Jon Micheal Davis
Kingston,Jamaica
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Excellent time management and problem-solving skills.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hinduja Global Solutions
07.2019 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care/Sales Representative
Fusion BPO Services
07.2018 - 02.2019
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
High School Diploma - CAPE/sixth form programme
Kingston College
06.2018
High School Diploma - CSEC examinations
Wolmer’s Boys School
06.2015
Skills
- Active listening
- Computer proficiency
- Conflict resolution
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Complaint handling
- Sales closing
- CRM software
Timeline
Customer Service Representative
Hinduja Global Solutions
07.2019 - 09.2022
Customer Care/Sales Representative
Fusion BPO Services
07.2018 - 02.2019
High School Diploma - CAPE/sixth form programme
Kingston College
High School Diploma - CSEC examinations
Wolmer’s Boys School
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