Jon Mears
Methuen,MA
Summary
My name is Jon Mears. I'm an outgoing, Positive, highly motivated and experienced Business Manager skillful in monitoring and managing daily business operations with the goal to continuously improve.
I Transform underperforming operations, or individuals into successful enterprises, and employees with resourcefulness, high-level leadership, and motivation. Decisive and analytical with 12+ years history of successful track record.
I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. I match employees with roles for maximum performance by getting to know my team while closely monitoring their productivity. I consider myself a proactive and hardworking individual focused on continuous operational improvement and meeting company goals.
As a Private Investigator I am known for high productivity and efficient task completion. I possess specialized skills in surveillance, evidence collection, and case management. Excel in critical thinking, problem-solving, and communication, ensuring thorough investigations and clear client reports.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Private Investigator, Private Security, Manager
SM Investigations & Security
Methuen, Massachusetts
12.2008 - Current
- Gathered proof of activities through video recordings, photographs, and statements.
- Investigated cases involving missing persons, fraud, infidelity and other crimes.
- Inspected crime scenes for additional clues or evidence.
- Gathered evidence through interviews, research and observation.
- Obtained evidence for divorce, child custody, or missing person cases by conducting interviews.
- Investigated background of claimants and witnesses to uncover past criminal activity.
- Identified suspects' locations and hideouts and informed appropriate personnel.
- Testified in court hearings as an expert witness regarding facts gathered during investigations.
- Maintained professional integrity and credibility, adhering to applicable laws and regulations.
- Went undercover in disguises to gather additional evidence.
- Conducted private investigations to locate missing persons, obtain confidential information and solve crimes.
- Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
- Collected intelligence from public records and sources in the field.
- Compiled detailed written reports of investigation findings for clients.
- Developed investigative strategies based on case information.
- Assisted law enforcement agents in analyzing information available on crime suspects.
- Monitored GPS tracking devices used in investigations.
- Provided security services at special events or locations as needed.
- Videotaped suspect's daily activities.
- Utilized specialized computer software programs to track leads and analyze data collected during investigations.
- Testified as representative in court hearings and presented evidence.
- Assessed risk factors associated with potential threats.
- Conducted surveillance on individuals suspected of criminal activity.
- Surveilled suspects to obtain video or photographic evidence.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Acted as main point of contact in matters relating to client concerns and needs.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Developed and implemented training procedures for newly hired personnel.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Conducted regular security assessments and audits to identify potential vulnerabilities.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Managed staff schedules for shifts and events to minimize overtime costs.
- Oversaw the installation and maintenance of security systems, including CCTV and access control systems.
- Coordinated with vendors for installation of new hardware, software related to network, systems security.
- Negotiated contracts with external security vendors and service providers.
- Held routine and surprise drills to keep help security team members practice response plans.
- Managed the issuance and revocation of security badges and access rights for employees.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Collaborated with internal teams and external consultants on projects relating to compliance standards.
- Implemented an incident response process to ensure timely resolution of security issues.
- Conducted regular staff training on security policies and procedures.
- Managed a team of Security Officers responsible for monitoring CCTV cameras and responding to alarms.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Installed cameras to investigate loss, fraud, theft and abuse by personnel or visitors.
- Maintained team compliance with professionalism guidelines and security team standards.
- Demonstrated public safety dedication by patrolling community events.
- Ensured compliance with local, state, and federal regulations regarding security and privacy.
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Established relationships with law enforcement agencies in order to facilitate investigation of cybercrime incidents or other criminal activities involving IT infrastructure.
- Performed bi-weekly payroll, set schedules, and dealt with rule infractions.
- Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Controlled physical and security technology programs, CCTV, access control, security lighting, gate systems and incident management systems.
- Led investigations into security breaches and implemented corrective actions to prevent future incidents.
Studio Operations Manager
Red 13 Studios
Lawrence, Massachusetts
07.2016 - 01.2022
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Managed, trained and motivated personnel to continuously improve knowledge and abilities in music production, and self marketing.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Increased sales by 300%. I surpassed goals, by acquiring new clients, building a lead generation system on social media, and developed relationships directly with music labels and established digital distribution deal.
- Monitored over 30 employees' day-to-day activities and made plans to rectify issues.
- Upheld great standards of leadership for employees, consistently leading by example in sales and music production.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Mitigated business risks by working closely with staff members and assessing contracts and jobs.
Contractor
Constellis/Academi
Boston, Massachusetts
11.2014 - 05.2019
- Trained new personnel in security procedures or security equipment.
- Responded to medical emergencies, fire alarms or intrusion alarms, following emergency response procedures.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Adhered strictly to internal policies regarding access control, data protection, privacy rights.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Interviewed witnesses and suspects to identify individuals responsible for security breaches.
- Analyzed video footage from surveillance cameras to detect unusual behavior or events that require further investigation.
- Identified potential weaknesses in existing security measures and proposed solutions to address them.
- Performed risk analyses to develop appropriate countermeasures.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Created detailed incident reports following any breach of protocol or violation of policy.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Maintained high levels of alertness throughout shifts.
- Patrolled crowds during events to preserve order and promote security.
- Participated in crisis management drills designed to test response times and preparedness levels.
- Investigated and resolved security breaches or safety incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Diploma -
Associate Of Applied Business - Business Management
- Awarded NJCAA Freshan Of The Year Baseall Award
- Received 1 year Knights scholarship
- Elected Captain of Knights Baseball Team
Skills
- Surveillance monitoring
- Firearms safety and handling
- Emergency Management
- Weapons training
- Gang knowledge
- Crime Prevention
- Safety and security
- Assigned site patrol
- Sharp-eyed
- Private investigation laws expertise
- Fraud investigations
- Surveillance
- Missing person cases
- Counter-surveillance measures
- Court research
- Fraud investigation
- Crime scene analysis
- Stakeouts
- Infidelity investigations
- Background checks
- Litigation support
- Skip tracing
- Report development
- Undercover operations
- Courtroom testimony
- Insurance investigations
- Social media research
- Public records search
- Asset searches
- Insurance claims cases
- Evidence collection
- Surveillance expertise
- Covert video recording
- Effective leader
- Recruitment
- Team building
- Written Communication
- Computer Software Proficiency
- Flexible and Adaptable
- Log updating
- Cargo assessment
- Flight plan filing
- Crew leadership
- Route planning
- Multitasking Abilities
- Attention to Detail
- First Aid/CPR
- Training and Development
- Equipment testing
- Operating recording equipment
- Troubleshooting
- Control console operation
- Management information systems
- Risk analysis and management
- Staff Management
- Project Management
- Business planning
- Logistics Management
Software
Computer Software Operations for audio and video technology
Certification
Certified Self Defense Instructor
FAA Part 107 Drone License
Certified Pro Tools Software Engineer
Personal Information
Title: Business Management | Developer
Education
Haverhill, MA,Methuen, MA
Certifications
02-2014
Timeline
Studio Operations Manager - Red 13 Studios
07.2016 - 01.2022
Contractor - Constellis/Academi
11.2014 - 05.2019
Private Investigator, Private Security, Manager - SM Investigations & Security
12.2008 - Current
Methuen High School - Diploma ,
Northern Essex Community College - Associate Of Applied Business, Business Management