Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Silva

United States

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

10
10
years of professional experience

Work History

Patient Services Coordinator

Wake Forest Baptist Atrium Health
11.2022 - Current
  • Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
  • Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
  • Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
  • Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
  • Verified patient's insurance eligibility and benefits coverage.

Office Administration Specialist

Costner Law Office
03.2022 - 08.2022
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored and oversaw general cleaning of office in line with company cleanliness standards.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.

Sales Representative

Hendrick Automotive Group
04.2021 - 03.2022
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.

Server

Harrisburg Family House Restaurant
01.2016 - 04.2021
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Pharmacy Technician

Harris Teeter
12.2013 - 12.2015
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

Associate of Arts - Fine Arts

Central Piedmont Community College
Charlotte, NC
12.2016

Skills

  • Appointment Scheduling
  • Office Administration
  • Data Entry
  • Call Management
  • Paperwork Processing
  • Customer Service
  • Administrative Support
  • Document Management
  • Project Management
  • Clear oral/written communication

Timeline

Patient Services Coordinator

Wake Forest Baptist Atrium Health
11.2022 - Current

Office Administration Specialist

Costner Law Office
03.2022 - 08.2022

Sales Representative

Hendrick Automotive Group
04.2021 - 03.2022

Server

Harrisburg Family House Restaurant
01.2016 - 04.2021

Pharmacy Technician

Harris Teeter
12.2013 - 12.2015

Associate of Arts - Fine Arts

Central Piedmont Community College
Isabella Silva