Jon Mechling
Long Beach,CA
Summary
Customer Service Representative brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative/Agent Representative
Metro Shore Services, Carnival Cruise Lines
08.2021 - 12.2022
- Assist guests at beginning and end of their cruise.
- Responsible for checking guests in for their cruise.
- Directing guests throughout terminal.
- Assisting with finding their luggage.
- Offered customer advice and assistance, paying attention to particular needs or wants.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative/Agent Representative
Metro Shore Services, Carnival Cruise Lines
05.2019 - 08.2020
- Assist guests at beginning and end of their cruise.
Responsible for checking guests in for their cruise.
Directing guests throughout terminal.
Assisting with finding their luggage.
Offered customer advice and assistance, paying attention to particular needs or wants.
Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Exhibited high energy and professionalism when dealing with clients and staff.
Cross-trained and provided backup support for organizational leadership.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Group Facilitator
Care Forward Health
03.2016 - 08.2017
- Maintained positive, comforting environment that felt safe and inviting to clients.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Prepared and led support groups for patients.
- Educated patients on potentially beneficial wellness services.
- Counseled clients' in-group sessions to assist them in dealing with substance abuse, mental or physical trauma, poverty, or unemployment.
Outreach Phlebotomist/HIV Prevention Counselor
Center For Behavoral Research & Services CSULB
11.2003 - 08.2014
- Blood samples were collected using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks, and heel sticks for adult and pediatric patients.
- Protected patients following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Supervised professional and technical staff in implementing health programs, objectives, and goals. Documented activities and recorded changes as number of applications completed, presentations conducted, and persons assisted.
- Collaborated with health specialists and civic groups to determine community health needs and availability of services and to develop goals for meeting needs.
- Guided agencies and organizations in assessing health education needs and developing health education programs.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functions of health education programs.
- Designed and conducted evaluations and diagnostic studies to assess quality and performance of health education programs.
Education
Associate of Arts - Clothing Design & Production
Brooks College
Long Beach, CA06.1986
Skills
- Public Speaking
- Good Telephone Etiquette
- Calm Under Pressure
- Dependable and Responsible
- Relationship Building
- Organization and Time Management
Timeline
Customer Service Representative/Agent Representative
Metro Shore Services, Carnival Cruise Lines
08.2021 - 12.2022
Customer Service Representative/Agent Representative
Metro Shore Services, Carnival Cruise Lines
05.2019 - 08.2020
Group Facilitator
Care Forward Health
03.2016 - 08.2017
Outreach Phlebotomist/HIV Prevention Counselor
Center For Behavoral Research & Services CSULB
11.2003 - 08.2014
Associate of Arts - Clothing Design & Production
Brooks College
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