Summary
Overview
Work History
Education
Skills
Timeline
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Jon Michael Matias

Charlotte,N.C.

Summary

Highly skilled and dedicated professional with proven expertise in project management and the implementation of complex solutions, with a deep understanding of the regulatory landscape surrounding data and Global Transaction Management bank products. A strong leader in employee development, empowering teams to grow their skill sets and excel. Known for driving customer-focused process improvements that enhance client experiences. Experienced in building and leading high-performance teams, cultivating strategic relationships, and delivering successful outcomes across multiple initiatives. Proficient in personal, business, and commercial (Cash Management) bank products, with a track record of managing diverse teams to achieve operational success.

Overview

18
18
years of professional experience

Work History

Lead Control Management Officer, Vice President

Wells Fargo Bank
Charlotte, NC
11.2021 - 02.2025
  • Accountable for assisting & advising the first line stakeholders with integrating the Risk and Control Self-Assessment Enterprise management practices into business models and operations including policy principles and control requirements
  • Facilitate business risk and control self-assessments ensuring appropriate business focus on internal/external change and emerging risks
  • Tasked with challenging the business regarding the appropriateness, effectiveness, and completeness of its internal controls, risk mitigation plans, and related progress
  • Trusted point of advice for risk and control owners throughout the construction, management and continued oversight of policies and controls
  • Partner with stakeholders in the business to ensure that emerging risks are considered and managed for business initiatives and/or change
  • Extensive experience of working with all levels of management and staff

Compliance Risk Manager

Great Lakes Asset Solutions
Lockport, NY
10.2019 - 11.2021
  • Developed, implemented, and managed an organization's compliance program
  • Responsible for providing weekly/monthly metrics based on staff performance
  • Accountable for creation and maintenance of business policy and procedures
  • Charged with monitoring federal laws to ensure that business works within parameters
  • Monitoring and reporting business compliance violations to Operations Manager
  • Tasked with providing new hire orientation on performance calls and expectations
  • Responsible for special investigations regarding staff compliance violations and recommendations for the next steps
  • Spearheaded 'Text to mobile' process implementation using Microsoft Outlook parameters
  • Worked with vendors and IT to ensure systems would function seamlessly
  • Developed a functional compliance/data quality program that was implemented into daily practice
  • Created and implemented performance metrics
  • Creation and management of HR policy and procedure via SharePoint
  • Accountable for internal investigation and recommendation of disciplinary action
  • Monitor all text and telephone communication

Commercial Account Manager

Great Lakes Asset Solutions
Lockport, NY
11.2018 - 10.2019
  • Account management of 55 national financial institutions working to locate and coordinate the repossession of commercial equipment
  • Responsible for the placement of work to national repossession agents, including the preparation and disbursement of legal documentation
  • Accountable for the negotiation of agent payments for services rendered
  • Act as liaison between client, agent and commercial account holder

Entity Data Management, North America Flexcube Manager, Assistant Vice President

Citibank
Getzville, NY
09.2014 - 05.2018
  • Charged with overseeing the US Remediation Team within Citibank's Entity Data Management Division; for creating/implementing global reporting systems to capture/centralize global productivity; and for establishing a new department and procedures for a new bank-wide global initiative, Flexcube
  • Help with the interview processes for offshore staff hiring in Latin America; develop/motivate staff
  • For Banamex Mexico, assisted in expanding the global footprint in Latin America by integrating new processes into existing operations and building out teams
  • Serve as the department lead for system testing and releases; successfully transitioned Flexcube Business to an offshore team; collaborate with the staff to oversee employee development/year-end goals, and performance issues; and manage global metrics for North America
  • Review and provide metrics for performance evaluations
  • Map agreements for regulatory clients to allow them to trade; write/update procedures as needed
  • Created and manage the metrics of department queues providing weekly reporting to Citi’s Data Governance Office for regulatory audits
  • Developed processes and workflow for Flexcube North America; created/led global operational best practices in five international offices
  • Learning & Development Lead for Operational Division

Senior Cash Management Client Integration Officer, Assistant Vice President

HSBC Bank USA, NA
Buffalo, NY
04.2011 - 06.2014
  • Provided daily supervisor and guidance for up to 50 domestic/international corporate banking clients, serving as a project leader and point of contact for technical file testing, and as a trainer for HSBCnet Cash Management Services
  • Build/maintain strategic working relationships with internal/external partners; served as an SME on global project teams; created/implemented the Remote Deposit Capture Installation Process for Direct Services and client integration teams
  • Responsible for retooling the Remote Deposit Capture troubleshooting process for Direct Services and client integration teams
  • Managed multiple RDC Migration high-profile clients
  • Successfully implemented commercial card procedures and processes via the Concur Card Program
  • Conducted file testing of National ACH files to ensure proper transmissions between clients and banks

Business Implementation Officer

HSBC Bank USA, NA
Buffalo, NY
01.2007 - 04.2011
  • Accountable for building and leading global/domestic high-performance teams
  • Provisioned cash management products and services and directed the completion and proper archival of required legal documentation
  • Expertly managed client expectations and ensured exceptional client experience
  • Saved the bank translation costs by writing Spanish language documents for completed implementations of the integration of Cash Management Services
  • Created and revised all client-facing communications, including Spanish documents for completed implementations of cash management services
  • Collaborated with the Sales team to achieve $3.5M in cash management review via implementation of services over four years

Education

Master of Arts (MA) - Organizational Leadership

Medaille College
Buffalo, NY

Bachelor of Science (BS) - Business Administration/Management

Medaille College
Buffalo, NY

Skills

  • Risk and Control Assessments
  • Project Management
  • Cash Management Services
  • Employee Development
  • Customer-Focused Process Improvements
  • Team Building and Leadership
  • Strategic Relationship Management
  • Banking Product Expertise
  • Technical Proficiency
  • Microsoft
  • Bilingual

Timeline

Lead Control Management Officer, Vice President

Wells Fargo Bank
11.2021 - 02.2025

Compliance Risk Manager

Great Lakes Asset Solutions
10.2019 - 11.2021

Commercial Account Manager

Great Lakes Asset Solutions
11.2018 - 10.2019

Entity Data Management, North America Flexcube Manager, Assistant Vice President

Citibank
09.2014 - 05.2018

Senior Cash Management Client Integration Officer, Assistant Vice President

HSBC Bank USA, NA
04.2011 - 06.2014

Business Implementation Officer

HSBC Bank USA, NA
01.2007 - 04.2011

Master of Arts (MA) - Organizational Leadership

Medaille College

Bachelor of Science (BS) - Business Administration/Management

Medaille College

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