positive client relationships.
• Led a team of employees in a fast-paced environment using proactive communication and constructive feedback.
• Facilitated hiring, training, and mentoring of new staff members.
• Increased sales by designing innovative visual merchandising displays and effective store layouts.
• Established store schedules based on customer forecasts, employee skills, and service requirements.
• Optimized labor scheduling to meet store needs while adhering to budget constraints.