Jon-Michael Chieffo
Malvern,US
Summary
Results-driven professional with extensive experience in revenue optimization through effective business development strategies. Proven track record in managing diverse customer accounts and consistently exceeding sales targets. Expertise in building and nurturing customer relationships, facilitating stakeholder engagement, and implementing solutions that enhance productivity. Strong communicator with a focus on customer success and team leadership, recognized for coaching and achieving revenue goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Manager- LifeTech
De Lage Landen Financial Services Inc.
Wayne, US
02.2022 - Current
- Winner of the “Rookie of the Year for 2022 Award” in the Office Equipment Leasing Department.
- 2023- 100% Club.
- Member of the First Time Right Advisory Board overseeing streamlining customer facing and internal practices; 2022- Current.
- Member of the US Member Advisory Board; 2023-Current. Identifies business growth opportunities and develops strategies to increase company sales and profitability.
- Identifies business growth opportunities and develops strategies to increase company sales and profitability.
- Secure business opportunities by pitching to C-suite decision-makers while managing large client relationships.
- Initiates project management for new client implementation and directs new sales initiatives.
- Oversee the responsibility of generating direct revenue of over $24+ million through proper planning and relationship building within the Northeast Territory of the United States.
- Supervise 75+ business accounts in the Northeast region of the United States.
- Represented the company at industry conferences, networking events, and trade shows to build brand awareness.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
Account Manager, Sport Compact Division
Turn 14 Distribution
Horsham, US
01.2020 - 11.2021
- Create and execute sales strategies while liaising closely with internal and external business partners.
- Develop and course correct to drive consistent profitable business results for wholesale customers.
- Secure business opportunities by pitching to C-Suite decision makers.
- Promoted to account manager position from senior sales specialist role by delivering remarkable services.
- Supervise 150+ business accounts across the globe for a multi-national performance car part distributor.
- Oversee the responsibility of generating direct revenue of over $26+ million annually through proper planning.
- Winner of 4 consecutive Industry Leader Summit sales awards.
- Established strong relationships with decision-makers and influencers within client organizations.
Senior Sales Specialist
Turn 14 Distribution
Horsham, US
01.2014 - 01.2020
- Upheld the responsibility of accomplishing sales targets up to $18.5 million for 150 accounts every month through proper planning.
- Strategized and organized daily work schedule to call on existing or potential sales outlets and other trade factors.
- Performed multiple tasks, such as servicing existing accounts, attaining orders, and nurturing new business by proposing new brands and developing new accounts.
- Cultivated profitable relationships while focusing on sales efforts by studying existing and potential volumes of accounts.
- Delivered orders by trimly referring to price lists and product literature.
- Present activity and results reports, such as daily call reports, weekly work plans, and monthly and annual sales analyses to assist management in decision-making process.
- Tracked competition by collecting current marketplace information on pricing, products, new products, merchandising techniques to elevate revenue.
- Suggested improvement changes in products, services, and policy by ascertaining results and competitive developments.
- Identified and resolved issues by coordinating investigations and utilizing available resources to optimize operational efficiency.
- Participated in educational workshops and interact with stakeholders to increase technical knowledge.
- Possessed information on SAP Business system to increase visibility and accessibility.
Customer Support Representative
Turn 14 Distribution
Horsham, US
01.2013 - 01.2014
- Performed multiple tasks, such as clarifying the customer's complaint, identifying the cause of the problem, recommending the best solution, expediting correction, tracking results to resolve product-related issues.
- Acted as a link between customers and companies to facilitate clients with complaints, orders, errors, account questions, billing, cancelations, and other queries.
- Managed financial accounts by executing customer adjustments and issuing credit to accounts as required.
- Gathered customer information and evaluated needs by suggesting potential products and services to management.
Territory Sales Manager
Masonite International
Eastern Territory, US
01.2012 - 01.2013
- Accomplished predefined sales targets by coordinating B2B sales.
- Supervise 45 Lowes Home Improvement Accounts throughout New Jersey, Pennsylvania, and Delaware by nurturing direct relationships with management, receiving, department managers, and other key stakeholders within the store.
- Oversaw in-store product mentoring while hosting district training sessions and administering products for both stock and special orders in all assigned stores to increase productivity.
- Elevated retail business and revenue by resolving issues and offering exemplary customer service.
- Discussed field research with the National Accounts Manager to highlight best practices, key strategies, and competitor intelligence.
- Used change methodologies to increase sales and led projects for increased productivity.
- Identified areas of improvement for customer service strategies within the region.
Education
MBA - Finance
University of Phoenix
01.2016
Bachelor of Arts - Political Science
West Chester University
West Chester, Pa01.2011
Skills
- Sales and Revenue Optimization
- Strategic Planning and Execution
- Issues Assessment and Solution
- Customer Account Management
- Reports Preparation and Analysis
- C-Suite Relationships
- Customer Service and Support
- Staff Training and Leadership
- Key Relationship Development
- Cross-functional Collaboration
- Business Volume Expansion
- Credit Risk
- Business strategy
- Client relationship management
- Sales forecasting
- Revenue generation
- Negotiation skills
- Presentation skills
Certification
- Karrass Sales Seminar Certified, 10/01/15
- USSF Certified Soccer Referee, 01/01/04
Timeline
Business Development Manager- LifeTech
De Lage Landen Financial Services Inc.
02.2022 - Current
Account Manager, Sport Compact Division
Turn 14 Distribution
01.2020 - 11.2021
Senior Sales Specialist
Turn 14 Distribution
01.2014 - 01.2020
Customer Support Representative
Turn 14 Distribution
01.2013 - 01.2014
Territory Sales Manager
Masonite International
01.2012 - 01.2013
MBA - Finance
University of Phoenix
Bachelor of Arts - Political Science
West Chester University
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