Jon-Michael Tinney
Sonny’s Car Wash Services of the Gulf
Anniston,AL
18
years of professional experience
Long-term car wash leadership experience supported recognized brand growth over more than 14 years. Successful site builds from ground up helped expand car wash locations while strong teams maintained brand standards.,Nationwide networking with car wash owners and operators built lasting professional relationships.
Work History
Product Sales Representative
3 Years 4 Months- Managed product recommendations for car wash operators, aligning equipment and chemical solutions with site requirements.
- Built client relationships through consultative sales conversations, identifying upgrade opportunities and service needs.
- Coordinated quotes, proposals, and order details with internal teams to support accurate sales execution.
- Guided customers through product specifications, installation considerations, and operational compatibility.
- Resolved account issues by collaborating with service and support teams to maintain customer satisfaction.
- Tracked sales activity, pipeline updates, and follow-up tasks to support consistent account progress.
- Attended industry tradeshows for networking purposes and lead generation.
- Analyzed customer feedback and market trends to refine product positioning and sales approach.
- Enhanced customer satisfaction through personalized product demonstrations and tailored recommendations.
- Provided exceptional after-sales support, resolving issues swiftly and maintaining positive client relationships.
- Managed a portfolio of high-value clients, ensuring their needs were met and promoting long-term loyalty.
Business Banker Associate
1 Year 5 Months- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
- Gathered customer information and maintained in CRM database.
- Documented customer interactions and relationships using CRM systems.
- Contacted prospective customers to present service options and explain details.
- Read financial publications to remain informed about trends affecting market conditions.
Operations Manager
2 Years 5 Months- Analyze Profit and Loss statements to ensure profitability of all sites
- Identified and drove improvement opportunities in key areas, including service, quality, and employee productivity
- Increased operational performance by establishing, monitoring, and enforcing productivity and quality standards
- Developed business plans surrounding labor hours, personnel management, and facility costs
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Opened a fourth site creating a team of over 40 employees to lead
- Conduct monthly manager meetings
- Created and built relationships within the community to host multiple charitable events at our sites
- Network within the industry at trade shows and events throughout the country
- Speak and network on Clubhouse with my peers within the industry weekly
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained new employees on proper protocols and customer service standards.
Site Manager
1 Year 4 Months- Monitored and facilitated site operations to maintain deadlines and promote site safety
- Forecasted site needs and allocated resources to optimize utilization
- Maintained reports and established strong relationships with company customer base
- Evaluated staff performance and provided constructive feedback.
- Increased unlimited memberships by 75% during my tenure as Site Manager
- Conducted monthly staff meetings
- Assessed P&L Statements.
Operations Manager
2 Years 3 Months- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Service Technician
1 Year 1 Month- References
- Planned and implemented recruitment strategies and judicious planning to achieve operational objectives
- Determined operational strategies to bring procedures and personnel in line with company values
- Handled all maintenance at multiple sites
- Hired and trained employees
- Networked with outside industries to create fleet accounts and bring business collaborations together
- Conducted monthly Manager meetings
- Assessed P&L Statements
- Completed routine preventive maintenance work to meet manufacturer standards
- Troubleshooted, serviced, and repaired products to restore functionality
- Offered best-in-class customer service with open, accurate, and professional communication
- Responded to service calls and communicated with customers to create lasting relationships within the car wash industry.
Site Manager
5 Years 10 Months- Implemented quality control strategies to protect business assets,
- Planned and implemented recruitment strategies and judicious planning to achieve operational objectives
- Determined operational strategies to bring procedures and personnel in line with company values
- Designed, and overseen construction of a second location
- Handled all maintenance at multiple sites
- Hired and trained employees
- Networked with outside industries to create fleet accounts and bring business collaborations together
- Conducted monthly staff meetings
- Assessed P&L Statements.
Education
2019Managment and Repair & Maintanence Course
2019Creating Exceptional Managers - Brinks Results - Training & Consulting
Managment and Maintanence Course
Skills
Project Management
Systems Implementations
High-Pressure Environments
Policy and Procedure Implementation
Process Improvement Strategies
Staff Management
Project Development
Staff Training
Multi-Unit Operations Management
Recruiting and Hiring
Schedule Oversight
Team Leadership
Inventory Control
Social Media Marketing
Employee Relations
Employee Motivation
Continuous Improvements
Performance Monitoring and Evaluation
Multi-Site Operations
Timeline
Product Sales Representative
Sonny’s Car Wash Services of the Gulf
06.2023 - CurrentRead More
Business Banker Associate
Eastern Funding
01.2022 - 06.2023Read More
Operations Manager
Xtreme Car Wash
07.2019 - 12.2021Read More
Site Manager
Hometown Car Wash
03.2018 - 07.2019Read More
Operations Manager
Xtreme Auto Spa
12.2015 - 03.2018Read More
Service Technician
Complete Car Wash
11.2014 - 12.2015Read More
Site Manager
Xtreme Auto Spa
01.2009 - 11.2014Read More
Carwash - Sonny's Carwash College
Managment and Maintanence Course
Read More
NCS College of Clean
2019Managment and Repair & Maintanence Course
Read More